Filmzilla

★★★☆☆

About Filmzilla

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  • Entertainers
  • Movie Rental Stores
  • Balloon Artists
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Filmzilla is open noon to midnight every bloomin' day of the year.

You can't say you love movies if you don't have a membership here.

There is no other film rental place in Minneapolis. They have tens of thousands of rentals, and will try to find and buy anything they don't have. Filmzilla specializes in rare, independent and art-house films.

Filmzilla rents movies. They don't rent games, they don't rent DVD machines, they don't buy your used DVD's. They do one thing, and are the best at what they do. They have won City Pages best video store of the year several times, and they clearly deserve it.

Customer service? They do what they can. Overheard by a clerk:

"I don't do customer service. I help people. That requires a little effort on your part."

(As a server working my way through college, I laughed loud and long at that one.)

The clerks are clearly overworked. It is a small indy business. A meager staff is required to keep the place open. It's not an easy job, despite what people think. Filmzilla's help and know-how is something netflix will never provide. At that's from the clerks.

If you want the widest selection of rare or hard to find, independent, foreign, documentary, avant garde, anime, or b-movies, get a free membership and get the best deal in movie prices and selection anywhere. My netflix account is CLOSED. I don't like corporate-monopoly-netflix.

If you want the best, most extensive, inexpensive, coolest movie rental store in the 7 state area, go to FILMZILLA. Memberships are free.

If you want your butt kissed, go back to your plush suburb, hire a therapist or get an escort.

5
★★★★★

Filmzilla is open noon to midnight every bloomin' day of the year.

You can't say you love movies if you don't have a membership here.

There is no other film rental place in Minneapolis. They have tens of thousands of rentals, and will try to find and buy anything they don't have. Filmzilla specializes in rare, independent and art-house films.

Filmzilla rents movies. They don't rent games, they don't rent DVD machines, they don't buy your used DVD's. They do one thing, and are the best at what they do. They have won City Pages best video store of the year several times, and they clearly deserve it.

Customer service? They do what they can. Overheard by a clerk:

"I don't do customer service. I help people. That requires a little effort on your part."

(As a server working my way through college, I laughed loud and long at that one.)

The clerks are clearly overworked. It is a small indy business. A meager staff is required to keep the place open. It's not an easy job, despite what people think. Filmzilla's help and know-how is something netflix will never provide. At that's from the clerks.

If you want the widest selection of rare or hard to find, independent, foreign, documentary, avant garde, anime, or b-movies, get a free membership and get the best deal in movie prices and selection anywhere. My netflix account is CLOSED. I don't like corporate-monopoly-netflix.

If you want the best, most extensive, inexpensive, coolest movie rental store in the 7 state area, go to FILMZILLA. Memberships are free.

If you want your butt kissed, go back to your plush suburb, hire a therapist or get an escort.

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Diggin the scene /prices/movies. wish they were open after bar close.

2
★★★★★

Diggin the scene /prices/movies. wish they were open after bar close.

Pros: you name it - they got it!!!!!!

Cons: not close to me

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I LOVE THIS STORE!

They have the BIGGEST selection in the twin cities and the prices are the best!! I love that I can spend 5 bucks and get 4 great movies!! I love the staff and the owner is hilarious and has the cutest dog I??ve ever seen!!! I hope they never go outta business - like most of the other independent video stores in the area.

2
★★★★★

I LOVE THIS STORE!

They have the BIGGEST selection in the twin cities and the prices are the best!! I love that I can spend 5 bucks and get 4 great movies!! I love the staff and the owner is hilarious and has the cutest dog I??ve ever seen!!! I hope they never go outta business - like most of the other independent video stores in the area.

Pros: movie heaven

Cons: non

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Nicollet Village Video's staff isn't even that bad--most are just kind of bored and listless, providing the sort of flat customer service one expects at a video store. The owner is very gregarious and loves to bs about movies.

But then there's that one guy--you must know the one--the ponce.

