Tender Sender

★★★★☆

About Tender Sender

Hours
Mon. - Fri. 10am - 9pm;Sat. 10am - 8pm;Sun. 11am - 7pm

Finance

Finance
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3.6 15
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i just went back to the store last week to wrap a gift and it was great. i love the way it turned out

thanks you guys

5
★★★★★

i just went back to the store last week to wrap a gift and it was great. i love the way it turned out

thanks you guys

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LOVE LOVE LOVE tender sender ! It use to be weird going into this place the staff would have sour attitudes about everything but recently i went in to wrap a gift to begin with the staff was TOTALLY nice i enjoyed there company while my

3
★★★★★

LOVE LOVE LOVE tender sender ! It use to be weird going into this place the staff would have sour attitudes about everything but recently i went in to wrap a gift to begin with the staff was TOTALLY nice i enjoyed there company while my

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This place has awesome customer service!!!!!! They have really nice boxes- that turn into a second gift (Great for storing albums,accessories and much more)! Their wrapping paper selection is endless and meaningful.... my cousin likes to travel so I picked the wrapping paper that had a map print... which came with a really cute ribbon..... they just received some really nice Christmas boxes in all different sizes....the prices are great as well.... The Man that works there is really nice, helpful and has a great sense of humor!!!!!!! He loves talking to my son while I pick my selections.... he made my key on a snow white print ... which came out really nice :) Anyhow, their service is awesome and they have endless products....... Don't wait to get your presents wrapped for the holidays because they get really busy and all the good stuff gets taken..... :) Thanks TENDER SENDER for always answering my questions and making my trips productive!!!!!!!!!!!!!!

5
★★★★★

This place has awesome customer service!!!!!! They have really nice boxes- that turn into a second gift (Great for storing albums,accessories and much more)! Their wrapping paper selection is endless and meaningful.... my cousin likes to travel so I picked the wrapping paper that had a map print... which came with a really cute ribbon..... they just received some really nice Christmas boxes in all different sizes....the prices are great as well.... The Man that works there is really nice, helpful and has a great sense of humor!!!!!!! He loves talking to my son while I pick my selections.... he made my key on a snow white print ... which came out really nice :) Anyhow, their service is awesome and they have endless products....... Don't wait to get your presents wrapped for the holidays because they get really busy and all the good stuff gets taken..... :) Thanks TENDER SENDER for always answering my questions and making my trips productive!!!!!!!!!!!!!!

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.

I really like this place. I went to get a couple birthday gifts wrapped and shipped and they did a great job. The employees were really helpful...told me my choices, different ways they could package and ship, etc. They just added a ton of great wrapping options for the holidays and they're pretty inexpensive in comparison to department store wrapping departments. Definitely going to make a return trip very soon for my Christmas gifts.

5
★★★★★

I really like this place. I went to get a couple birthday gifts wrapped and shipped and they did a great job. The employees were really helpful...told me my choices, different ways they could package and ship, etc. They just added a ton of great wrapping options for the holidays and they're pretty inexpensive in comparison to department store wrapping departments. Definitely going to make a return trip very soon for my Christmas gifts.

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i went to tender sender last week to ship my xmas gifts. i had many different presents to ship and they helped me organize all my gifts into boxes and shipped them in a very organized manner. i'll definitely go back because of their great customer service.

5
★★★★★

i went to tender sender last week to ship my xmas gifts. i had many different presents to ship and they helped me organize all my gifts into boxes and shipped them in a very organized manner. i'll definitely go back because of their great customer service.

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i love this store. i had heard so many bad comments about the this store, and how to stay away from it, but going into that store and buying those nices boxes made me fall in love with it. and there wrapping is even better. i couldnt beleive at how cheap the prices were also. i will be back to that store again. my new favorite store

5
★★★★★

i love this store. i had heard so many bad comments about the this store, and how to stay away from it, but going into that store and buying those nices boxes made me fall in love with it. and there wrapping is even better. i couldnt beleive at how cheap the prices were also. i will be back to that store again. my new favorite store

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wow let me just tell you the best customer service i have ever encountered. they had so many choices to choose from. in fact i didnt feel like i was a customer i felt like i was a relative. they treat you like family. they are under new management and there goal is to bring you many choices with reasonable prices. they even took the time to walk me to the car because i had many packages. when i was there i was not ignored, several of their employees had suggestions. as new customers arrived they would help them as well. i wish i worked there.... its near target and right next to the parking lot so its over all perfect in every way for me. thank you so much for tonight. i will return i promise. they even make keys.

5
★★★★★

wow let me just tell you the best customer service i have ever encountered. they had so many choices to choose from. in fact i didnt feel like i was a customer i felt like i was a relative. they treat you like family. they are under new management and there goal is to bring you many choices with reasonable prices. they even took the time to walk me to the car because i had many packages. when i was there i was not ignored, several of their employees had suggestions. as new customers arrived they would help them as well. i wish i worked there.... its near target and right next to the parking lot so its over all perfect in every way for me. thank you so much for tonight. i will return i promise. they even make keys.

