Smith Thompson Security

★★★★★
33.0668 -96.8079
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972-526-8500

5212 Tennyson Pkwy Ste 100

Plano, TX

75024

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About Smith Thompson Security

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First, I get a call about a half hour before my appointment (took the day off from work to meet them) that the technictian's daycare couldn't keep their kid. So they re-schedule for the next day, which mean more time off. Then the guy shows up 25 minutes past the scheduled time. I had agreed to spend about $325 to upgrade my system, but then he informs me that I need to spent another $89 plus tax for a wireless device. Now understand this, we've been with them for 14 years, but this is the first time we hear that their system is not compatible with FIOS!

The tech actually told me I could go back to an analog phone system and he wouldn't charge me the $89. We've been on FIOS for 5 years now when our entire neighborhood was converted over. I understand they will say in the fine print of the biling statement, that we need to advise them of a change, of which the tech actually smarted off and said such. In other words we've paid for an alarm system for approximately five years that wasn't actually monitored. THEY should be testing the system occasionally--it's way you pay for; monitoring! This is a true case where you get what you pay for--cheap is cheap! Run away, run very fast away.

1
★☆☆☆☆

First, I get a call about a half hour before my appointment (took the day off from work to meet them) that the technictian's daycare couldn't keep their kid. So they re-schedule for the next day, which mean more time off. Then the guy shows up 25 minutes past the scheduled time. I had agreed to spend about $325 to upgrade my system, but then he informs me that I need to spent another $89 plus tax for a wireless device. Now understand this, we've been with them for 14 years, but this is the first time we hear that their system is not compatible with FIOS!

The tech actually told me I could go back to an analog phone system and he wouldn't charge me the $89. We've been on FIOS for 5 years now when our entire neighborhood was converted over. I understand they will say in the fine print of the biling statement, that we need to advise them of a change, of which the tech actually smarted off and said such. In other words we've paid for an alarm system for approximately five years that wasn't actually monitored. THEY should be testing the system occasionally--it's way you pay for; monitoring! This is a true case where you get what you pay for--cheap is cheap! Run away, run very fast away.

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I don't get the negative reviews here, it sounds like colution to me.
I have been a customer for 3 1/2 years now and the service has been not shy of perfect.
People not getting a call back, most likely have not set their alarms correctly. I get the calls every time, mine gets triggered.
They have serviced my alarm a few times, always on time, courteous employees and super fair price.
Every time I call them, I don't wait long and they take care of my issue.
Most of these complainers, are probably starting off in a not so polite way and when they get what they dish out, they cry foul.
You catch more bee's with honey, than with vinegar.
My friend, also has this company monitoring his house and has had no complaints. Maybe it is, because we are educated and well mannered individuals when calling for service.

5
★★★★★

I don't get the negative reviews here, it sounds like colution to me.
I have been a customer for 3 1/2 years now and the service has been not shy of perfect.
People not getting a call back, most likely have not set their alarms correctly. I get the calls every time, mine gets triggered.
They have serviced my alarm a few times, always on time, courteous employees and super fair price.
Every time I call them, I don't wait long and they take care of my issue.
Most of these complainers, are probably starting off in a not so polite way and when they get what they dish out, they cry foul.
You catch more bee's with honey, than with vinegar.
My friend, also has this company monitoring his house and has had no complaints. Maybe it is, because we are educated and well mannered individuals when calling for service.

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Latest reviews from Citysearch.

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****FLEE FLEE FLEE****\r
SLOW OR NO RESPONSE\r
RUDE & CONDESENDING STAFF\r
FLEE FROM THIS COMPANY

6
★★★★★

****FLEE FLEE FLEE****\r
SLOW OR NO RESPONSE\r
RUDE & CONDESENDING STAFF\r
FLEE FROM THIS COMPANY

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Installer named Gary I believe just left my house after switching our alarm to them from the old Brinks company. Now getting monitored for less than half of what I was paying plus they call my house just seconds after the alarm goes off, a

6
★★★★★

Installer named Gary I believe just left my house after switching our alarm to them from the old Brinks company. Now getting monitored for less than half of what I was paying plus they call my house just seconds after the alarm goes off, a

.

