Settler's Gate

★★☆☆☆
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  • 1420 West Mcdermott Drive

    Allen, TX 75013

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  • 877-253-4365

2.0 4
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We really THOUGHT that this would be a great place to hang out for the summer while our brand new home was being built. Upon visiting the pools APPEARED nice and the staff was nice also. This was what we THOUGHT. HOW WRONG HOW WRONG WERE WE!!!!!!! Let me first start by saying...the management are LIARS. Wow. It amazes me how people, including their maintenance staff, can tell bold face lies. For instance, I had packages delivered numerous times that they never informed me had arrived. When I finally realized someone had sent me packages and I inquired of them they said they contacted me and NEVER had. If you didn't know you were getting something, oh well for you! Whenever you have a complaint they are ALWAYS going to look into it. That never EVER happens. Another instance, a lighting globe crashed to the floor in our apartment, endangering my family and my pets. I notified them, they said they were coming. Months passed. NEVER did they bother to come by to fix this problem or to check to make sure everything was okay. Upon our moving out, a microwave door that had a small crack in it upon us moving in, was charged to our account and they deducted it from our deposit. A microwave they blatantly lied and said was brand new upon us moving in. That was a complete LIE. There was not one thing in that apartment that was brand new except the twenty five layers of new paint caked on the walls. They claimed to me they had to buy a new microwave after we moved. I am so tempted to knock on that door and see if these people got a new microwave. When I complained to the management about this charge she told me "You can't prove it". LOL. What a joke! Of course not, that makes me a sucker and you just got me!

Now lets get to the grounds. COVERED in dog mess. Why don't just hire someone to clean up those so called dog parks? My dogs were never able to play in those "parks". I carried bags to clean up after my dogs but they could barely find a place to potty because of how many tenants do not do the same thing.

The play ground equipment...covered in profanity. Great place for your kids to play.

How about those pools? The one closest to the office is the one they keep up however the propane is always out of the grill and the trash is hardly emptied during the summer after people throw their big parties. We went out with guests and the cans were spilling over and covered in flies. Disgusting.

The "lap" pool is the real party pool though! Tons of college students drinking beer in glass bottles and smoking lots of cigarettes that they litter the grounds with. How pleasant for me and my two year old. How very very UNPLEASANT. The tiles in that pool are falling out all over the place, especially in the spa. I complained about a metal railing that was busted and cut one of my friends while using it. I have a small child that swings from those in the pool. Dangerous. That was never fixed, probably not to this day. I CAN'T MAKE THIS STUFF UP! If you don't believe me, you should see for yourself or ask someone else.

The phone service stinks and so did the cable that changed providers numerous times in the six months we were there. I had to call the cops on my neighbors from fighting across the hall from me and throwing makeup and clothes out the door hitting my door. Fighting in the middle of the night while me and my family slept. Weed smoke coming from all over the place. Thank God we have gotten our house finished and got out of that place.

I don't know what else I can say about this place. How very disappointing. Looks good from the outside but BEWARE BEWARE.

1
★☆☆☆☆

We really THOUGHT that this would be a great place to hang out for the summer while our brand new home was being built. Upon visiting the pools APPEARED nice and the staff was nice also. This was what we THOUGHT. HOW WRONG HOW WRONG WERE WE!!!!!!! Let me first start by saying...the management are LIARS. Wow. It amazes me how people, including their maintenance staff, can tell bold face lies. For instance, I had packages delivered numerous times that they never informed me had arrived. When I finally realized someone had sent me packages and I inquired of them they said they contacted me and NEVER had. If you didn't know you were getting something, oh well for you! Whenever you have a complaint they are ALWAYS going to look into it. That never EVER happens. Another instance, a lighting globe crashed to the floor in our apartment, endangering my family and my pets. I notified them, they said they were coming. Months passed. NEVER did they bother to come by to fix this problem or to check to make sure everything was okay. Upon our moving out, a microwave door that had a small crack in it upon us moving in, was charged to our account and they deducted it from our deposit. A microwave they blatantly lied and said was brand new upon us moving in. That was a complete LIE. There was not one thing in that apartment that was brand new except the twenty five layers of new paint caked on the walls. They claimed to me they had to buy a new microwave after we moved. I am so tempted to knock on that door and see if these people got a new microwave. When I complained to the management about this charge she told me "You can't prove it". LOL. What a joke! Of course not, that makes me a sucker and you just got me!

Now lets get to the grounds. COVERED in dog mess. Why don't just hire someone to clean up those so called dog parks? My dogs were never able to play in those "parks". I carried bags to clean up after my dogs but they could barely find a place to potty because of how many tenants do not do the same thing.

The play ground equipment...covered in profanity. Great place for your kids to play.

How about those pools? The one closest to the office is the one they keep up however the propane is always out of the grill and the trash is hardly emptied during the summer after people throw their big parties. We went out with guests and the cans were spilling over and covered in flies. Disgusting.

The "lap" pool is the real party pool though! Tons of college students drinking beer in glass bottles and smoking lots of cigarettes that they litter the grounds with. How pleasant for me and my two year old. How very very UNPLEASANT. The tiles in that pool are falling out all over the place, especially in the spa. I complained about a metal railing that was busted and cut one of my friends while using it. I have a small child that swings from those in the pool. Dangerous. That was never fixed, probably not to this day. I CAN'T MAKE THIS STUFF UP! If you don't believe me, you should see for yourself or ask someone else.