He's there all the time, and I've come to feel that his attitude toward customers extends far beyond the boundaries of mere boredom or annoyance, and into the seething fires of absolute hatred. Even the simplest transaction with him is a study in pathological passive aggression, and god forbid you have some kind of issue or ask a question about a movie.

Avoid the ponce and you're golden.

2
★★★★☆

Nicollet Village Video's staff isn't even that bad--most are just kind of bored and listless, providing the sort of flat customer service one expects at a video store. The owner is very gregarious and loves to bs about movies.

But then there's that one guy--you must know the one--the ponce.

He's there all the time, and I've come to feel that his attitude toward customers extends far beyond the boundaries of mere boredom or annoyance, and into the seething fires of absolute hatred. Even the simplest transaction with him is a study in pathological passive aggression, and god forbid you have some kind of issue or ask a question about a movie.

Avoid the ponce and you're golden.

Pros: Good selection

Cons: That one guy--the ponce.

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Surly, unsocialized staff lack rudimentary customer service skills.
Many badly scratched and unplayable DVDs.
Huge cult and foreign film selection.
Reminiscent of Uptowns Discount Video in its heyday during the 90s but lacks it's eccentric charm.

1
★★☆☆☆

Surly, unsocialized staff lack rudimentary customer service skills.
Many badly scratched and unplayable DVDs.
Huge cult and foreign film selection.
Reminiscent of Uptowns Discount Video in its heyday during the 90s but lacks it's eccentric charm.

Pros: Titles you wont find anywhere else; large adult section.

Cons: Impolite staff; iffy quality of media.

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Sure Nicollet Village Video is cheap. And sure they have a large and varied DVD selection.

But there's this one guy, Smitty, who always seems to be working there. And he always seems to be a douchebag. You'll know him when you see him: a balding, overweight lump, slouching behind the counter, just waiting to suck. Sometimes he's loud and obnoxious, a braying jackass who fancies himself an expert on movies. Sometimes, though, he's quiet - so quiet that he can't say things like please, thank you, have a nice day. You know, the usual courtesies adults exchange during a simple business transaction. He also seems to be really, really angry. Maybe he's a serial killer, maybe he's a rapist. Regardless, he's reason enough for you to avoid going to Nicollet Village.

Stick with Netflix.

0
★☆☆☆☆

Sure Nicollet Village Video is cheap. And sure they have a large and varied DVD selection.

But there's this one guy, Smitty, who always seems to be working there. And he always seems to be a douchebag. You'll know him when you see him: a balding, overweight lump, slouching behind the counter, just waiting to suck. Sometimes he's loud and obnoxious, a braying jackass who fancies himself an expert on movies. Sometimes, though, he's quiet - so quiet that he can't say things like please, thank you, have a nice day. You know, the usual courtesies adults exchange during a simple business transaction. He also seems to be really, really angry. Maybe he's a serial killer, maybe he's a rapist. Regardless, he's reason enough for you to avoid going to Nicollet Village.

Stick with Netflix.

Pros: Great selection, great prices

Cons: Rude staff

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I've been going here for years, and I've never gotten a greeting or a thank you.
My partner and I and a couple friends were there over the weekend, and they were kicking everyone out 15 minutes early because their clock was fast (no doubt so they could close early).
They were extremely rude to us, and even more rude to another customer who actually pointed out that the clock was 20 minutes fast (clock said 24:05 when it was really 23:45).
The clerk who rang us up did say thank you when handed the money, but not at any other time.
I really think that if these people don't want to provide decent service, they should close up and go back where they came from. We won't be back, ever.
I'm going to check out Crown Video, and a couple others I found on citysearch, see if they're any better.

0
★☆☆☆☆

I've been going here for years, and I've never gotten a greeting or a thank you.
My partner and I and a couple friends were there over the weekend, and they were kicking everyone out 15 minutes early because their clock was fast (no doubt so they could close early).
They were extremely rude to us, and even more rude to another customer who actually pointed out that the clock was 20 minutes fast (clock said 24:05 when it was really 23:45).
The clerk who rang us up did say thank you when handed the money, but not at any other time.
I really think that if these people don't want to provide decent service, they should close up and go back where they came from. We won't be back, ever.
I'm going to check out Crown Video, and a couple others I found on citysearch, see if they're any better.