These guys, especially Josh in new sales, are simply awesome! I'm not going to ramble here but they got us protected after our alarm company suddenly goes out of business! They put us ahead since it was an emergency and their installer,

6
★★★★★

These guys, especially Josh in new sales, are simply awesome! I'm not going to ramble here but they got us protected after our alarm company suddenly goes out of business! They put us ahead since it was an emergency and their installer,

.

very happy with no contract and cut my bill in half.

6
★★★★★

very happy with no contract and cut my bill in half.

.

Almost gave up on these damn security companies and their tricky contracts but a co worker gave me the heads up on them so I did it, called them. Pretty clean deal it is and all i care about is if my alarm goes off, JUST CALL ME QUICK!

6
★★★★★

Almost gave up on these damn security companies and their tricky contracts but a co worker gave me the heads up on them so I did it, called them. Pretty clean deal it is and all i care about is if my alarm goes off, JUST CALL ME QUICK!

.

Very happy with the guy who came out and set us up. will recommend, price good too!

6
★★★★★

Very happy with the guy who came out and set us up. will recommend, price good too!

.

I paid them for 11 months to get a free month according to their offer plus we got another two free since I mentioned Angies list. Their guy was real careful not to let my cat out when he came and went out my door installing the pads. Very

6
★★★★★

I paid them for 11 months to get a free month according to their offer plus we got another two free since I mentioned Angies list. Their guy was real careful not to let my cat out when he came and went out my door installing the pads. Very

.

Nobody gets 5 starz in my book at least in the beginning but I will upgrade them one more if they continue to perform well. Doing great so far. I first thought the price was too good to be true but it is what it is. No extras for the

6
★★★★★

Nobody gets 5 starz in my book at least in the beginning but I will upgrade them one more if they continue to perform well. Doing great so far. I first thought the price was too good to be true but it is what it is. No extras for the

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Gary came out late last night and diagnosed a beeping smoke detector that was driving us nuts. Feel bad now since it wasn't even their unit! Sorry!!! Very much recommend them from here on out. They didn't even charge us. Wow

6
★★★★★

Gary came out late last night and diagnosed a beeping smoke detector that was driving us nuts. Feel bad now since it wasn't even their unit! Sorry!!! Very much recommend them from here on out. They didn't even charge us. Wow

.

My mom saw the NBC story about them and i found them on google. The tv story i think she saw is there on the web too. Little bit leary of the low price but the response is plenty fast after a tripped sensor. i kept wondering when the

6
★★★★★

My mom saw the NBC story about them and i found them on google. The tv story i think she saw is there on the web too. Little bit leary of the low price but the response is plenty fast after a tripped sensor. i kept wondering when the

.

Got name from my company's blog, colleagues seemed to love them. My boss said to add the cellular box to beef up security since intruders would just snip my telephone line anyway on the side of my house. Made sense, only cost me a few

6
★★★★★

Got name from my company's blog, colleagues seemed to love them. My boss said to add the cellular box to beef up security since intruders would just snip my telephone line anyway on the side of my house. Made sense, only cost me a few

.

Even though they got a little tired of my hard bargaining and simply asking for some add on equipment for free, it was a very good deal indeed. I just had to explain to the rep that this is how it is done in my country. He got a little

6
★★★★★

Even though they got a little tired of my hard bargaining and simply asking for some add on equipment for free, it was a very good deal indeed. I just had to explain to the rep that this is how it is done in my country. He got a little

.

STAY AWAY FROM THIS COMPANY !
NOT RECOMMENDED !
I have a bad experience with them. Friend of mine told me about this company, I went ahead called them without too much research. What a mistake ! they scheduled me for 9 am to 12 pm

6
★★★★★

STAY AWAY FROM THIS COMPANY !
NOT RECOMMENDED !
I have a bad experience with them. Friend of mine told me about this company, I went ahead called them without too much research. What a mistake ! they scheduled me for 9 am to 12 pm

.

I saw on my sisters Angies list account that they had 126 perfect straight A's and only 1 B which was questionable if you read the thing. My wife spotted this review site and saw the 'HXTA' review below and got to wondering "What

6
★★★★★

I saw on my sisters Angies list account that they had 126 perfect straight A's and only 1 B which was questionable if you read the thing. My wife spotted this review site and saw the 'HXTA' review below and got to wondering "What

.

