Twirl A Bridesmaid Boutique

★★★★☆

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I had heard good things about this boutique. I went and paid for my bridesmaid dress and then 11/2 weeks later they send me an email saying they are closing and to no longer contact them. We had already paid for the dress in full and they

3
★★★★★

I had heard good things about this boutique. I went and paid for my bridesmaid dress and then 11/2 weeks later they send me an email saying they are closing and to no longer contact them. We had already paid for the dress in full and they

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They were so incredibly amazing! I am planning my wedding from India where my fiance and I were relocated here. After a number of terrible experiences with bridal boutiques twirl was beyond belief. They were quick to respond, eager to

3
★★★★★

They were so incredibly amazing! I am planning my wedding from India where my fiance and I were relocated here. After a number of terrible experiences with bridal boutiques twirl was beyond belief. They were quick to respond, eager to

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All I can say is WOW! I got everything for my wedding at Twirl - my Jenny Yoo bridal dress (which by the way is to die for and only cost around $1000), my bridesmaids dresses, and all of our tuxedos. We had the most amazing experience with Twirl. I wish I could remember the girl's name who helped us, but I felt like she (and everyone else there) did so much for me. My sales person was so amazing at helping me make everyone coordinate. I couldn't be happier and will be sending everyone I know to Twirl! I visited every bridal shop around the Phoenix area, and absolutely nothing compares to the customer service I experienced here.

2
★★★★★

All I can say is WOW! I got everything for my wedding at Twirl - my Jenny Yoo bridal dress (which by the way is to die for and only cost around $1000), my bridesmaids dresses, and all of our tuxedos. We had the most amazing experience with Twirl. I wish I could remember the girl's name who helped us, but I felt like she (and everyone else there) did so much for me. My sales person was so amazing at helping me make everyone coordinate. I couldn't be happier and will be sending everyone I know to Twirl! I visited every bridal shop around the Phoenix area, and absolutely nothing compares to the customer service I experienced here.

Pros: Great customer service, huge selection, fair prices

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This is an excellent place for bridesmaids dresses. They have the most beautiful selection I've ever seen. They are unique, and high quality, and you can actually wear them again.

5
★★★★★

This is an excellent place for bridesmaids dresses. They have the most beautiful selection I've ever seen. They are unique, and high quality, and you can actually wear them again.

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I hope every girl getting married goes to check this place out - I got the cutest bridesmaids dresses at Twirl and they were only $188. I couldn't even find one I liked at David's for that. And they're so adorable! The owners and other girls at Twirl were so helpful to me and to all of my bridesmaids. I really felt like they cared. I have to say I was shocked at a couple of the reviews I read on here that the customer service was lacking. That wasn't my experience. We're so happy with the dresses and with the service, my fiance and I are going in next week to pick out tuxedos from Twirl as well.

2
★★★★★

I hope every girl getting married goes to check this place out - I got the cutest bridesmaids dresses at Twirl and they were only $188. I couldn't even find one I liked at David's for that. And they're so adorable! The owners and other girls at Twirl were so helpful to me and to all of my bridesmaids. I really felt like they cared. I have to say I was shocked at a couple of the reviews I read on here that the customer service was lacking. That wasn't my experience. We're so happy with the dresses and with the service, my fiance and I are going in next week to pick out tuxedos from Twirl as well.

Pros: Price, Choices, Customer Service

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all 7 of my bridesmaids came in to Twirl to be measured by the "professional" twirl girls for their bridesmaid dresses. A bride who is getting married the week after me and who ordered the very same bridesmaid dress for her bridesmaids called me to say that all of her dresses came in a size too small on all 5 of her girls. When I called Twirl to change the dress sizes 2 months before they were supposed to arrive, Twirl stated that the order had already been processed and not to worry about the small dress sizes. Well low and behold the dresses came in and all 7 yes all 7 were a size and a half too small. Rather than taking responsibility for mis measuring all of the girls the manager stated "the measurements don't lie". The manager this time decided to re measure the girls and found that all of them had a different measurements from the ones that were taken back in December!! Basically what she said was that ALL of the bridesmaids had put on weight in 6 months!!! Absolutely crazy! The manager of this store needs to get a clue and learn how to provide customer service and ALSO learn how to fess up when a mistake has been made. Twil refused to pay for any of the alterations. ALL in ALL 12 bridesmaids were measured incorrectly! These employees need to go back to school to learn how to measure appropriately!!!!! I wouldn't even give this company one star!! This company only cares about the bottom line and that does not involve caring about their customers!