Pros: near uptown

Cons: Been mugged on that street, car's been broken into in that lot, bad service, discs never play right, etc

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I just read thru all the previous reviews of Nicollet Video, some going back 5 years and I totally disagree with the cons mentioned. It was my first time there and I was blown away by the awesome selection and number of vids/cds available. It was like a candy store of videos. I found the man who waited on me to be very friendly and helpful. I must admit that the 2 rotties behind the counter did make me step back a bit when I first saw them, but fell in love with them when one put his paws up on the counter and wanted a scratch. I will definitely be back!!!

2
★★★★★

I just read thru all the previous reviews of Nicollet Video, some going back 5 years and I totally disagree with the cons mentioned. It was my first time there and I was blown away by the awesome selection and number of vids/cds available. It was like a candy store of videos. I found the man who waited on me to be very friendly and helpful. I must admit that the 2 rotties behind the counter did make me step back a bit when I first saw them, but fell in love with them when one put his paws up on the counter and wanted a scratch. I will definitely be back!!!

Pros: Huge selection, great prices, friendly rotties and service

Cons: Location

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I've been renting from Nicollet Village for almost 6 years now and have NEVER had a bad experience. The staff may be a little crabby at times, but I'm crabby ALL the time (mostly at people that complain about Nicollet Village) so we all get along very well. I have rented a couple DVD's that did not play in my DVD player, but they replaced them with no hassle because I am not a demanding customer who always thinks I am right. I always find what I am looking for in there. Whether it's Japanese Horror/Torture movies, or "Relations" and the City. As far as the drop box goes.....makes perfect sense to me why they do not allow it's usage during business hours. Because it's a pain in the "rear end" to have to clean those things out every 5 minutes, and it's the lazy american's excuse to not get out of their cars. It is quite possible, as well, that it could be for security purposes. You know, DVD's are expensive, and 16th and Nicollet isn't the best neighborhood around.

Anyways, kudos to you Nicollet Village Video! Keep up the crabby attitude and great selection! Makes me feel more human.

2
★★★★★

I've been renting from Nicollet Village for almost 6 years now and have NEVER had a bad experience. The staff may be a little crabby at times, but I'm crabby ALL the time (mostly at people that complain about Nicollet Village) so we all get along very well. I have rented a couple DVD's that did not play in my DVD player, but they replaced them with no hassle because I am not a demanding customer who always thinks I am right. I always find what I am looking for in there. Whether it's Japanese Horror/Torture movies, or "Relations" and the City. As far as the drop box goes.....makes perfect sense to me why they do not allow it's usage during business hours. Because it's a pain in the "rear end" to have to clean those things out every 5 minutes, and it's the lazy american's excuse to not get out of their cars. It is quite possible, as well, that it could be for security purposes. You know, DVD's are expensive, and 16th and Nicollet isn't the best neighborhood around.

Anyways, kudos to you Nicollet Village Video! Keep up the crabby attitude and great selection! Makes me feel more human.

Pros: Great selection, 4 for 5, great selection, great selection.

Cons: No licorice.

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Village Video is so tempting; it's nearby, indi, and at first glance, the selection and rental prices look fantastic. As other reviewers have already said, though, VV falls short in a big way. Their discs are often in poor condition- scratched or overplayed. Their files on members are disorganized and inaccurate, and the staff live up to their reputation as the worst service in Minneapolis. The fact that they disallow drop box use during daytime hours is inconvenient, and they're notorious for towing their own customers from the lot!
It's sort of shocking that they still have a customer base, but I'm as guilty as all the other Whittier kids who'd rather get a defective rental, ridiculous fees, and horrible service than give our business to Blockbuster.
If you can avoid village video, though, do. Save yourself the frustration, and save the poor, imposed upon staff from your expectations of decent service, a disc that plays correctly, or fair fees.