Awful customer service. They think they are doing the customer a favor. I suppose you get what you pay for.....cheap is not better. From what I understand, they don't even do their own monitoring, but outsource it.
Pay a little extra, and

6
★★★★★

Awful customer service. They think they are doing the customer a favor. I suppose you get what you pay for.....cheap is not better. From what I understand, they don't even do their own monitoring, but outsource it.
Pay a little extra, and

.

Installer named Doug left a few hours ago and did an awesome job converting my 3 year old alarm pads to wireless monitoring and I just had the pleasure of calling the phone company and telling them to 'lose the land line!' It felt

6
★★★★★

Installer named Doug left a few hours ago and did an awesome job converting my 3 year old alarm pads to wireless monitoring and I just had the pleasure of calling the phone company and telling them to 'lose the land line!' It felt

.

Found them on Angies List, I had an old system and Jeremy came out and upgraded to the cellular unit as well as added Smoke alarms, new pad, new keyfob, and also a glass break sensor. Opted to pay for the annual plan and you get a free

6
★★★★★

Found them on Angies List, I had an old system and Jeremy came out and upgraded to the cellular unit as well as added Smoke alarms, new pad, new keyfob, and also a glass break sensor. Opted to pay for the annual plan and you get a free

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Other than the one time cost of the cell unit (around 50 bucks) not a bad deal. With they were a little clearer about that upfront cost but i guess the savings are immediate considering how much we were paying Brinks AND the phone line is

6
★★★★★

Other than the one time cost of the cell unit (around 50 bucks) not a bad deal. With they were a little clearer about that upfront cost but i guess the savings are immediate considering how much we were paying Brinks AND the phone line is

.

Polite chap named Jeremy just left my house and did a great job. Cleaned up his mess and taught us how to use this thing. Like the low price

6
★★★★★

Polite chap named Jeremy just left my house and did a great job. Cleaned up his mess and taught us how to use this thing. Like the low price

.

Just one, wished they served Austin!! Kevin from ST arrived early for the appointment at our house in SAn Antonio and finished probably in about an hour. Good job and would use them again, especially if they ever work in Austin. The

6
★★★★★

Just one, wished they served Austin!! Kevin from ST arrived early for the appointment at our house in SAn Antonio and finished probably in about an hour. Good job and would use them again, especially if they ever work in Austin. The

.

Geez, 4 (nearly 5) years of pure hassles and headaches from 3 different alarm companies trying to correct an original mistake from the old Brinks alarm co. Finally, Jeremy from Smith Thmompson fixed it in about 20 minutes!!! I am not

6
★★★★★

Geez, 4 (nearly 5) years of pure hassles and headaches from 3 different alarm companies trying to correct an original mistake from the old Brinks alarm co. Finally, Jeremy from Smith Thmompson fixed it in about 20 minutes!!! I am not

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Very unprofessional and rude company . One manager Collin 972-526-8500 is very incompetent , customer unfriendly and stated that they did not want to do business with us as I was seeking explanation of charges.

Do not conduct any

6
★★★★★

Very unprofessional and rude company . One manager Collin 972-526-8500 is very incompetent , customer unfriendly and stated that they did not want to do business with us as I was seeking explanation of charges.

Do not conduct any

.

Saw their 'real' A+ rating on BBB and Angies and tried them out. Brett just left today (they do Saturdays which is helpful) . He was very strait forward and got a problem system (the old one we have had for years) switched over to the

6
★★★★★

Saw their 'real' A+ rating on BBB and Angies and tried them out. Brett just left today (they do Saturdays which is helpful) . He was very strait forward and got a problem system (the old one we have had for years) switched over to the

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I had an issue with our local police dept. charging me for false police alarms that they said smith thompson had called them out for. The first person I spoke with at smith thompson was slightly rude and not helpful at all except that I

6
★★★★★

I had an issue with our local police dept. charging me for false police alarms that they said smith thompson had called them out for. The first person I spoke with at smith thompson was slightly rude and not helpful at all except that I

.

Go to a genuine review site like Angies or BBB if you want to see their PERFECT straight A ratings. These negative reviews are nothing but posts from angry competitors. And yes, I am a real customer, have been for 18 years now! I mean,

6
★★★★★

Go to a genuine review site like Angies or BBB if you want to see their PERFECT straight A ratings. These negative reviews are nothing but posts from angry competitors. And yes, I am a real customer, have been for 18 years now! I mean,

.

