Morehands Maid SVC

★★★☆☆
  • 1737 W Alabama St

    Houston, TX 77098

    Map & Directions
  • 713-439-1111

About Morehands Maid SVC

Hours
Mon-Fri 8am-5pm
3.3333 9
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These guys are the best! I would use them if I were their competition. Team 3 ROCKS! My house is so clean I DO eat off the floor. I am considering buying a second home just so they have another house to clean. Truly amazing service. Always on time. Everything perfect, every time. This site needs more stars because they are at least a 8 or 9 star rating. It makes my week just knowing that they will be stopping by.

2
★★★★★

These guys are the best! I would use them if I were their competition. Team 3 ROCKS! My house is so clean I DO eat off the floor. I am considering buying a second home just so they have another house to clean. Truly amazing service. Always on time. Everything perfect, every time. This site needs more stars because they are at least a 8 or 9 star rating. It makes my week just knowing that they will be stopping by.

Pros: Magnificent cleaning services.

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Excellent! Dependable!! Efficient!! We have used Morehands for 2 years now and I couldn't be happier with their service! The owners of the company are the most pleasant people to work with and are always flexible when I need to change our cleaning. The women who clean could not be sweeter. They always have the biggest smiles on their faces and do a thorough job cleaning. I would highly recommend Morehands to anyone and everyone. Who can??t love their adorable colorful VW's that they travel in?

2
★★★★★

Excellent! Dependable!! Efficient!! We have used Morehands for 2 years now and I couldn't be happier with their service! The owners of the company are the most pleasant people to work with and are always flexible when I need to change our cleaning. The women who clean could not be sweeter. They always have the biggest smiles on their faces and do a thorough job cleaning. I would highly recommend Morehands to anyone and everyone. Who can??t love their adorable colorful VW's that they travel in?

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I'm a packrat and they managed to clean around all my stuff. They got to all those hard to get to spots. The office staff and the maids were very friendly. I would definitely recommend Morehands maid service.

2
★★★★★

I'm a packrat and they managed to clean around all my stuff. They got to all those hard to get to spots. The office staff and the maids were very friendly. I would definitely recommend Morehands maid service.

Pros: Very Detailed Cleaning, Convenient Scheduling

Cons: Wish I Could Afford it More Often

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The cleaning was great and the team was in and out of my house with no disruptions. The quality control manager even stopped by to make sure the cleaning was good. I would definitely recommend Morehands Maid Service.

2
★★★★★

The cleaning was great and the team was in and out of my house with no disruptions. The quality control manager even stopped by to make sure the cleaning was good. I would definitely recommend Morehands Maid Service.

Pros: Quality and Friendly Staff

Cons: had to wait a day to get service

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Read the fine print. The online estimates are only that. Basically they can charge you what ever they want based on hours worked. They do not inform you that your job will take more than their estimate. I was quoted an estimate of $117 and charged $197 without any feedback from the service. They used my cleaning supplies and left the trash on the front porch in a bag. The trash consisted mostly of their used materials. They did not even put it in the toter. In addition, we had a brand new music stand and a new 25' tape measure in the family room. It was missing after the cleaning. The service claimed it was "trash". Conveniently the "trash" was still with the "team" the next day and the service said it would be returned. Draw your own conclusion. I would not recommend this service to anyone.

0
★☆☆☆☆

Read the fine print. The online estimates are only that. Basically they can charge you what ever they want based on hours worked. They do not inform you that your job will take more than their estimate. I was quoted an estimate of $117 and charged $197 without any feedback from the service. They used my cleaning supplies and left the trash on the front porch in a bag. The trash consisted mostly of their used materials. They did not even put it in the toter. In addition, we had a brand new music stand and a new 25' tape measure in the family room. It was missing after the cleaning. The service claimed it was "trash". Conveniently the "trash" was still with the "team" the next day and the service said it would be returned. Draw your own conclusion. I would not recommend this service to anyone.

Pros: on line scheduling

Cons: estimate inaccurate, overcharged, things were missing then returned

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At first, their service was amazing. Every time we came home after a clean, things were perfect. Over time, the service started to suffer, though. In an effort to be accommodating, we placed notes in the problem spots the next time to try to fix the small issues. The notes were thrown away and ignored. In addition, the floors weren't cleaned, and tiny things throughout the house were missing (pieces of wrapped chocolate, etc). I filed a complaint immediately after the service and they charged my card anyways, even after correspondence prior to the charge. In the complain process, we found out that they were using OUR cleaning supplies without our permission and they were supposed to send a quality control person to visit. Instead of a quality control person, we got a call saying they would not service our home any more.

