Cache Cleaners

★★★★☆

About Cache Cleaners

Personal Services

Personal Services
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3.5 2
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LOCATION: SUGARLAND, TX. CACHE CLEANERS. This place has the worst service and will lose your favorite clothing. The only reason why I used their services was because they are down the street from my job. NEVER AGAIN!!!! will I use their

3
★★★★★

LOCATION: SUGARLAND, TX. CACHE CLEANERS. This place has the worst service and will lose your favorite clothing. The only reason why I used their services was because they are down the street from my job. NEVER AGAIN!!!! will I use their

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DO NOT TAKE YOUR CLOTHING HERE. THEY WILL RUIN IT. I went to their Missouri City location because it was close to my house. What a mistake. I brought in a spotless top just for a routine cleaning, and it was returned to me in worse condition than when I gave it to them -- they wrinkled and STAINED IT with two conspicuous RED SPOTS (the top is white with black embroidery). The manager initially agreed to re-clean it and to pay for the cost of the shirt if they failed to get the stain out (which they created). Their effort failed; the top still has faded but very visible red spots, which the manager refused to acknowledge and claimed "it was the shirt's fault", and she went back on her word and is not refunding me the cost of my $60 top. I gave them plenty of opportunities to make amends, but they will not even take responsibility for their mistake. Summary: poor quality of dry cleaning, poor customer service. Save yourself unnecessary grief and AVOID ALL CACHE CLEANERS (e.g. Missouri City, Katy, Sugar Land locations). I have had much better experiences with other cleaners.

0
★☆☆☆☆

DO NOT TAKE YOUR CLOTHING HERE. THEY WILL RUIN IT. I went to their Missouri City location because it was close to my house. What a mistake. I brought in a spotless top just for a routine cleaning, and it was returned to me in worse condition than when I gave it to them -- they wrinkled and STAINED IT with two conspicuous RED SPOTS (the top is white with black embroidery). The manager initially agreed to re-clean it and to pay for the cost of the shirt if they failed to get the stain out (which they created). Their effort failed; the top still has faded but very visible red spots, which the manager refused to acknowledge and claimed "it was the shirt's fault", and she went back on her word and is not refunding me the cost of my $60 top. I gave them plenty of opportunities to make amends, but they will not even take responsibility for their mistake. Summary: poor quality of dry cleaning, poor customer service. Save yourself unnecessary grief and AVOID ALL CACHE CLEANERS (e.g. Missouri City, Katy, Sugar Land locations). I have had much better experiences with other cleaners.

Pros: none, will never return

Cons: ruined my clothing, poor customer service

 

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