The service is fine until you have an issue and then this vulgar, disrespectful, unprofessional conversation will follow from the owner. He obviously wasn't hugged enough growing up. Although they have some nice employees, I do not plan

6
★★★★★

The service is fine until you have an issue and then this vulgar, disrespectful, unprofessional conversation will follow from the owner. He obviously wasn't hugged enough growing up. Although they have some nice employees, I do not plan

.

Most assuredly ask for a pleasant young man named Shawn. He got us fixed up with new service after a most horrible experience with another company. Shawn was nice enough to go to my elderly mothers house a few blocks away and replace two

6
★★★★★

Most assuredly ask for a pleasant young man named Shawn. He got us fixed up with new service after a most horrible experience with another company. Shawn was nice enough to go to my elderly mothers house a few blocks away and replace two

.

Pretty darn simple hookup. Cheap too. Only gripe was they were a little late arriving at our appointment time, no big deal I guess. We're impressed and would use again.

6
★★★★★

Pretty darn simple hookup. Cheap too. Only gripe was they were a little late arriving at our appointment time, no big deal I guess. We're impressed and would use again.

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Gary, an excellent technician for them was able to breathe life back into my old, and I do mean old, burglar alarm. This thing's probably older than me! He only had to update the main control box and add the wireless modem and I was done.

6
★★★★★

Gary, an excellent technician for them was able to breathe life back into my old, and I do mean old, burglar alarm. This thing's probably older than me! He only had to update the main control box and add the wireless modem and I was done.

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My neighbor Hal, a longtime policeman gave me their name plus my new homeowners insurance agent also said to call them. He said the cops like the cellular monitoring since punks can't cut the phone line and kill the alarm. Nice. Once I got

6
★★★★★

My neighbor Hal, a longtime policeman gave me their name plus my new homeowners insurance agent also said to call them. He said the cops like the cellular monitoring since punks can't cut the phone line and kill the alarm. Nice. Once I got

.

We have had an old ADT radio back up link for over ten years now and they were charging us a fortune added on to our already too high monthly bill. Even paying the service annually and getting a small discount didn't even come close to

6
★★★★★

We have had an old ADT radio back up link for over ten years now and they were charging us a fortune added on to our already too high monthly bill. Even paying the service annually and getting a small discount didn't even come close to

.

Jeff totally re did and upgraded my old system to the cell box (no phone line! Yesssssss). He was early to the appointment and the whole thing took maybe and hour and a half. No big deal and the cost was minimal. I'm delighted with this

6
★★★★★

Jeff totally re did and upgraded my old system to the cell box (no phone line! Yesssssss). He was early to the appointment and the whole thing took maybe and hour and a half. No big deal and the cost was minimal. I'm delighted with this

.

Angies List has nearly 40 straight A postings on them and not a single bad one, and I guarantee you they (and I guess the BBB too) are the ONLY TRUE review sights out there. It appears the only bad reviews here involve customers needing

6
★★★★★

Angies List has nearly 40 straight A postings on them and not a single bad one, and I guarantee you they (and I guess the BBB too) are the ONLY TRUE review sights out there. It appears the only bad reviews here involve customers needing

.

After years of paying consistent annual dues, once we decided to cancel due to new subdivision own monitoring service the owner called me personally and insulted me verbally. I have never known of such an unprofessional business owner and

6
★★★★★

After years of paying consistent annual dues, once we decided to cancel due to new subdivision own monitoring service the owner called me personally and insulted me verbally. I have never known of such an unprofessional business owner and

.

My very friendly and helpful installing technician was Ray and I must say he was extremely helpful. He took care of a problem that I have been trying to get Brinks to do for 2 and and a half years now. Took him probably 20 minutes, just a

6
★★★★★

My very friendly and helpful installing technician was Ray and I must say he was extremely helpful. He took care of a problem that I have been trying to get Brinks to do for 2 and and a half years now. Took him probably 20 minutes, just a

.

My room mate and I have had this company for nearly 13 years now and have never had a problem. In fact, perfect service is more like it. A tech named Jeremy just came out yesterday and added a few new door things and charged us right at $

6
★★★★★

My room mate and I have had this company for nearly 13 years now and have never had a problem. In fact, perfect service is more like it. A tech named Jeremy just came out yesterday and added a few new door things and charged us right at $

.