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If it is possible to give zero stars, I would! I'm a fairly level headed person but when push comes to shove, if necessary, I shove back. My unpleasant experience with Tender Sender at the Glendale Galleria could have been avoided, had the employee, whom I had to deal with, was not argumentative and accusatory. When I returned to their establishment to settle a dispute regarding their lack of attention to specific details to my shipment and my concern for my package not being shipped through the right carrier, our discussion turned heated after she started telling me that she can prove she did nothing wrong by showing me the recording on their video surveillance system. I called her bluff and told her to go ahead because I was very well aware of what transpired the day before during my transaction and I'm pretty confident their recording will just prove me right. Long story short, the owner had to intervene because it was too late to remedy the situation - the package had already been shipped through a different carrier, that of which I didn't ask for. I take responsibility for making the mistake of trusting them and not reviewing what I was signing for, but they should have reviewed the details with me as well and double checked that the shipping company I was going with was what I asked for. THEY DIDN'T MENTION ANY TRACKING NUMBER UNTIL I HAD TO GO BACK THERE TODAY TO ASK FOR IT! Their initial answer was "there's an extra charge for it!"! SERIOUSLY! I know this "new management", as some customers have mentioned in their reviews, supposed is better, but I totally disagree. They may be good at gift wrapping, but don't trust them with shipping!

1
★☆☆☆☆

If it is possible to give zero stars, I would! I'm a fairly level headed person but when push comes to shove, if necessary, I shove back. My unpleasant experience with Tender Sender at the Glendale Galleria could have been avoided, had the employee, whom I had to deal with, was not argumentative and accusatory. When I returned to their establishment to settle a dispute regarding their lack of attention to specific details to my shipment and my concern for my package not being shipped through the right carrier, our discussion turned heated after she started telling me that she can prove she did nothing wrong by showing me the recording on their video surveillance system. I called her bluff and told her to go ahead because I was very well aware of what transpired the day before during my transaction and I'm pretty confident their recording will just prove me right. Long story short, the owner had to intervene because it was too late to remedy the situation - the package had already been shipped through a different carrier, that of which I didn't ask for. I take responsibility for making the mistake of trusting them and not reviewing what I was signing for, but they should have reviewed the details with me as well and double checked that the shipping company I was going with was what I asked for. THEY DIDN'T MENTION ANY TRACKING NUMBER UNTIL I HAD TO GO BACK THERE TODAY TO ASK FOR IT! Their initial answer was "there's an extra charge for it!"! SERIOUSLY! I know this "new management", as some customers have mentioned in their reviews, supposed is better, but I totally disagree. They may be good at gift wrapping, but don't trust them with shipping!

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.

Not only are they RUDE but they are also incredibly INCOMPETENT.
The customer rep cannot handle specific instructions and requests. She was also argumentative and snippy. I will NEVER go back to this establishment ever. So very disappointed.

1
★☆☆☆☆

Not only are they RUDE but they are also incredibly INCOMPETENT.
The customer rep cannot handle specific instructions and requests. She was also argumentative and snippy. I will NEVER go back to this establishment ever. So very disappointed.

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Horrible, awful service. Overpriced. NEVER again. Title says it all. Rude employees, extremely unprofessional.

1
★☆☆☆☆

Horrible, awful service. Overpriced. NEVER again. Title says it all. Rude employees, extremely unprofessional.

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ok, so after reading these bad reviews, i was really afraid to go to this store, but i was in a rush and just did. anyway, i got really really good service!! while i was getting my gifts wrapped i also decided to get a key made and both turned out great. when i went to pay i saw a sign that said "UNDER NEW MANAGEMENT" so i guess that is why i had such a good experience.

so all in all people, i wouldn't worry about going here now. the ownership has changed...i even got to speak to the new owner and he was a really really nice guy. everyone was really happy to be there and very professional while helping me.

oh ya, and on a second note they have really nice wrapping paper and really really cute decorative boxes that are alternatives to getting stuff wrapped...so i got one too....nice new ideas. :)

2
★★★★★

ok, so after reading these bad reviews, i was really afraid to go to this store, but i was in a rush and just did. anyway, i got really really good service!! while i was getting my gifts wrapped i also decided to get a key made and both turned out great. when i went to pay i saw a sign that said "UNDER NEW MANAGEMENT" so i guess that is why i had such a good experience.

so all in all people, i wouldn't worry about going here now. the ownership has changed...i even got to speak to the new owner and he was a really really nice guy. everyone was really happy to be there and very professional while helping me.

oh ya, and on a second note they have really nice wrapping paper and really really cute decorative boxes that are alternatives to getting stuff wrapped...so i got one too....nice new ideas. :)

.

