Capstone Granite LLC Issaquah

★★☆☆☆

About Capstone Granite LLC Issaquah

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I am a contractor and used Capstone for several projects in a short period of time. They can definitely install nice granite! However they can also install tile very poorly, damage new brand new hardwoods (they are really good at this), damage new cabinets, forget to drill sink holes for weeks, drill in the wrong location forcing the client to get a different faucet and pay a return fee on the one they wanted, and in general, ignore all service related items while being very prompt and regular at requesting payment.

You could chalk it up to bad luck? But only one of the above issues was ever resolved by Capstone. I have given up on having a service person call me, although they sent me to collections requesting money I refunded clients or put toward fixing their mistakes. The last call I got was from their attorney who was threatening at the start of the call, and was asking I forward him the email I sent the general manager outlining the above issues by the end of the call. That was the last I heard.

Maybe they have gotten better? After all, practice makes perfect.

1
★☆☆☆☆

I am a contractor and used Capstone for several projects in a short period of time. They can definitely install nice granite! However they can also install tile very poorly, damage new brand new hardwoods (they are really good at this), damage new cabinets, forget to drill sink holes for weeks, drill in the wrong location forcing the client to get a different faucet and pay a return fee on the one they wanted, and in general, ignore all service related items while being very prompt and regular at requesting payment.

You could chalk it up to bad luck? But only one of the above issues was ever resolved by Capstone. I have given up on having a service person call me, although they sent me to collections requesting money I refunded clients or put toward fixing their mistakes. The last call I got was from their attorney who was threatening at the start of the call, and was asking I forward him the email I sent the general manager outlining the above issues by the end of the call. That was the last I heard.

Maybe they have gotten better? After all, practice makes perfect.

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.

The staff at Capstone was extremely knowledgeable and offered a wide array of gorgeous high-end products.

They are staffed and expeienced in jobs large or small, and I would not hesitate to recommend them for your granite jobs.

5
★★★★★

The staff at Capstone was extremely knowledgeable and offered a wide array of gorgeous high-end products.

They are staffed and expeienced in jobs large or small, and I would not hesitate to recommend them for your granite jobs.

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I heard Capstone had some troubles in the past, but my project turned out great. They have a huge selection which made my picky wife happy and I was happy with the low cost. -Byron

5
★★★★★

I heard Capstone had some troubles in the past, but my project turned out great. They have a huge selection which made my picky wife happy and I was happy with the low cost. -Byron

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1 out of 1 people found this review helpful.

.

I was going to work with capstone then I read alot of negative reviews, and seen that they have a unsatisfactory standing with the Better Business Bureu. So I contacted Fineline Pacific and they gave me the same price. When I gave Capstone a call to let them know they called the stone warehouse and took my slabs off hold. And almost lost my slab that my wife and I spent hours to find. This seemed a little childish

1
★☆☆☆☆

I was going to work with capstone then I read alot of negative reviews, and seen that they have a unsatisfactory standing with the Better Business Bureu. So I contacted Fineline Pacific and they gave me the same price. When I gave Capstone a call to let them know they called the stone warehouse and took my slabs off hold. And almost lost my slab that my wife and I spent hours to find. This seemed a little childish

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0 out of 1 people found this review helpful.

.

We had Capstone tear out our powder room and kitchen, and then install granite. It took 12 weeks, cost more than the estimate and was a frustration from the start. But they have you and there's nothing you can do. They have your money, start the demolition, so why do they need to return your calls, or continue the project on time, or even show up when they say they will. Many times we waited all day to find out they were not coming out that day. Don't listen to this warning? Then don't complain when the stick you too.

1
★☆☆☆☆

We had Capstone tear out our powder room and kitchen, and then install granite. It took 12 weeks, cost more than the estimate and was a frustration from the start. But they have you and there's nothing you can do. They have your money, start the demolition, so why do they need to return your calls, or continue the project on time, or even show up when they say they will. Many times we waited all day to find out they were not coming out that day. Don't listen to this warning? Then don't complain when the stick you too.

