Tim made my purchase very simple for me and put me under no pressure. He helped me be where I wanted financially and in the car of my choice. The dealership had a great selection of vehicles and the team there was top-notch! Even after my purchase they went the extra mile to make me happy and had their Customer Satisfaction Manager Katherine go over the delivery of my car. She showed me how to use every accesory in my car so when I left i felt comfortable showing off my brand new Maxima.
I purchased a 2005 Dodge Stratus with cash money from Bill Hood on 10/1/09. I took it back on Friday 10/2/09 at the salesman request to have it detailed and a complimentary tank of gas. During the detailing process the salesman had an accident in the vehicle. They offered me two vehicles that in my opinion didn't come close to what I had purchased so I felt I was losing out. They also offered my money back, but I refused it until I spoke with my insurance company. The problem is that I got a very nice deal on the vehicle and I am not sure I would get another great deal with the same money, so I didn't want a refund. Right now, I just think they are going after the other driver to have the car repaired, but for some reason they are adamant about me not being involved in this account. I think they are pushing to have the car totaled, but I looked at the car and it's just the front finder and fiberglass bumper. What would you do?
The horror story starts like this....
I brought my 96 Ford Mustang in to have the clutch changed. The mechanics confirmed that it was the clutch, so I left the car for about a week. After "fixing" the problem and almost $1,100 later I was back on the road.
About 2 weeks later the car started to "jump", "shutter", and "shake" after shifting from the first gear. I brought the car back to Bill Hood, they looked at it, and said it was "not their problem." So I brought the car into Banner Ford (Mandeville), who looked at the problem and confirmed it was in fact the clutch because the work had been done incorrectly. I went back to Bill Hood with this information and they dismissed it as incorrect - even though it was from a certified tech. and the ONLY way they could confirm it was ?their fault? was to charge me labor to take the clutch back out and look at it!!
I would NEVER suggest bringing a vehicle to or purchasing anything from them as I am sure the incompetence is systemic. This is by far the worst service I have ever received.
CONS: Completely incompetent, unreasonable, inconsiderate, and unfriendly
1 out of 1 people found this review helpful.