RE/MAX At The Lake

★★★☆☆
  • 121 Rolling Hill Rd Ste 110

    Mooresville, NC 28117

    Map & Directions
  • 704-662-0095

About RE/MAX At The Lake

Real Estate

Real Estate
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Laura Chilcoat is the owner of this company and that is the major problem. Doing business with here requires a degree in psychology!

1
★☆☆☆☆

Laura Chilcoat is the owner of this company and that is the major problem. Doing business with here requires a degree in psychology!

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1 out of 1 people found this review helpful.

.

One of the owners of this company is an emotionally unstable woman whose bedside manner belongs on a navy ship or in some low rent bar. Her people skills are less than desirable and her fragile mindset is scary at best. Laura Chilcoat is what this business is trying so hard to move away from.

Stay away from this wreck and use another agent.

1
★☆☆☆☆

One of the owners of this company is an emotionally unstable woman whose bedside manner belongs on a navy ship or in some low rent bar. Her people skills are less than desirable and her fragile mindset is scary at best. Laura Chilcoat is what this business is trying so hard to move away from.

Stay away from this wreck and use another agent.

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1 out of 1 people found this review helpful.

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As a recent retiree who lives in NY and with the home sales market under valued, I thought I would like to see what North Carolina properties in the Lake Norman area were all about. My realtor is Patti Betts. Patti is extremmely knowlegeble about the area and particularly familiar with properties I was interested in : Horse properties (she has raised and shown Quarter horses herself) and lake front properties (She lives on Lake Norman currently and although originally from NY has lived in NC for I think she said about 20 years.). She drove me to a 70 acre farm that was on the market as well as several homes on the Lake and a few smaller farms in between. She explained the taxes and showed a property I thought would be good-I saw it on the internet-but upon a walk through would not have suited my needs as I had described them to her. I wound up not buying anything yet-but to this day (It's been about two years) she still sends properties she thinks I might like. She is a great realtor, knowlegeable, ethical ,hard working and I will use no one else in NC.

5
★★★★★

As a recent retiree who lives in NY and with the home sales market under valued, I thought I would like to see what North Carolina properties in the Lake Norman area were all about. My realtor is Patti Betts. Patti is extremmely knowlegeble about the area and particularly familiar with properties I was interested in : Horse properties (she has raised and shown Quarter horses herself) and lake front properties (She lives on Lake Norman currently and although originally from NY has lived in NC for I think she said about 20 years.). She drove me to a 70 acre farm that was on the market as well as several homes on the Lake and a few smaller farms in between. She explained the taxes and showed a property I thought would be good-I saw it on the internet-but upon a walk through would not have suited my needs as I had described them to her. I wound up not buying anything yet-but to this day (It's been about two years) she still sends properties she thinks I might like. She is a great realtor, knowlegeable, ethical ,hard working and I will use no one else in NC.

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1 out of 1 people found this review helpful.

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This is the worst realtor/agency I have ever met!!!! Her customer service was horrible! She is unethical as well! She told her 2 realtors that were representing us on the selling end who are also with Remax at the Lake; Kathy Byrnes & Patti Betts that my realtor I was buying with was paying me the commission! (which was completely untrue) I'm sure that is totally against the real estate code to spread such rumors. Kathy and Patty were HORRIBLE!! Do not list with them! They are only interested in there commission and will rape you for every penny! These 3 ladies do not deserve to be realtors! They are only interested in having as many listings as they can get, so customer service is out the window!! If you look on other web pages Kathy Byrnes has her face posted on everything! She's not in it for you, trust me! They are not in this for the well being of there customers only for themselves. Patti is a complete mouse of a person with absolutely has no backbone what so ever to do the right thing. If you currently are listed with them I strongly recommend removing your listing and switching to a realtor with your best interest at heart! You will not get it from Laura Chilcoat, Kathy Byrnes or Patti Betts!! Worst experience of our lives!!