0
★☆☆☆☆

all 7 of my bridesmaids came in to Twirl to be measured by the "professional" twirl girls for their bridesmaid dresses. A bride who is getting married the week after me and who ordered the very same bridesmaid dress for her bridesmaids called me to say that all of her dresses came in a size too small on all 5 of her girls. When I called Twirl to change the dress sizes 2 months before they were supposed to arrive, Twirl stated that the order had already been processed and not to worry about the small dress sizes. Well low and behold the dresses came in and all 7 yes all 7 were a size and a half too small. Rather than taking responsibility for mis measuring all of the girls the manager stated "the measurements don't lie". The manager this time decided to re measure the girls and found that all of them had a different measurements from the ones that were taken back in December!! Basically what she said was that ALL of the bridesmaids had put on weight in 6 months!!! Absolutely crazy! The manager of this store needs to get a clue and learn how to provide customer service and ALSO learn how to fess up when a mistake has been made. Twil refused to pay for any of the alterations. ALL in ALL 12 bridesmaids were measured incorrectly! These employees need to go back to school to learn how to measure appropriately!!!!! I wouldn't even give this company one star!! This company only cares about the bottom line and that does not involve caring about their customers!

Pros: Thankfully the dresses came in a week early

Cons: Horrible Horrible customer service

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I have been working with the ladies of Twirl for a good friends wedding. I agree with several of the reviews that this is a great little boutique that has a lot to offer. It is unfortunate that the customer service is lacking and the organization that should exist within a business is not there in the least. Such an amazing little boutique I really hope they can get it together and provide the service they are selling. I would recommend this boutique to anyone in the market with warning that the customer service is lacking so do not expect much from this adorable little place on the outside. Be sure to follow the process of purchasing for your bridal party because their lack of organization could possibly ruin your special day. The owner takes some warming up to but I hope that with some constructive criticism she will work on her manner. I truly feel she means well and hope that she is working toward making Twirl the place it really could and should be.

1
★★★☆☆

I have been working with the ladies of Twirl for a good friends wedding. I agree with several of the reviews that this is a great little boutique that has a lot to offer. It is unfortunate that the customer service is lacking and the organization that should exist within a business is not there in the least. Such an amazing little boutique I really hope they can get it together and provide the service they are selling. I would recommend this boutique to anyone in the market with warning that the customer service is lacking so do not expect much from this adorable little place on the outside. Be sure to follow the process of purchasing for your bridal party because their lack of organization could possibly ruin your special day. The owner takes some warming up to but I hope that with some constructive criticism she will work on her manner. I truly feel she means well and hope that she is working toward making Twirl the place it really could and should be.

Pros: Great lil' boutique with potential

Cons: Customer Service/Lack of organization

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I love this store! There was so much to choose from, and the owners and staff were extremely helpful. I felt like they took a personal interest in my wedding, and went out of their way to help all of my bridesmaids who live all over the country. The personal touches were unlike any other store I've been in. I will send everyone I know here when they get marrried!

2
★★★★★

I love this store! There was so much to choose from, and the owners and staff were extremely helpful. I felt like they took a personal interest in my wedding, and went out of their way to help all of my bridesmaids who live all over the country. The personal touches were unlike any other store I've been in. I will send everyone I know here when they get marrried!

Pros: Amazing customer service, adorable shop

Cons: Only one location

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The woman running this branch of the company really have no idea what it is to own a business. The boutique itself has everything a bridesmaid would want and need for the day of the wedding. And the selection was amazing. HOWEVER, the detail that sets a business apart is their costumer service. I ordered a larger sized dress to have it altered after purchase so that it could fit me perfectly. Well this was according to their measurement "expertise." After getting the dress, I tried it on only to find that it was too small... and there is no way I gained weight in the area where it was tight! Also, they tried to asses late charges to my fellow bridesmaid who failed to pay her second payment. Too bad they had not called her tell her the dress had arrived. And this is beyond the blatant rudeness they provided that caused ANOTHER bridesmaid to simply hang up on them.

If you want a dress that might fit, rude girls that just want your credit card number, and a charge to even get the dress shipped to the store, then by all means do business with Twirl in Scottsdale. These girls do not have a clue what it means to own a boutique. The idea of "made to order" does NOT apply.