Just to give you an idea of the place they were cleaning, we are very low maintenance people in a tiny house. There is tile throughout the entire house so there is no carpet to clean. Half the rooms are unfurnished and the few that are, are sparsely furnished. A full clean never took more than an hour when it was being done properly. Their lack of customer service is what prompted me to write this review and I hope none of the readers of this site fall prey to the same tactics.

1
★★☆☆☆

At first, their service was amazing. Every time we came home after a clean, things were perfect. Over time, the service started to suffer, though. In an effort to be accommodating, we placed notes in the problem spots the next time to try to fix the small issues. The notes were thrown away and ignored. In addition, the floors weren't cleaned, and tiny things throughout the house were missing (pieces of wrapped chocolate, etc). I filed a complaint immediately after the service and they charged my card anyways, even after correspondence prior to the charge. In the complain process, we found out that they were using OUR cleaning supplies without our permission and they were supposed to send a quality control person to visit. Instead of a quality control person, we got a call saying they would not service our home any more.

Just to give you an idea of the place they were cleaning, we are very low maintenance people in a tiny house. There is tile throughout the entire house so there is no carpet to clean. Half the rooms are unfurnished and the few that are, are sparsely furnished. A full clean never took more than an hour when it was being done properly. Their lack of customer service is what prompted me to write this review and I hope none of the readers of this site fall prey to the same tactics.

Pros: Reliable

Cons: Inconsistent, Bad Customer Service, Minor theft

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I was working 14 hour days and decided to try More Hands Maid Service. Our town house is 1500 sq. ft. with 2 bedrooms, 2 baths. I was quoted $117 for the first visit ? which I thought seemed quite high but figured that was fair considering this may be a ?one time? cleaning. The first 2 visits were ?ok? nothing great or spectacular just regular cleaning. The third visit was awful, they broke my shower head so now I have to ?guess? where the hot water is. If a newspaper or magazine was left on a table they would simply dust around it. Lamps, candles, table runners or any obstruction is not moved to dust beneath. It looked like they used generic Windex on my fine wood tables to leave a waxy, white residue. My wood floors upstairs were vacuumed not mopped simply Vroom, Vroom ? done! Mirrors are not cleaned, artwork left untouched with dust littering the frames. Ceiling fans, louvered doors, sweeping inside closets forget about it. Our closet is in our bedroom with the same wood floors and they will not sweep inside or pick-up a wire coat hanger from the drycleaners and dispose of. We called to complain and tried to cancel the next service and we were then given $10 off. We then asked to add on having our blinds dusted (any service I have used before does this without asking). They quoted $25 which is fair, however then called back to say it would be $100 ($25 upstairs 3- windows $75 downstairs ? 7 windows). That is outrageous! We said ?No Thank you? and were charged the $25 for upstairs which was ?partially? done. They are never at my home longer than 45 minutes so that is $2.60 a minute. I have been very disappointed time after time with Morehands and have opted to use my neighbor?s cleaning lady instead. If you have a complaint they take $10 off then try to charge $100 for an ?upgraded? service. With Morehands, they try to find a reason why they CAN?T or WON?T do something unless you pay extra. More Hands is a bare minimum service that I would not recommend to anyone.

