Plantation Dive Shop

★★★☆☆
  • 9301 W Fort Island Trail

    Crystal River, FL 34429

    Map & Directions
  • 352-795-5797

About Plantation Dive Shop

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Transportation & Storage

Transportation & Storage
More choices in Crystal River:
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Riverhaven Marina

5296 S Riverview Cir Homosassa, FL

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Schippers Marine Construction

6700 N Tallahassee Rd Crystal River, FL

3.2 5
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.

This experience was fantastic! Professional guides who took care of us every minute - even helped me get into my wet suit, took hot chocolate and coffee on the boat, and taught us numerous details about manatees. They made sure we saw lots of manatees, got to play with a baby, and even took a video of us. A once in a lifetime experience!
The other reviews that were not good must have been there when it was owned by different people. The current owners would never have had a bad review.

5
★★★★★

This experience was fantastic! Professional guides who took care of us every minute - even helped me get into my wet suit, took hot chocolate and coffee on the boat, and taught us numerous details about manatees. They made sure we saw lots of manatees, got to play with a baby, and even took a video of us. A once in a lifetime experience!
The other reviews that were not good must have been there when it was owned by different people. The current owners would never have had a bad review.

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Dive shop staff were extremely rude and unprofessional. Tour was very overpriced for the services they offered. Kenny (possibly the dive shop owner) seemed to care more about making money then he did about taking care of his clientle. As a frequent diver of the Crystal River area for over 30 years, I for one will never utilize Plantation Dive Shop for any diving needs or services ever again. Worst experience i've ever had with a shop.

1
★☆☆☆☆

Dive shop staff were extremely rude and unprofessional. Tour was very overpriced for the services they offered. Kenny (possibly the dive shop owner) seemed to care more about making money then he did about taking care of his clientle. As a frequent diver of the Crystal River area for over 30 years, I for one will never utilize Plantation Dive Shop for any diving needs or services ever again. Worst experience i've ever had with a shop.

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COMPLETE Disappointment! We (family of 4) were not actually able to make the trip due to a family emergency. Plantation Dive Shop charged is anyway with no prior warning (verbal or on their website!) that a reservation means you pay regardless if you can make it or not. Customer service is not part of their business motto. We tried to explain our situation over the phone to Kenny (large man behind the desk) who was extremely short and borderline rude. So we thought the proper thing to do was show in person and explain our story to avoid being charged $130 for a trip that was never taken. Kenny's showed his true colors at this point. He told us that we werent entitled to a refund because we "caused him to jave to reserve two boats and captains instead of one" since our family of four put him over his 20 person single boat limit. As if that was our fault, and we were being blamed for making poor Kenny work harder behind his desk. He showed no compassion for our unique situation and infact raised his voice at us! **Note no other customers in shop at this time** NEVER have I been yelled at by a store owner while asking for a bit of compassion. Further more he "offered" to call the police so we could dispute the charge w them... Really Kenny?? Avoid Plantation Dive Shop at all costs! Highly recommend Birds Underwater Dive Shop. Very friendly and super customer servive. Thanks for ruining our only chance to swim with manatees Kenny....

1
★☆☆☆☆

COMPLETE Disappointment! We (family of 4) were not actually able to make the trip due to a family emergency. Plantation Dive Shop charged is anyway with no prior warning (verbal or on their website!) that a reservation means you pay regardless if you can make it or not. Customer service is not part of their business motto. We tried to explain our situation over the phone to Kenny (large man behind the desk) who was extremely short and borderline rude. So we thought the proper thing to do was show in person and explain our story to avoid being charged $130 for a trip that was never taken. Kenny's showed his true colors at this point. He told us that we werent entitled to a refund because we "caused him to jave to reserve two boats and captains instead of one" since our family of four put him over his 20 person single boat limit. As if that was our fault, and we were being blamed for making poor Kenny work harder behind his desk. He showed no compassion for our unique situation and infact raised his voice at us! **Note no other customers in shop at this time** NEVER have I been yelled at by a store owner while asking for a bit of compassion. Further more he "offered" to call the police so we could dispute the charge w them... Really Kenny?? Avoid Plantation Dive Shop at all costs! Highly recommend Birds Underwater Dive Shop. Very friendly and super customer servive. Thanks for ruining our only chance to swim with manatees Kenny....

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1 out of 1 people found this review helpful.

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We went here specifically for the manatee tours. You go out onto the bay and jump in the water when you see one. You can touch them as they go by. The tour operator was great, and the actual shop looked like it had everything you could need for diving.

5
★★★★★

We went here specifically for the manatee tours. You go out onto the bay and jump in the water when you see one. You can touch them as they go by. The tour operator was great, and the actual shop looked like it had everything you could need for diving.

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We went to Crystal River, FL specifically to go diving with the manatees. We had heard this was a good company to go with and I agree! The guides were informative and helpful. They were on "look out" for the manatees so we would have the best experience possible. We went out with a group of about 15. They have individual tours but in my opinion it would not be worth the money.

4
★★★★☆

We went to Crystal River, FL specifically to go diving with the manatees. We had heard this was a good company to go with and I agree! The guides were informative and helpful. They were on "look out" for the manatees so we would have the best experience possible. We went out with a group of about 15. They have individual tours but in my opinion it would not be worth the money.

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