Metropolitan Business Products

★★★★☆
Service and Supply Specialist
  • 12 W 32nd St

    New York, NY 10001

    Cross street: On 32nd St Between 6th Ave and 5th Ave

    Map & Directions
  • 212-239-8585

Communications & Utilities

Communications & Utilities
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These guys are old school when it comes to commitment. They know copiers, printers, fax machines inside and out. Highly recommend to businesses that are looking to make a jump.

2
★★★★★

These guys are old school when it comes to commitment. They know copiers, printers, fax machines inside and out. Highly recommend to businesses that are looking to make a jump.

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Customer fails to mention servicing and supply materials had been provided for over 5 years without one complaint. it was only in the 6th year that they objected to scheduled maintenance that has always been provided. We believe this might be due to cutbacks they were experiencing. I ask you would you stay with a vendor that long if you had any suspicions? Also note Metropolitan Business Products has been successfully servicing the NYC area for over 35 years.

2
★★★★★

Customer fails to mention servicing and supply materials had been provided for over 5 years without one complaint. it was only in the 6th year that they objected to scheduled maintenance that has always been provided. We believe this might be due to cutbacks they were experiencing. I ask you would you stay with a vendor that long if you had any suspicions? Also note Metropolitan Business Products has been successfully servicing the NYC area for over 35 years.

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wants to report we found Metropolitan Business Products to be very prompt, knowledgeable and efficient with regard to the repair of our copier and laser printer service as well. Highly recommended.

2
★★★★★

wants to report we found Metropolitan Business Products to be very prompt, knowledgeable and efficient with regard to the repair of our copier and laser printer service as well. Highly recommended.

Pros: prompt, knowledegable, efficient

Cons: none

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Our office has been suspicious of this company from the start of our equipment leases, but it was only in the past 6 months that their repairmen began performing unauthorized maintenance that wasn't listed under our contract and sending us pretty substantial invoices. It took two calls and several follow-ups with their office to get it in their heads that we did not want anything done that hadn't been approved by our IT manager first. Additionally, I decided to give them a chance and ordered several printing supplies through them -- asked for a specific brand, and was sent a generic. I was never told on the phone that I was going to be substituted a generic product, regardless of whether or not it was compatible. We're just altogether sick of their behavior and they will certainly be losing us as a client.

0
★☆☆☆☆

Our office has been suspicious of this company from the start of our equipment leases, but it was only in the past 6 months that their repairmen began performing unauthorized maintenance that wasn't listed under our contract and sending us pretty substantial invoices. It took two calls and several follow-ups with their office to get it in their heads that we did not want anything done that hadn't been approved by our IT manager first. Additionally, I decided to give them a chance and ordered several printing supplies through them -- asked for a specific brand, and was sent a generic. I was never told on the phone that I was going to be substituted a generic product, regardless of whether or not it was compatible. We're just altogether sick of their behavior and they will certainly be losing us as a client.

Cons: Sketchy repairmen, unauthorized repairs & charges!

 

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