1
★☆☆☆☆

This is the worst realtor/agency I have ever met!!!! Her customer service was horrible! She is unethical as well! She told her 2 realtors that were representing us on the selling end who are also with Remax at the Lake; Kathy Byrnes & Patti Betts that my realtor I was buying with was paying me the commission! (which was completely untrue) I'm sure that is totally against the real estate code to spread such rumors. Kathy and Patty were HORRIBLE!! Do not list with them! They are only interested in there commission and will rape you for every penny! These 3 ladies do not deserve to be realtors! They are only interested in having as many listings as they can get, so customer service is out the window!! If you look on other web pages Kathy Byrnes has her face posted on everything! She's not in it for you, trust me! They are not in this for the well being of there customers only for themselves. Patti is a complete mouse of a person with absolutely has no backbone what so ever to do the right thing. If you currently are listed with them I strongly recommend removing your listing and switching to a realtor with your best interest at heart! You will not get it from Laura Chilcoat, Kathy Byrnes or Patti Betts!! Worst experience of our lives!!

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2 out of 3 people found this review helpful.

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For the consumer, a real estate company is only as good as the particular agent you use. I have used two from this Remax office since moving here in 2006 and both times I have had wonderful experiences. Let me state that I put the second

3
★★★★★

For the consumer, a real estate company is only as good as the particular agent you use. I have used two from this Remax office since moving here in 2006 and both times I have had wonderful experiences. Let me state that I put the second

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I FULLY AGREE WITH MKTPLNR, very obnoxious staff, very deceiving, very crooked. DO NOT GO TO REMAX AT THE LAKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
★☆☆☆☆

I FULLY AGREE WITH MKTPLNR, very obnoxious staff, very deceiving, very crooked. DO NOT GO TO REMAX AT THE LAKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Pros: NONE

Cons: TERRIBLE EXPERIENCE

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My family is in the process of relocating to NC and we were recommended to this office by a well respected real estate agent in our current community. I pulled up the review below when I was pulling up directions to the office on Google. (The agent had already given me directions but I wanted to see where it was on the map) I wasnt sure what to expect after reading the review but it was not our experience at all. I wasnt surprised that the negative review was inaccurate because I had also read the response from the owner which was written very professionally and in my opinion - gave the correct response to a hard to please client.

The agency was located in a beautiful well located office in Mooresville, the receptionist was pleasant as could be and our agent was so professional, on time, and knowledgeable about the area. She had been in the area for close to 20 years. We even had our 3 small children with us and she never made us feel regretful about bringing them and kept her cool both days she helped us. She was completely on the ball, knew her facts about the area and followed up with us every single time without delay. She also hooked us up with a great local financial person to help with our loan. As a neutral source here, I would tend to think that in the current economic state this other review may have been written by a competitor???? It seems a little wishy washy and completely off base.

I would completely recommend Laura Chilcoat and her agency to anyone looking to purchase in the Lake Norman area. It was a professional, knowledgeable and friendly staff and agent!

2
★★★★★

My family is in the process of relocating to NC and we were recommended to this office by a well respected real estate agent in our current community. I pulled up the review below when I was pulling up directions to the office on Google. (The agent had already given me directions but I wanted to see where it was on the map) I wasnt sure what to expect after reading the review but it was not our experience at all. I wasnt surprised that the negative review was inaccurate because I had also read the response from the owner which was written very professionally and in my opinion - gave the correct response to a hard to please client.

The agency was located in a beautiful well located office in Mooresville, the receptionist was pleasant as could be and our agent was so professional, on time, and knowledgeable about the area. She had been in the area for close to 20 years. We even had our 3 small children with us and she never made us feel regretful about bringing them and kept her cool both days she helped us. She was completely on the ball, knew her facts about the area and followed up with us every single time without delay. She also hooked us up with a great local financial person to help with our loan. As a neutral source here, I would tend to think that in the current economic state this other review may have been written by a competitor???? It seems a little wishy washy and completely off base.

I would completely recommend Laura Chilcoat and her agency to anyone looking to purchase in the Lake Norman area. It was a professional, knowledgeable and friendly staff and agent!

.

The review from March was just brought to my attention. I am one of the owners of RE/MAX at the Lake and am disappointed that we could not assist this client to his satisfaction. We have been in business for less than 4 years and have grown in that short time to one of the 30 largest firms in the Greater Charlotte area. We have not done that with obnoxious staff or inexperienced agents. Our agents have many years experience, on average, and close almost 3 million in sales each (on average). We do not hire agents just to build our roster as so many companies do; but to achieve a high level of customer service for each of our clients. Our per agent productivity is some of the highest in the area.