0
★☆☆☆☆

The woman running this branch of the company really have no idea what it is to own a business. The boutique itself has everything a bridesmaid would want and need for the day of the wedding. And the selection was amazing. HOWEVER, the detail that sets a business apart is their costumer service. I ordered a larger sized dress to have it altered after purchase so that it could fit me perfectly. Well this was according to their measurement "expertise." After getting the dress, I tried it on only to find that it was too small... and there is no way I gained weight in the area where it was tight! Also, they tried to asses late charges to my fellow bridesmaid who failed to pay her second payment. Too bad they had not called her tell her the dress had arrived. And this is beyond the blatant rudeness they provided that caused ANOTHER bridesmaid to simply hang up on them.

If you want a dress that might fit, rude girls that just want your credit card number, and a charge to even get the dress shipped to the store, then by all means do business with Twirl in Scottsdale. These girls do not have a clue what it means to own a boutique. The idea of "made to order" does NOT apply.

Pros: Strong selection

Cons: Rude and need to get a lesson on manners, measuring, and costumer service

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Twirl made selecting and ordering bridesmaids' dresses the easiest and most pleasant part of planning my wedding. They did not bat an eyelash when they heard about the tight timeframe I was on, worked with my bridesmaids (who were both located out of town) to get their "rush" orders in as quickly as possible, and responded almost immediately to every email I sent. They could not have been more helpful. Most importantly, the dresses looked absolutely fabulous! I'd recommend Twirl enthusiastically to every bride-to-be!

2
★★★★★

Twirl made selecting and ordering bridesmaids' dresses the easiest and most pleasant part of planning my wedding. They did not bat an eyelash when they heard about the tight timeframe I was on, worked with my bridesmaids (who were both located out of town) to get their "rush" orders in as quickly as possible, and responded almost immediately to every email I sent. They could not have been more helpful. Most importantly, the dresses looked absolutely fabulous! I'd recommend Twirl enthusiastically to every bride-to-be!

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I want to start off by saying that I work in the wedding industry in AZ. I have worked with many local vendors from florists to ministers to bridal salons. Twirl Boutique is an amazing store. The "Twirl Girls" are very sweet and very professional. Their attention to detail rivals that of a full-fledged wedding planner! From the minute a bride walks in to her appointment, she is taken care of and is provided one-on-one service. Twirl carries high-quality designers that can't be found anywhere else in the state. They have a great selection and beautiful dresses! Every bride that I have worked with who has used Twirl has had nothing but good things to say about every consultant there. These girls are gems!!

2
★★★★★

I want to start off by saying that I work in the wedding industry in AZ. I have worked with many local vendors from florists to ministers to bridal salons. Twirl Boutique is an amazing store. The "Twirl Girls" are very sweet and very professional. Their attention to detail rivals that of a full-fledged wedding planner! From the minute a bride walks in to her appointment, she is taken care of and is provided one-on-one service. Twirl carries high-quality designers that can't be found anywhere else in the state. They have a great selection and beautiful dresses! Every bride that I have worked with who has used Twirl has had nothing but good things to say about every consultant there. These girls are gems!!

Pros: Fun atmosphere, great customer service, beautiful selection

Cons: None!

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I have seriously never seen customer service like this place. Not only do they have a great selection of dresses, but the girls there totally did everything for me from emailing my bridesmaids pictures of me in the dresses to getting in touch with my whole bridal party to get my order placed. I thought it was going to be so much stress and work because all of my bridesmaids live all over the place, but this experience made it completely easy for me. I can't imagine having done this without their help.

2
★★★★★

I have seriously never seen customer service like this place. Not only do they have a great selection of dresses, but the girls there totally did everything for me from emailing my bridesmaids pictures of me in the dresses to getting in touch with my whole bridal party to get my order placed. I thought it was going to be so much stress and work because all of my bridesmaids live all over the place, but this experience made it completely easy for me. I can't imagine having done this without their help.

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I love this store! I seriously walked in there and found everything I wanted - so many cute dresses, and an awesome staff. I worked with one of the owners, Jenny, and she made me feel like I was the only girl getting married out there. We bought Thread dresses everyone at my wedding talked about how great they were. I will send everyone I know to this store - they helped make my wedding everything I wanted!

2
★★★★★

I love this store! I seriously walked in there and found everything I wanted - so many cute dresses, and an awesome staff. I worked with one of the owners, Jenny, and she made me feel like I was the only girl getting married out there. We bought Thread dresses everyone at my wedding talked about how great they were. I will send everyone I know to this store - they helped make my wedding everything I wanted!