I first want everyone to know my name, it's Dwana. I don't feel the need to hide behind a fake 'screen name'. There is MUCH more to the bologna below posted by TM001. Much more. She has complained to everyone around here about Smith

6
★★★★★

I first want everyone to know my name, it's Dwana. I don't feel the need to hide behind a fake 'screen name'. There is MUCH more to the bologna below posted by TM001. Much more. She has complained to everyone around here about Smith

.

They worked well for me for two years. Then we were updating the closed and called their technician to relocate the system in our house to a different room, and the alarm system started to malfunction. The control main board was then

6
★★★★★

They worked well for me for two years. Then we were updating the closed and called their technician to relocate the system in our house to a different room, and the alarm system started to malfunction. The control main board was then

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Have had an alarm system for over twenty years now and neighbor told me about them. I switched to wireless monitoring after dropping our land line for cost savings. We are very happy with the new service and would highly recommend them.

6
★★★★★

Have had an alarm system for over twenty years now and neighbor told me about them. I switched to wireless monitoring after dropping our land line for cost savings. We are very happy with the new service and would highly recommend them.

.

Fiance called and we needed a door contact replaced on a new side door damaged due to moisture. This is unreal but we called ASG, our current company (and will be for another 9 months thanks to this bs contract they say we still have with

6
★★★★★

Fiance called and we needed a door contact replaced on a new side door damaged due to moisture. This is unreal but we called ASG, our current company (and will be for another 9 months thanks to this bs contract they say we still have with

.

Showed up on time and did what they said they would. Happy. good price too

6
★★★★★

Showed up on time and did what they said they would. Happy. good price too

.

I'm an avid Angie's Lister and these guys are rated very high on their site so I called them. Smith Thompson definitely has the right price and the people there don't treat you like a number when you speak with them on the phone. Unlike

6
★★★★★

I'm an avid Angie's Lister and these guys are rated very high on their site so I called them. Smith Thompson definitely has the right price and the people there don't treat you like a number when you speak with them on the phone. Unlike

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Never give any body 5 stars but i will upgrade them in a month or so if this this Uplink works as good as it has for the last week since signing up. Uplink is one of about 4 different wireless celular modems and it appears to be one of the

6
★★★★★

Never give any body 5 stars but i will upgrade them in a month or so if this this Uplink works as good as it has for the last week since signing up. Uplink is one of about 4 different wireless celular modems and it appears to be one of the

.

My husband and I are first time homeowners and luckily I paid attention to what alarm companies my neighbors have because I would never have known about Smith Thompson. I would have called ADT or Brinks...the names that everyone knows.
I

6
★★★★★

My husband and I are first time homeowners and luckily I paid attention to what alarm companies my neighbors have because I would never have known about Smith Thompson. I would have called ADT or Brinks...the names that everyone knows.
I

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After a seemingly forever (over 3 years) hassle with Brinks (Now ADT I think), made the easy switch to wireless. No big deal, just have to spend a little on the cellular box but you'll save that in a matter of a few months. No brainer.

6
★★★★★

After a seemingly forever (over 3 years) hassle with Brinks (Now ADT I think), made the easy switch to wireless. No big deal, just have to spend a little on the cellular box but you'll save that in a matter of a few months. No brainer.

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Both cops I talked after my neighbors break in gave us their name, I have my doubts about these negative reviews since they have a spotless rep with them plus the usual review sites. Plus unlike the rest of the companies, if these guys are

6
★★★★★

Both cops I talked after my neighbors break in gave us their name, I have my doubts about these negative reviews since they have a spotless rep with them plus the usual review sites. Plus unlike the rest of the companies, if these guys are

.

Worse than their substandard monitoring equipment is the rude and aggressive behavior exhibited by managers and staff that answer their phones. The first red flag came for me when I called to give them my security permit number and was

6
★★★★★

Worse than their substandard monitoring equipment is the rude and aggressive behavior exhibited by managers and staff that answer their phones. The first red flag came for me when I called to give them my security permit number and was

.

Smith Thompson came out to my house in Dallas yesterday and setup a system for me. Their tech Jeff was extremely professional and polite. He showed me how to use the system and helped me setup my code. So far I'm impressed with the service and the price!! So glad I found them!!

5
★★★★★

Smith Thompson came out to my house in Dallas yesterday and setup a system for me. Their tech Jeff was extremely professional and polite. He showed me how to use the system and helped me setup my code. So far I'm impressed with the service and the price!! So glad I found them!!

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