The Residences at Starwood

★★★☆☆
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  • 6595 Lebanon Road

    Frisco, TX 75034

    Map & Directions
  • 999-999-9999

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Great place, anytime I have a service request they come out as soon as possible and Samantha is an amazing leasing agent there.

3
★★★★★

Great place, anytime I have a service request they come out as soon as possible and Samantha is an amazing leasing agent there.

.

I'd have to admit to the person who wrote the other review. This place is a disaster!! Management changes like nothing and no one is on the same page. Always blaming something on someone else no your the manager now I DON"T CARE HOW LONG YOU"VE DONE THIS, however I do care that I was lied to and told the same thing. We are a 100% occupied but when I had a friend visit it was shown. Ridiculous! The water is thru their own company and they charge for pest control ect and there are wasps everywhere, dog feces and its just horrible! The tanning bed is broken and the workout equipement is broken as well! They will nickle and dime you for everything then when your lease is up for renewal raise it $200 a month and try and tell you now they are doing the upgrades. Yeah I want to continue to live here when you promised x i recieved y and now you want me to pay for them again at a higher rate and live in construction. RUN FAST! Great school zone but HORRIBLE PLACE!

1
★☆☆☆☆

I'd have to admit to the person who wrote the other review. This place is a disaster!! Management changes like nothing and no one is on the same page. Always blaming something on someone else no your the manager now I DON"T CARE HOW LONG YOU"VE DONE THIS, however I do care that I was lied to and told the same thing. We are a 100% occupied but when I had a friend visit it was shown. Ridiculous! The water is thru their own company and they charge for pest control ect and there are wasps everywhere, dog feces and its just horrible! The tanning bed is broken and the workout equipement is broken as well! They will nickle and dime you for everything then when your lease is up for renewal raise it $200 a month and try and tell you now they are doing the upgrades. Yeah I want to continue to live here when you promised x i recieved y and now you want me to pay for them again at a higher rate and live in construction. RUN FAST! Great school zone but HORRIBLE PLACE!

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.

We were shown apartment X during our tour of the property. It suited our tastes with Wood Floors/Stainless Appliances/Upgraded Fixtures/Etc. We signed the lease that day for apartment Z and were assured that it was the exact same for the exact same price. Figuring we had everything accomplished we transferred mail/electricity/scheduled movers/etc. THE DAY BEFORE THE MOVE I go to pick up my keys and FINALLY see the apartment (we had been denied access to the apartment several times up to this point) and I tour my new home. Needless to say I was VERY VERY VERY disappointed. Walls weren't painted properly, it was clean, it had stained up carpet (although I have to admit they did at least try to CLEAN it but it really needed replacement). Everything to this point could be fixed I'll grant you. However, it had the cheap door knobs, no ceiling fans/white trashed out appliances/no upgraded lights in the dining area or the living areas. About the only thing that looked the same was the fireplace. We asked them to fix it and they told us that nothing was wrong with the unit. We offered to allow them to have more time to put in the upgrades, and the manager told us 'I've been doing this a long time, the best I'm willing to do is give you complimentary parking'. COMPLETELY UNACCEPTABLE. We would have paid UPGRADE money for a DOWNGRADE apartment!! And what's worse is we asked if they could switch us to another apartment as we didn't want this piece of junk, then they informed us that they had ZERO other two bedrooms that we could have. QUOTE: "It's this one or nothing." However a phone call on the drive home revealed that they're still showing the upgraded apartment and saying that people could move into it today. CROOKED PEOPLE RUN THIS PLACE!! Now we've asked to be let out of our lease and they've denied us. This is a nightmare!! STAY AWAY!!! WARNING!!! We're taking the fight to the BBB now, look there for a better description!!

1
★☆☆☆☆

We were shown apartment X during our tour of the property. It suited our tastes with Wood Floors/Stainless Appliances/Upgraded Fixtures/Etc. We signed the lease that day for apartment Z and were assured that it was the exact same for the exact same price. Figuring we had everything accomplished we transferred mail/electricity/scheduled movers/etc. THE DAY BEFORE THE MOVE I go to pick up my keys and FINALLY see the apartment (we had been denied access to the apartment several times up to this point) and I tour my new home. Needless to say I was VERY VERY VERY disappointed. Walls weren't painted properly, it was clean, it had stained up carpet (although I have to admit they did at least try to CLEAN it but it really needed replacement). Everything to this point could be fixed I'll grant you. However, it had the cheap door knobs, no ceiling fans/white trashed out appliances/no upgraded lights in the dining area or the living areas. About the only thing that looked the same was the fireplace. We asked them to fix it and they told us that nothing was wrong with the unit. We offered to allow them to have more time to put in the upgrades, and the manager told us 'I've been doing this a long time, the best I'm willing to do is give you complimentary parking'. COMPLETELY UNACCEPTABLE. We would have paid UPGRADE money for a DOWNGRADE apartment!! And what's worse is we asked if they could switch us to another apartment as we didn't want this piece of junk, then they informed us that they had ZERO other two bedrooms that we could have. QUOTE: "It's this one or nothing." However a phone call on the drive home revealed that they're still showing the upgraded apartment and saying that people could move into it today. CROOKED PEOPLE RUN THIS PLACE!! Now we've asked to be let out of our lease and they've denied us. This is a nightmare!! STAY AWAY!!! WARNING!!! We're taking the fight to the BBB now, look there for a better description!!

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