American Red Cross

★★★★☆
  • 1995 W 190TH St Ste 100

    Torrance, CA 90504

    Map & Directions
  • 310-225-2900

Health & Medical

Health & Medical
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American Red Cross

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3.5 2
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I would give this and the Sepulveda location ZERO stars if possible. I went in to give my life's BLOOD, and sat there for 45 minutes, being totally ignored. I then noticed I was the lone Caucasian in a room of black nurses. Lose the chip

3
★★★★★

I would give this and the Sepulveda location ZERO stars if possible. I went in to give my life's BLOOD, and sat there for 45 minutes, being totally ignored. I then noticed I was the lone Caucasian in a room of black nurses. Lose the chip

.

I give blood to the Red Cross. Without fail, eight weeks after my last donation I start receiving phone calls asking me to come in and donate again. Sometimes I get called twice in one day.

After making an appointment to donate today, I came down with a sore throat. I googled the Red Cross in Torrance to reschedule. Betty said I needed to call 800-Give-Life to change my appointment.
Okay. I dialed the number and a recording said there was a system problem with the number and to try again later.

Well, I can't keep calling back so I phoned the Torrance office again feeling miffed that the Red Cross can spend time and energy to ask people to donate but then not accommodate donors if they need to make a change.

I spoke with Betty again and told her the problem and could I not please leave a message. Can I get an email address to let them know I can't come? I'm just trying to be polite and not be a no-show. Betty proceeded to explain to me there is no email address and why she couldn't take a message or forward my call, or maybe she was explaining why there was a system problem with the 800 number.

There's no excuse for this kind of bureacracy. I'll just donate my blood at the hospital and avoid the aggravation.

1
★☆☆☆☆

I give blood to the Red Cross. Without fail, eight weeks after my last donation I start receiving phone calls asking me to come in and donate again. Sometimes I get called twice in one day.

After making an appointment to donate today, I came down with a sore throat. I googled the Red Cross in Torrance to reschedule. Betty said I needed to call 800-Give-Life to change my appointment.
Okay. I dialed the number and a recording said there was a system problem with the number and to try again later.

Well, I can't keep calling back so I phoned the Torrance office again feeling miffed that the Red Cross can spend time and energy to ask people to donate but then not accommodate donors if they need to make a change.

I spoke with Betty again and told her the problem and could I not please leave a message. Can I get an email address to let them know I can't come? I'm just trying to be polite and not be a no-show. Betty proceeded to explain to me there is no email address and why she couldn't take a message or forward my call, or maybe she was explaining why there was a system problem with the 800 number.

There's no excuse for this kind of bureacracy. I'll just donate my blood at the hospital and avoid the aggravation.

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