ok, so after reading these bad reviews, i was really afraid to go to this store, but i was in a rush and just did. anyway, i got really really good service!! while i was getting my gifts wrapped i also decided to get a key made and both turned out great. when i went to pay i saw a sign that said "UNDER NEW MANAGEMENT" so i guess that is why i had such a good experience.

so all in all people, i wouldn't worry about going here now. the ownership has changed...i even got to speak to the new owner and he was a really really nice guy. everyone was really happy to be there and very professional while helping me.

oh ya, and on a second note they have really nice wrapping paper and really really cute decorative boxes that are alternatives to getting stuff wrapped...so i got one too....nice new ideas. :)

5
★★★★★

ok, so after reading these bad reviews, i was really afraid to go to this store, but i was in a rush and just did. anyway, i got really really good service!! while i was getting my gifts wrapped i also decided to get a key made and both turned out great. when i went to pay i saw a sign that said "UNDER NEW MANAGEMENT" so i guess that is why i had such a good experience.

so all in all people, i wouldn't worry about going here now. the ownership has changed...i even got to speak to the new owner and he was a really really nice guy. everyone was really happy to be there and very professional while helping me.

oh ya, and on a second note they have really nice wrapping paper and really really cute decorative boxes that are alternatives to getting stuff wrapped...so i got one too....nice new ideas. :)

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.

Where to begin, I purchased 2 colorful keys from tender sender and they molded it to fit my house key. When i came home to open my door the key did not fit. I went back to the galleria and informed them that it didn't work, A man by the name of Sonny, "fixed" it and said if i had anymore problems to come back. Once again, the key did not fit. By trip #3 I was very frustrated. When back to the mall and the cashier, very casually said its not that big of a deal and that I??m sure you don??t live to far away from the mall. This isn't about being close or far form the mall, its the fact that I made 3 trips to the mall, and instead of apologizing for this inconvenience, it was merely pushed aside as if it was not a "big deal." A class-less women by the name of Lisa, rudely began shouting at me and suggested that I was lying. She stated that no other customer had complained before. (mind you this is in front of every customer in the store) She shoved the 7 dollars that I paid for previously in my face without a single apology. The 7 dollars isn't gong to make me rich or poor its the discussing way she handled her customer.

0
★☆☆☆☆

Where to begin, I purchased 2 colorful keys from tender sender and they molded it to fit my house key. When i came home to open my door the key did not fit. I went back to the galleria and informed them that it didn't work, A man by the name of Sonny, "fixed" it and said if i had anymore problems to come back. Once again, the key did not fit. By trip #3 I was very frustrated. When back to the mall and the cashier, very casually said its not that big of a deal and that I??m sure you don??t live to far away from the mall. This isn't about being close or far form the mall, its the fact that I made 3 trips to the mall, and instead of apologizing for this inconvenience, it was merely pushed aside as if it was not a "big deal." A class-less women by the name of Lisa, rudely began shouting at me and suggested that I was lying. She stated that no other customer had complained before. (mind you this is in front of every customer in the store) She shoved the 7 dollars that I paid for previously in my face without a single apology. The 7 dollars isn't gong to make me rich or poor its the discussing way she handled her customer.

Pros: no pros!!!

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This packing/shipping place is extremely convenient if you're in the mall and need to ship your purchases right away. Located on the 2nd floor near the doors by the police station, you can stop at the Tender Sender storefront on your way back to the parking lot. I avoid the place during the holidays though. It's more than insane...whatever that may be.

1
★★★☆☆

This packing/shipping place is extremely convenient if you're in the mall and need to ship your purchases right away. Located on the 2nd floor near the doors by the police station, you can stop at the Tender Sender storefront on your way back to the parking lot. I avoid the place during the holidays though. It's more than insane...whatever that may be.

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I WENT TO THIS STORE TO CASH MY CHECK AND THE LADIES THERE WERE BOTH RUDE AND SNOBBISH. I ACTUALLY RATHER WALK THE EXTRA MILE OR SO TO CASH MY CHECK THAN EVER SET FOOT IN THAT HORRIBLE PLACE AGAIN. TRUTHFULLY, THEY SHOULD CLOSE IT DOWN AND OPEN UP A CHECK INTO CASH. IT WOULD JUST MAKE EVERYONE'S LIFE EASIER.

0
★☆☆☆☆

I WENT TO THIS STORE TO CASH MY CHECK AND THE LADIES THERE WERE BOTH RUDE AND SNOBBISH. I ACTUALLY RATHER WALK THE EXTRA MILE OR SO TO CASH MY CHECK THAN EVER SET FOOT IN THAT HORRIBLE PLACE AGAIN. TRUTHFULLY, THEY SHOULD CLOSE IT DOWN AND OPEN UP A CHECK INTO CASH. IT WOULD JUST MAKE EVERYONE'S LIFE EASIER.

Pros: NO JOKE, THERE ARE NO PROS WHATSOEVER.

Cons: RUDE STAFF, SLOW SERVICE..JUST HORRIBLE!

 

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