0
★☆☆☆☆

Village Video is so tempting; it's nearby, indi, and at first glance, the selection and rental prices look fantastic. As other reviewers have already said, though, VV falls short in a big way. Their discs are often in poor condition- scratched or overplayed. Their files on members are disorganized and inaccurate, and the staff live up to their reputation as the worst service in Minneapolis. The fact that they disallow drop box use during daytime hours is inconvenient, and they're notorious for towing their own customers from the lot!
It's sort of shocking that they still have a customer base, but I'm as guilty as all the other Whittier kids who'd rather get a defective rental, ridiculous fees, and horrible service than give our business to Blockbuster.
If you can avoid village video, though, do. Save yourself the frustration, and save the poor, imposed upon staff from your expectations of decent service, a disc that plays correctly, or fair fees.

Pros: right in the neighborhood, 4 for $5 sounds good, surly staff are usually hot

Cons: enthusiastic towing of customers from lot, poor service, deffective DVDs, lots of fees

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Seriously.
Don't believe the morons here. They're just those type of people who believe that every poor schmoe with a counter job has to be their automatic best friend/slave/ass kissing syncophant and that they should be extrememly thankful for the chance. And then when they go into a business and that doesn't happen, they get all upset. Hey, guess what, losers, you aren't the center of the World and no one likes you. Go get real friends.... oh thats right, you're lame, so you can't...

I go there all the time and have yet to have a single problem. They've always answered every question I've had and make great recommendations. Maybe its just me, maybe I'm just not some creepy loser or maybe the secret is that I don't expect the kid with the tattoos behind the counter to fall on his knees and thank me for deeming him worthy enough to receive my $5. Maybe thats the secret... maybe you should realize that no one is paid to be your best friend, so just go there, shop and go home. Freaks!

Have you seen High Fidelity? Thats what this place is like, times 10! As in: Posers need not apply!
This video store has EVERYTHING I have looked for. EVERYTHING. Its awesome, you can't get a better deal anywhere in town or a more knowledgable staff. DVD and VHS, four movies for five dollars for four days. Thats sick! I can rent Disc 1 season 3 of Buffy, Full Metal Jacket, The Enigma of Kasper Hauer AND Battle Royale all at the same time! Awesome! The TV and music sections are amazing, so is the Criterion.
Love the dogs!
Conan rocks!
Best Video Store in town.... hands down!

2
★★★★★

Seriously.
Don't believe the morons here. They're just those type of people who believe that every poor schmoe with a counter job has to be their automatic best friend/slave/ass kissing syncophant and that they should be extrememly thankful for the chance. And then when they go into a business and that doesn't happen, they get all upset. Hey, guess what, losers, you aren't the center of the World and no one likes you. Go get real friends.... oh thats right, you're lame, so you can't...

I go there all the time and have yet to have a single problem. They've always answered every question I've had and make great recommendations. Maybe its just me, maybe I'm just not some creepy loser or maybe the secret is that I don't expect the kid with the tattoos behind the counter to fall on his knees and thank me for deeming him worthy enough to receive my $5. Maybe thats the secret... maybe you should realize that no one is paid to be your best friend, so just go there, shop and go home. Freaks!

Have you seen High Fidelity? Thats what this place is like, times 10! As in: Posers need not apply!
This video store has EVERYTHING I have looked for. EVERYTHING. Its awesome, you can't get a better deal anywhere in town or a more knowledgable staff. DVD and VHS, four movies for five dollars for four days. Thats sick! I can rent Disc 1 season 3 of Buffy, Full Metal Jacket, The Enigma of Kasper Hauer AND Battle Royale all at the same time! Awesome! The TV and music sections are amazing, so is the Criterion.
Love the dogs!
Conan rocks!
Best Video Store in town.... hands down!

Pros: Insane selection, great prices, no fake b.s.