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0 out of 1 people found this review helpful.

.

I had Capstone Granite do the tear out of my old countertops. Not only did they put two holes in my walls such that the drywall had to be patched but they also broke my brand-new stove. They replaced the stove top without incident but the general manager had the audacity to try to get me to pay for half of the wall repair. I paid for Capstone to do the tear out because I thought they'd do the job "right." Boy was I wrong. Buyer beware of you use Capstone - you've been warned...

1
★☆☆☆☆

I had Capstone Granite do the tear out of my old countertops. Not only did they put two holes in my walls such that the drywall had to be patched but they also broke my brand-new stove. They replaced the stove top without incident but the general manager had the audacity to try to get me to pay for half of the wall repair. I paid for Capstone to do the tear out because I thought they'd do the job "right." Boy was I wrong. Buyer beware of you use Capstone - you've been warned...

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0 out of 2 people found this review helpful.

.

They make you feel very warm and welcome during initial consultation, but then turn you over to "technicians" that aren't on the same page. I ended-up paying double what I thought.

1
★☆☆☆☆

They make you feel very warm and welcome during initial consultation, but then turn you over to "technicians" that aren't on the same page. I ended-up paying double what I thought.

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0 out of 1 people found this review helpful.

.

Be suspicious of people who hide their names when flaming! Clearly this poster has some serious issues with the truth!

I have worked with Capstone Granite on numerous projects and they are extremely professional, efficient and a pleasure to work with! Attention to detail is always priority and we have never had a problem. I would recommend them highly. In addition my clients have all raved about this company. I am proud to connect my name to this company and I don't need to hide it!

5
★★★★★

Be suspicious of people who hide their names when flaming! Clearly this poster has some serious issues with the truth!

I have worked with Capstone Granite on numerous projects and they are extremely professional, efficient and a pleasure to work with! Attention to detail is always priority and we have never had a problem. I would recommend them highly. In addition my clients have all raved about this company. I am proud to connect my name to this company and I don't need to hide it!

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1 out of 1 people found this review helpful.

.

I'm glad not to have read the first review until now. Capstone was recommended by our Kitchen and Bath contractor to install the granite for our kitchen remodel. Our contractor is one of the top names in our area, believing they know quality. The salesperson was very knowledgeable, especially with our very special needs. I think is was the owner himself who came out and engineered special steel supports for our island. The end result is AWESOME, a work of art. Our experience was informative and professional. I don't get the first review, this was nowhere near our experience, and have recommend capstone many times over.

4
★★★★☆

I'm glad not to have read the first review until now. Capstone was recommended by our Kitchen and Bath contractor to install the granite for our kitchen remodel. Our contractor is one of the top names in our area, believing they know quality. The salesperson was very knowledgeable, especially with our very special needs. I think is was the owner himself who came out and engineered special steel supports for our island. The end result is AWESOME, a work of art. Our experience was informative and professional. I don't get the first review, this was nowhere near our experience, and have recommend capstone many times over.

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1 out of 1 people found this review helpful.

.

Unprofessional, sleazy, slimy sales staff. Owner is a poor excuse for a human being. This was the worst experience in my life....the remodel I waited so long for was tainted and I am so unhappy. This business needs to fail! Please join me in my plea to stop anyone from ordering cabinets or counter tops from these people. They have no idea what they are doing and this has been concurred by other subcontractors in the Kitchen remodel business!! No follow-up or resolutions for screw ups, just excuses!!!

1
★☆☆☆☆

Unprofessional, sleazy, slimy sales staff. Owner is a poor excuse for a human being. This was the worst experience in my life....the remodel I waited so long for was tainted and I am so unhappy. This business needs to fail! Please join me in my plea to stop anyone from ordering cabinets or counter tops from these people. They have no idea what they are doing and this has been concurred by other subcontractors in the Kitchen remodel business!! No follow-up or resolutions for screw ups, just excuses!!!

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0 out of 1 people found this review helpful.

 

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