Castle Rock Jewelers

★★★☆☆

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Castle Rock Jewelers made a ring for me & I paid a pretty penny to have the stones custom set.... after only a year the "lifetime" setting that was assured that it would last 50+ years was shot. I brought the ring back in to have a loose

3
★★★★★

Castle Rock Jewelers made a ring for me & I paid a pretty penny to have the stones custom set.... after only a year the "lifetime" setting that was assured that it would last 50+ years was shot. I brought the ring back in to have a loose

.

I took my engagement ring in to be repaired and was unhappy with the work. I let them know that my ring (the setting) did not look like it did when I dropped it off and their explanation was that it was a repaired ring and that it wasn't necessarily going to look like the same ring. If I would have known that when I dropped my ring off there that it wasn't going to look as good, I would not have brought it there. I told them that I did not want to pay for the repair and instead of offering to do a better job, they kept my ring and told me that if I didn't pay them, it was now their ring. They even made us go to the bank and take out cash because they were afraid we would stop payment on our debit card. EXTREMELY UNPROFESSIONAL. Basically, even though I was unhappy with their work they coerced me into paying them anyway. If they want to continue to stay in business, I suggest revisiting the idea of Customer Satisfaction and how that creates return customers-which I am not one of.

1
★☆☆☆☆

I took my engagement ring in to be repaired and was unhappy with the work. I let them know that my ring (the setting) did not look like it did when I dropped it off and their explanation was that it was a repaired ring and that it wasn't necessarily going to look like the same ring. If I would have known that when I dropped my ring off there that it wasn't going to look as good, I would not have brought it there. I told them that I did not want to pay for the repair and instead of offering to do a better job, they kept my ring and told me that if I didn't pay them, it was now their ring. They even made us go to the bank and take out cash because they were afraid we would stop payment on our debit card. EXTREMELY UNPROFESSIONAL. Basically, even though I was unhappy with their work they coerced me into paying them anyway. If they want to continue to stay in business, I suggest revisiting the idea of Customer Satisfaction and how that creates return customers-which I am not one of.

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I do not normally write comments on these sights but after reading the other comments, I wanted to add mine in their defence.
I have had several dealings with Castle rock Jewelers and find them to be very firendly andgo out of their way to accomodate their customers needs. The dogs are a plus and makes the visit very comfortable. The rings that I had created there are beautiful and I get many compliments on them. They remember you when you comew in and make a person feel very special.

4
★★★★☆

I do not normally write comments on these sights but after reading the other comments, I wanted to add mine in their defence.
I have had several dealings with Castle rock Jewelers and find them to be very firendly andgo out of their way to accomodate their customers needs. The dogs are a plus and makes the visit very comfortable. The rings that I had created there are beautiful and I get many compliments on them. They remember you when you comew in and make a person feel very special.

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I've had several things done here but I have NOT been satisfied with their work. Each time I took something in I ended up having to bring it back so that they could repair THEIR mistake!!! The clincher was I took in a beautiful 14k ring that I've had for 33 years and even though the band was thinning by the time I got it back....they had destroyed the shank of my ring. First they made it to big even though I asked for a smaller size...then they added "bumps" to make it smaller. Well, one of the "bumps" was too big and made a sore spot on my finger. So, I asked them to remove them and when I got my ring back, the shank was so thin I'm afraid to wear it because it will break...they have ruined a beautiful, sentimental, expensive ring. Now I will have to spend much more money to have the shank made thicker and it's THEIR mistake but they made me sign off that if I brought the ring in again I would have to pay for anymore work done on it. They are rude and their work is shoddy and very poor!!! Shame on them!!!!

1
★☆☆☆☆

I've had several things done here but I have NOT been satisfied with their work. Each time I took something in I ended up having to bring it back so that they could repair THEIR mistake!!! The clincher was I took in a beautiful 14k ring that I've had for 33 years and even though the band was thinning by the time I got it back....they had destroyed the shank of my ring. First they made it to big even though I asked for a smaller size...then they added "bumps" to make it smaller. Well, one of the "bumps" was too big and made a sore spot on my finger. So, I asked them to remove them and when I got my ring back, the shank was so thin I'm afraid to wear it because it will break...they have ruined a beautiful, sentimental, expensive ring. Now I will have to spend much more money to have the shank made thicker and it's THEIR mistake but they made me sign off that if I brought the ring in again I would have to pay for anymore work done on it. They are rude and their work is shoddy and very poor!!! Shame on them!!!!

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Castle Rock Jewelers made a ring for me & I paid a pretty penny to have the stones custom set.... after only a year the "lifetime" setting that was assured that it would last 50+ years was shot. I brought the ring back in to have a loose stone fixed & they want to charge me $180 to re-tip the prongs... up until I threw a fit & explained that they are the ones that pronged it in the first place. Only after a battle were they willing to stand by their "lifetime"... then it took 10 days longer than the 2 week time frame to get it back. I'm not impressed.... nor will I be back!

1
★☆☆☆☆

Castle Rock Jewelers made a ring for me & I paid a pretty penny to have the stones custom set.... after only a year the "lifetime" setting that was assured that it would last 50+ years was shot. I brought the ring back in to have a loose stone fixed & they want to charge me $180 to re-tip the prongs... up until I threw a fit & explained that they are the ones that pronged it in the first place. Only after a battle were they willing to stand by their "lifetime"... then it took 10 days longer than the 2 week time frame to get it back. I'm not impressed.... nor will I be back!

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They have a great selection and great prices. Their monthly 50% off sales are great deals. Honest, friendly and professional.

4
★★★★☆

They have a great selection and great prices. Their monthly 50% off sales are great deals. Honest, friendly and professional.

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I worked with the owners of Castle Rock to design a the special gift for my wife's 50th birthday. SHE LOVED IT.

At Castle Rock they listen, they are creative and they are VERY reasonable on the price.

A definite recommendation.

5
★★★★★

I worked with the owners of Castle Rock to design a the special gift for my wife's 50th birthday. SHE LOVED IT.

At Castle Rock they listen, they are creative and they are VERY reasonable on the price.

A definite recommendation.

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