0
★☆☆☆☆

I was working 14 hour days and decided to try More Hands Maid Service. Our town house is 1500 sq. ft. with 2 bedrooms, 2 baths. I was quoted $117 for the first visit ? which I thought seemed quite high but figured that was fair considering this may be a ?one time? cleaning. The first 2 visits were ?ok? nothing great or spectacular just regular cleaning. The third visit was awful, they broke my shower head so now I have to ?guess? where the hot water is. If a newspaper or magazine was left on a table they would simply dust around it. Lamps, candles, table runners or any obstruction is not moved to dust beneath. It looked like they used generic Windex on my fine wood tables to leave a waxy, white residue. My wood floors upstairs were vacuumed not mopped simply Vroom, Vroom ? done! Mirrors are not cleaned, artwork left untouched with dust littering the frames. Ceiling fans, louvered doors, sweeping inside closets forget about it. Our closet is in our bedroom with the same wood floors and they will not sweep inside or pick-up a wire coat hanger from the drycleaners and dispose of. We called to complain and tried to cancel the next service and we were then given $10 off. We then asked to add on having our blinds dusted (any service I have used before does this without asking). They quoted $25 which is fair, however then called back to say it would be $100 ($25 upstairs 3- windows $75 downstairs ? 7 windows). That is outrageous! We said ?No Thank you? and were charged the $25 for upstairs which was ?partially? done. They are never at my home longer than 45 minutes so that is $2.60 a minute. I have been very disappointed time after time with Morehands and have opted to use my neighbor?s cleaning lady instead. If you have a complaint they take $10 off then try to charge $100 for an ?upgraded? service. With Morehands, they try to find a reason why they CAN?T or WON?T do something unless you pay extra. More Hands is a bare minimum service that I would not recommend to anyone.

Pros: They fold the toilet paper into a crease. have open scheduling - now I know why!

Cons: Over priced, bare minimum service, customer service is a joke!

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I am currently using Morehands Maid service, as my long time housekeeper is out on medical leave. I am used to someone cleaning my home as if it where their own, so I was apprehensive about what I would find after my first cleaning. There are certain things that are not included in basic service to which I have become accustomed (like dusting off the blinds and shutters, hand washing dishes in the sink) but I was informed of this up front, and I have found no other service that does this without additional charge. Having said that, when I returned home, I was very very pleased with the work done by the crew, Elsa and Maria. My home was spotless. They also took a bit of extra time to organize my (very messy!) closet so they could vacuum the carpet in there. (Something my regular housekeeper does not do). They did everything that I was told they would do for the price quoted, and then some. I highly recommend these folks.

2
★★★★★

I am currently using Morehands Maid service, as my long time housekeeper is out on medical leave. I am used to someone cleaning my home as if it where their own, so I was apprehensive about what I would find after my first cleaning. There are certain things that are not included in basic service to which I have become accustomed (like dusting off the blinds and shutters, hand washing dishes in the sink) but I was informed of this up front, and I have found no other service that does this without additional charge. Having said that, when I returned home, I was very very pleased with the work done by the crew, Elsa and Maria. My home was spotless. They also took a bit of extra time to organize my (very messy!) closet so they could vacuum the carpet in there. (Something my regular housekeeper does not do). They did everything that I was told they would do for the price quoted, and then some. I highly recommend these folks.

Pros: professional, reliable service Great results

Cons: a bit more costly than what I'm used to

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...i was woken earlier than the agreed upon time (8.25a.m.) i was suffering from a fever so i crawled back into bed with the hope of proper care to given to my home....i requested that me and my room be left off the agenda because of my flu fever. when i woke up 40 minutes later there was no sign of the maids, but i had plenty of mess still lingering in my home. my sink was full of dirty dishes...my floor wasn't properly swept, the random coffee table clutter was still there. i was pretty upset when i called, and maybe was a bit rough over the telephone. i explained i was not willing to pay for the services rendered, and to be relieved of future appointment committments.
...my bank account reflected a charge of 58 dollars and loose cents, when i called to ask why i was charged i was told they don't "DO" dishes...i continued to explain my other problems with the 40 minute service, and was told they would discount my charge. not happy here. they did the dishes on previous trips and properly swept....i am currenty disputing these charges with my bank..
beware the hands of the lazy maids....

0
★☆☆☆☆

...i was woken earlier than the agreed upon time (8.25a.m.) i was suffering from a fever so i crawled back into bed with the hope of proper care to given to my home....i requested that me and my room be left off the agenda because of my flu fever. when i woke up 40 minutes later there was no sign of the maids, but i had plenty of mess still lingering in my home. my sink was full of dirty dishes...my floor wasn't properly swept, the random coffee table clutter was still there. i was pretty upset when i called, and maybe was a bit rough over the telephone. i explained i was not willing to pay for the services rendered, and to be relieved of future appointment committments.
...my bank account reflected a charge of 58 dollars and loose cents, when i called to ask why i was charged i was told they don't "DO" dishes...i continued to explain my other problems with the 40 minute service, and was told they would discount my charge. not happy here. they did the dishes on previous trips and properly swept....i am currenty disputing these charges with my bank..
beware the hands of the lazy maids....

Pros: boooo

Cons: too early....they don't clean anything

 

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