The internet is a wonderful way to communicate, however, I feel sometimes it is used to purposely cause harm rather than improve society. If this client was dissatisfied we would have done anything we could to make it right for him - instead he chose to disparage us in this public forum. My belief is that our character as human beings shows when we choose to tear down others instead of building them up.

This client may well have percieved our company in a bad light. I do not know the specific circumstances that he spoke of, but I do know this is not a true reflection of our company or it's agents and staff. I wish, instead of tearing us down, he had given us the opportunity for improvement where he felt it was needed.

We will continue to strive to be the best real estate company in the area. We will make mistakes and we will have great achievements. We, and our agents, are here for the long run. We look forward to serving the market to the best of our ability for many years to come.

2
★★★★★

The review from March was just brought to my attention. I am one of the owners of RE/MAX at the Lake and am disappointed that we could not assist this client to his satisfaction. We have been in business for less than 4 years and have grown in that short time to one of the 30 largest firms in the Greater Charlotte area. We have not done that with obnoxious staff or inexperienced agents. Our agents have many years experience, on average, and close almost 3 million in sales each (on average). We do not hire agents just to build our roster as so many companies do; but to achieve a high level of customer service for each of our clients. Our per agent productivity is some of the highest in the area.

The internet is a wonderful way to communicate, however, I feel sometimes it is used to purposely cause harm rather than improve society. If this client was dissatisfied we would have done anything we could to make it right for him - instead he chose to disparage us in this public forum. My belief is that our character as human beings shows when we choose to tear down others instead of building them up.

This client may well have percieved our company in a bad light. I do not know the specific circumstances that he spoke of, but I do know this is not a true reflection of our company or it's agents and staff. I wish, instead of tearing us down, he had given us the opportunity for improvement where he felt it was needed.

We will continue to strive to be the best real estate company in the area. We will make mistakes and we will have great achievements. We, and our agents, are here for the long run. We look forward to serving the market to the best of our ability for many years to come.

.

To think that this is actually a RE/MAX office is amazing. A "branded" name in the real estate world. True, each office is independently owned and operated. This office was nothing like a re/max in our hometown.
We were lking for a waterfront home and the agent we were given was EXTREMELY weak. Didn't know the area mkt, probably fresh out of real estate class. Asked for another agent and the owner herself gave us ANOTHER weak, agent. This was supposedly a "SEASONED" agent. Arrogant, rude, not well spoken and she was extremely high on herself. Went elsewhere and found a more rescpecatable, knowledgable, professional agent at another office. Being an executive in the Charlotte area we wanted someone of the same caliber to work with us. This office is nothing but unprofessional, rude and disresepectful. Walking into the office we were greeted by a foul mouthed group of agents and staff hanging out in the reception area with mixed drinks in hand. There's something to be said for a first impression...and this one speaks for itself. Do not recommed. Agents rude, not knowledgable. Owner not curtious, VERY unprofessional and just ill mannered. Not first class. GO ELSEWHERE TO SPEND YOUR MONEY and protect your investment with a trustworthy, knowledagable source.

0
★☆☆☆☆

To think that this is actually a RE/MAX office is amazing. A "branded" name in the real estate world. True, each office is independently owned and operated. This office was nothing like a re/max in our hometown.
We were lking for a waterfront home and the agent we were given was EXTREMELY weak. Didn't know the area mkt, probably fresh out of real estate class. Asked for another agent and the owner herself gave us ANOTHER weak, agent. This was supposedly a "SEASONED" agent. Arrogant, rude, not well spoken and she was extremely high on herself. Went elsewhere and found a more rescpecatable, knowledgable, professional agent at another office. Being an executive in the Charlotte area we wanted someone of the same caliber to work with us. This office is nothing but unprofessional, rude and disresepectful. Walking into the office we were greeted by a foul mouthed group of agents and staff hanging out in the reception area with mixed drinks in hand. There's something to be said for a first impression...and this one speaks for itself. Do not recommed. Agents rude, not knowledgable. Owner not curtious, VERY unprofessional and just ill mannered. Not first class. GO ELSEWHERE TO SPEND YOUR MONEY and protect your investment with a trustworthy, knowledagable source.

 

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