Pros: TONS of dresses, amazing customer service, FUN atmosphere

Cons: Crowded on weekends if you don't have an appointment

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It was a one stop shop for dresses. We found exactly what we needed and I actully was fond of the selection.

2
★★★★☆

It was a one stop shop for dresses. We found exactly what we needed and I actully was fond of the selection.

Pros: Great Location, Good Selection

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I was very excited when I walked into Twirl and found the dress that I wanted my bridemaids to wear...then it began. When it came time to pick the color of the dress - they showed me the wrong swatches! So, now my heart is set on a color...it matches the colors of the wedding...it even matches the sash on my dress...it was going to be perfect! Then, I go into the store to order the dress - or at least finalize the details so that my bridemaids could order their dresses...and so it begins! I found out that the color that I was originally told was not a color that the dress came in, but infact a darker version of the color I had planned on. It's not even that the color was wrong, it was how it was handled...the lady told me that all browns match and it shouldn't matter if the color was darker - let me tell you something IT MATTERS!!! I went along with the new color...and told her that I would like to have all my ladies order their dresses by a certain date. Not the day before, but the day of I receive a call at 4:30pm (they close at 6pm) to tell me that one person had not paid for her dress. Really, what am I suppose to do??? I was wondering why they didn't take her CC info when she called in her measurements...everyone else in my party had paid when they called in...why not ask for the info when they called in??? It was beyond me! Anyway, so now 24 days after all the dresses were suppose to be ordered I got another call, and the store has yet to follow up with my friend for her CC number - WOW!!! Customer service lacks greatly here...forget about hiring a company to help you order dresses and stay on track of things...obviously it just doesn't happen here.

The dresses are cute - a bit pricy...but what I look for is customer service and these girls lack - big time!

1
★★☆☆☆

I was very excited when I walked into Twirl and found the dress that I wanted my bridemaids to wear...then it began. When it came time to pick the color of the dress - they showed me the wrong swatches! So, now my heart is set on a color...it matches the colors of the wedding...it even matches the sash on my dress...it was going to be perfect! Then, I go into the store to order the dress - or at least finalize the details so that my bridemaids could order their dresses...and so it begins! I found out that the color that I was originally told was not a color that the dress came in, but infact a darker version of the color I had planned on. It's not even that the color was wrong, it was how it was handled...the lady told me that all browns match and it shouldn't matter if the color was darker - let me tell you something IT MATTERS!!! I went along with the new color...and told her that I would like to have all my ladies order their dresses by a certain date. Not the day before, but the day of I receive a call at 4:30pm (they close at 6pm) to tell me that one person had not paid for her dress. Really, what am I suppose to do??? I was wondering why they didn't take her CC info when she called in her measurements...everyone else in my party had paid when they called in...why not ask for the info when they called in??? It was beyond me! Anyway, so now 24 days after all the dresses were suppose to be ordered I got another call, and the store has yet to follow up with my friend for her CC number - WOW!!! Customer service lacks greatly here...forget about hiring a company to help you order dresses and stay on track of things...obviously it just doesn't happen here.

The dresses are cute - a bit pricy...but what I look for is customer service and these girls lack - big time!

Pros: great selection, fun atmosphere

Cons: Customer Service

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I highly recommend this store! Its very small because it really is a boutique. You have to make an appt before you go which is actually nice because they give you one on one service and you have the entire store to yourself and bridesmaids! I went looking for a specific dress made by jim hjelm. All though they didnt carry the dress I wanted, they let me show them the dress I was looking for in their Jim Hjelm catalog. Once the dress was found they measured my girls and ordered the dress for me anyways! The dresses came in a month early and they looked beautiful! This store is great!

2
★★★★★

I highly recommend this store! Its very small because it really is a boutique. You have to make an appt before you go which is actually nice because they give you one on one service and you have the entire store to yourself and bridesmaids! I went looking for a specific dress made by jim hjelm. All though they didnt carry the dress I wanted, they let me show them the dress I was looking for in their Jim Hjelm catalog. Once the dress was found they measured my girls and ordered the dress for me anyways! The dresses came in a month early and they looked beautiful! This store is great!

Pros: one on one service, just you and the manager (and bridesmaids if you bring them)

Cons: dressing room is a little weird.

Editorial from

Since 2004, bridesmaid boutique offers made-to-order dresses, shoes, jewelry, handbags, gifts and even matching men's ties; alternative bridal gowns available.

 

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