The phone service stinks and so did the cable that changed providers numerous times in the six months we were there. I had to call the cops on my neighbors from fighting across the hall from me and throwing makeup and clothes out the door hitting my door. Fighting in the middle of the night while me and my family slept. Weed smoke coming from all over the place. Thank God we have gotten our house finished and got out of that place.

I don't know what else I can say about this place. How very disappointing. Looks good from the outside but BEWARE BEWARE.

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My family moved here for 3 months while we were house hunting. We had many problems with the office staff, they are all rude and unprofessional. We also moved into our apartment to find cat hair all over the carpet. They cleaned the carpet twice but the problem remained. We asked them to replace the carpet since my son is allergic and they refused due to the fact that we own a dog. That made no sense to me.

We also had a broken dishwasher, fridge and 2 repairs done to our roof. The roof is still leaking in 4 different places, one of which is growing MOLD!! It has been a week since I filed that complaint and yet no one has come to even look at it.

I also have asked the front office repeatly to inform me of appts. for repairs because I have a 2 year old and a 3 month old who take naps. They repeatly do not inform me and I have people knocking on my door and walking up my childern.... at least 3 times this has happened. Mothers know how important nap time is.

I would never recommand this place to anyone. I have filed a complaint with the BBB as well and the Office Manager (Barbrar Schuler) responed and repeatly LIED her response. I am now going above her to BH managment to try and resolve the matter.

If the current emplyees no longer work here when you are interested, it would be worth a look. Otherwise, RUN!

Also, be aware. Even if you sign a lease you still have to give 60 days notice to vacate in writting otherwise theres a 975 dollar fee or your locked in for longer!!!

0
★☆☆☆☆

My family moved here for 3 months while we were house hunting. We had many problems with the office staff, they are all rude and unprofessional. We also moved into our apartment to find cat hair all over the carpet. They cleaned the carpet twice but the problem remained. We asked them to replace the carpet since my son is allergic and they refused due to the fact that we own a dog. That made no sense to me.

We also had a broken dishwasher, fridge and 2 repairs done to our roof. The roof is still leaking in 4 different places, one of which is growing MOLD!! It has been a week since I filed that complaint and yet no one has come to even look at it.

I also have asked the front office repeatly to inform me of appts. for repairs because I have a 2 year old and a 3 month old who take naps. They repeatly do not inform me and I have people knocking on my door and walking up my childern.... at least 3 times this has happened. Mothers know how important nap time is.

I would never recommand this place to anyone. I have filed a complaint with the BBB as well and the Office Manager (Barbrar Schuler) responed and repeatly LIED her response. I am now going above her to BH managment to try and resolve the matter.

If the current emplyees no longer work here when you are interested, it would be worth a look. Otherwise, RUN!

Also, be aware. Even if you sign a lease you still have to give 60 days notice to vacate in writting otherwise theres a 975 dollar fee or your locked in for longer!!!

Pros: nice layout, good location

Cons: Horrible serivce from office staff Horrible maintance on apt

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We lived here temporarily once and it was a fun experience. The apartments are well laid out with garages underneath. They have a putt putt course, 2 pools, a gym, business office, guest suite, party room, sidewalks and two playgrounds. They were great about throwing apartment wide parties/BBQ's at the pool for the residents. They also offerred a free Sunday brunch for the residence. Staff turnover was high and some times they were excellent and other times customer service was lacking. Overall, I'd highly recommend them and would live there again in a heartbeat.

3
★★★☆☆

We lived here temporarily once and it was a fun experience. The apartments are well laid out with garages underneath. They have a putt putt course, 2 pools, a gym, business office, guest suite, party room, sidewalks and two playgrounds. They were great about throwing apartment wide parties/BBQ's at the pool for the residents. They also offerred a free Sunday brunch for the residence. Staff turnover was high and some times they were excellent and other times customer service was lacking. Overall, I'd highly recommend them and would live there again in a heartbeat.

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I have been a resident of Settlers Gate for two years and I have had a lot of problems with the office workers. It seems as if a lot of the people that are being hired and fired do not have any management experience or customer service. I have been avoiding talking to the office people because they are very rude and none professional. I have got the worst customer service from someone name Ashley. I am moving because I don?t believe it is fair to us resident to be treated the way I have been treated by some of the people that works or worked in the office. The people of the office should be more considerate of the residents and make sure the tenants are happy rather than gossiping and acting as they are doing us a favor or making the person feel low by talking down to the person with a very bad attitude. I have always paid my rent on time and have tried to be a good tenant with a lot of patient but if you could investigate, it would be very good for your future business.

Thank you

Anastazia Guy

1
★★★☆☆

I have been a resident of Settlers Gate for two years and I have had a lot of problems with the office workers. It seems as if a lot of the people that are being hired and fired do not have any management experience or customer service. I have been avoiding talking to the office people because they are very rude and none professional. I have got the worst customer service from someone name Ashley. I am moving because I don?t believe it is fair to us resident to be treated the way I have been treated by some of the people that works or worked in the office. The people of the office should be more considerate of the residents and make sure the tenants are happy rather than gossiping and acting as they are doing us a favor or making the person feel low by talking down to the person with a very bad attitude. I have always paid my rent on time and have tried to be a good tenant with a lot of patient but if you could investigate, it would be very good for your future business.

Thank you

Anastazia Guy

 

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