Cons: no candy or soda for sale

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Nicollet Village Video: No Customer service to speak of..
These people are the worst. They won't greet you or even look at you when they speak.
They mumble when they ask for information.
The clerk asked for my phone no. in order to access my account.
Then he retrieves my account and says the credit card no. has expired. I had expected that.
I was ready with a new card. Then he says. 'Your phone no. is correct?' I said, 'What?'
If he accessed my account, why would he ask if the phone no. was correct?
I asked, 'Is there a problem?' This guy would not look at me. No answer.
I have never seen him before. What is your problem?
He just would not speak up about the charges for the video's.
Nor when they are to be returned. Nor a simple "Thank You" for coming.
When I came back to return the video's, I asked the clerk where to place them.
He wouldn't even ask me if I needed help. He was too busy talking to another clerk.
A simple Thank You...is easy..

0
★☆☆☆☆

Nicollet Village Video: No Customer service to speak of..
These people are the worst. They won't greet you or even look at you when they speak.
They mumble when they ask for information.
The clerk asked for my phone no. in order to access my account.
Then he retrieves my account and says the credit card no. has expired. I had expected that.
I was ready with a new card. Then he says. 'Your phone no. is correct?' I said, 'What?'
If he accessed my account, why would he ask if the phone no. was correct?
I asked, 'Is there a problem?' This guy would not look at me. No answer.
I have never seen him before. What is your problem?
He just would not speak up about the charges for the video's.
Nor when they are to be returned. Nor a simple "Thank You" for coming.
When I came back to return the video's, I asked the clerk where to place them.
He wouldn't even ask me if I needed help. He was too busy talking to another clerk.
A simple Thank You...is easy..

Pros: Nearby my home

Cons: Customer service non-existing

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customer service stinks! it's crappy,frustrating and makes you not want to rent there, a lot of movies skip and they don't belive it when it happens on your system and not theirs. they always act like they are doing you a favor by taking your money. those dogs r not well trained. they make the place stink. the guy who helps you with a mouth full of tobacco is just nasty. take that stuff out of your mouth before you talk to customers. they do have a lot of hard to find titles plus a lot of vhs titles, but it does'nt make up for the very very very poor customer service. if you can handle crappy service go ahead and go 4 4 5 can't beat it.

1
★★★☆☆

customer service stinks! it's crappy,frustrating and makes you not want to rent there, a lot of movies skip and they don't belive it when it happens on your system and not theirs. they always act like they are doing you a favor by taking your money. those dogs r not well trained. they make the place stink. the guy who helps you with a mouth full of tobacco is just nasty. take that stuff out of your mouth before you talk to customers. they do have a lot of hard to find titles plus a lot of vhs titles, but it does'nt make up for the very very very poor customer service. if you can handle crappy service go ahead and go 4 4 5 can't beat it.

Pros: titles price

Cons: customer service customer service customer service customer service

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I'm not the type of person that likes my butt kissed in a fake customer servicey way, but trying to get videos from this place ruins my night every time. There are signs plastered everywhere which tell you WHAT NOT TO DO!!!! OVER AND OVER!!! AS IF YOU ARE STUPID AND/OR DOING WHATEVER IT IS JUST TO INFURIATE THEM !!!! The post by Nicollet Village Video pretty much sums up how much they feel about their customers. Nobody's making you work in customer service, you guys. And being a professional dom probably pays better.

0
★☆☆☆☆

I'm not the type of person that likes my butt kissed in a fake customer servicey way, but trying to get videos from this place ruins my night every time. There are signs plastered everywhere which tell you WHAT NOT TO DO!!!! OVER AND OVER!!! AS IF YOU ARE STUPID AND/OR DOING WHATEVER IT IS JUST TO INFURIATE THEM !!!! The post by Nicollet Village Video pretty much sums up how much they feel about their customers. Nobody's making you work in customer service, you guys. And being a professional dom probably pays better.

Pros: It's better than some chain store.

Cons: You will feel like crying when you leave.

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Mr. "Refund!" (deliberate Breaking Away reference), shows up claiming Nausicca and Constantine were both defective and saying that he should get his money back.

