Mattress Gallery & Expo

★★★★☆

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3.5 2
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Worst service I've ever experienced !! Made reservation so that I may get in and out for uhaul trailer. There was one guy who made no effort to help me and after he finished watching TV he came over to see what I wanted after restarting

3
★★★★★

Worst service I've ever experienced !! Made reservation so that I may get in and out for uhaul trailer. There was one guy who made no effort to help me and after he finished watching TV he came over to see what I wanted after restarting

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I bought a king size mattress set from them less than 5 months ago, and 3 weeks ago I called because the mattress is sagging. I spoke to Steve and he said that he would get in touch with the manufacturer and have it warrantied out. I did not hear from him after 8 days and decided to call to see what was going on. He said that he was still trying to get in touch with the gentleman that does the warranties. I then called again the following week, and he said that he was now working with them and they were going to warranty out the mattress. After almost 3 weeks I again called and now got no one. I decided to call the manufacturer (thank goodness they are local) and see what was going on with my mattress. I spoke to the gentleman that Steve said he was working with and he said that he had not heard of my situation. He said that I had a choice to deal directly with him, or go back to Steve. Of course, I dealt with him, and now have a new mattress (upgraded for free) and it is wonderful. I am writing this so that everyone will know that even though they may have good prices, the way they deal with you after the sale is not worth saving a few dollars. Go somewhere that you know is reliable and wants to make sure that you are happy. Hope this helps all of you. I had to give them rating otherwise I could not post this, so ignore the 1 star they do not deserve it.

0
★☆☆☆☆

I bought a king size mattress set from them less than 5 months ago, and 3 weeks ago I called because the mattress is sagging. I spoke to Steve and he said that he would get in touch with the manufacturer and have it warrantied out. I did not hear from him after 8 days and decided to call to see what was going on. He said that he was still trying to get in touch with the gentleman that does the warranties. I then called again the following week, and he said that he was now working with them and they were going to warranty out the mattress. After almost 3 weeks I again called and now got no one. I decided to call the manufacturer (thank goodness they are local) and see what was going on with my mattress. I spoke to the gentleman that Steve said he was working with and he said that he had not heard of my situation. He said that I had a choice to deal directly with him, or go back to Steve. Of course, I dealt with him, and now have a new mattress (upgraded for free) and it is wonderful. I am writing this so that everyone will know that even though they may have good prices, the way they deal with you after the sale is not worth saving a few dollars. Go somewhere that you know is reliable and wants to make sure that you are happy. Hope this helps all of you. I had to give them rating otherwise I could not post this, so ignore the 1 star they do not deserve it.

Pros: None

Cons: They do not help you out when you have a problem.

 

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