I loaded Nausicca into our $30 Sam's Club DVD player and had him direct me to the place that it froze. After a half dozen "ok, it must be the next scene"s, it was clear that the disc worked just fine. when I went to check Constantine (full frame version), he told me he had already gone elsewhere to rent it. So even if it did freeze, we own SEVEN more Full frame versions and SIXTEEN widescreen copies and would have been more than happy to trade it out, if he had just informed us of the problem before stomping off somewhere else.

Of course, it should also be noted that he demanded his money back for movies that "didn't work" and yet he kept them the full four days of the rental period. hmmmm....

ANyway, in the end he got half his money back since only 1 (allegedly) didn't work and still he decided to act like the kind of pouty, narcissitic buttwipe that makes working in retail or customer service such a joy. God Bless America, where the victimized Matyr is King and the customer is NEVER wrong!

2
★★★★★

Mr. "Refund!" (deliberate Breaking Away reference), shows up claiming Nausicca and Constantine were both defective and saying that he should get his money back.

I loaded Nausicca into our $30 Sam's Club DVD player and had him direct me to the place that it froze. After a half dozen "ok, it must be the next scene"s, it was clear that the disc worked just fine. when I went to check Constantine (full frame version), he told me he had already gone elsewhere to rent it. So even if it did freeze, we own SEVEN more Full frame versions and SIXTEEN widescreen copies and would have been more than happy to trade it out, if he had just informed us of the problem before stomping off somewhere else.

Of course, it should also be noted that he demanded his money back for movies that "didn't work" and yet he kept them the full four days of the rental period. hmmmm....

ANyway, in the end he got half his money back since only 1 (allegedly) didn't work and still he decided to act like the kind of pouty, narcissitic buttwipe that makes working in retail or customer service such a joy. God Bless America, where the victimized Matyr is King and the customer is NEVER wrong!

Pros: Free Parking, 70, 000 titles

Cons: No free food

.

I rented a couple DVDs and both of them were damaged, i.e. my DVD player skipped and I could not watch them in peace. When I brought them back to ask for a refund, I got an argument, and an explanation of how my DVD player sucked. That was my first rental with a new membership. Never again!
I rented an identical DVD from another store, and it played perfectly, so I doubt it was my DVD player.

1
★★☆☆☆

I rented a couple DVDs and both of them were damaged, i.e. my DVD player skipped and I could not watch them in peace. When I brought them back to ask for a refund, I got an argument, and an explanation of how my DVD player sucked. That was my first rental with a new membership. Never again!
I rented an identical DVD from another store, and it played perfectly, so I doubt it was my DVD player.

Pros: Selection, hard-to-find titles

Cons: Customer service, customer service, customer service.

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This is one of the best video store selections I've ever seen. They have tons of new releases, but they're not the ones you find in blockbuster, and they generally only have one or two coppies of any given movie. So don't go here for the latest big budget hollywood movie. Instead, find pretty much any kung fu movie released in the US, find tons and tons of independent films, find something new, find something you wouldn't have otherwise seen. Oh yeah, and it's hard to beat their 4 movies for $5 on non-new-releases.

2
★★★★★

This is one of the best video store selections I've ever seen. They have tons of new releases, but they're not the ones you find in blockbuster, and they generally only have one or two coppies of any given movie. So don't go here for the latest big budget hollywood movie. Instead, find pretty much any kung fu movie released in the US, find tons and tons of independent films, find something new, find something you wouldn't have otherwise seen. Oh yeah, and it's hard to beat their 4 movies for $5 on non-new-releases.

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New releases are ALWAYS out, NO DVD'S!!!! Be careful when you return videos. TWICE I've been hounded for weeks to return videos I RETURNED ON TIME!!!!!!!

1
★★☆☆☆

New releases are ALWAYS out, NO DVD'S!!!! Be careful when you return videos. TWICE I've been hounded for weeks to return videos I RETURNED ON TIME!!!!!!!

Cons: NO DVD!!!!!!!!

 

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