Allen's Moves Are Us

★☆☆☆☆

About Allen's Moves Are Us

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Moves Are Us was the destination of my one-way trip from St. Louis. I left the handtruck at the St. Louis Budget, who gave me a written receipt to show Moves Are Us when I dropped off the truck. Although I arrived during business hours, no one was in the office, just a note on the door saying he would be "back in a few minutes". I called the office number, explained the dolly situation, and left all paperwork and keys in the afterhours box. I get a call a few hours later from the owner saying that, because he was unable to contact the St. Louis store, he was going to have my debit card charged an additional $75 for a "missing" dolly in order to close out the ticket.

Because he flatly refused to hold off closing the ticket or to bring Budget Customer Service on the line to handle this without overcharging my debit card, I told him I would contact them myself and call him back. Budget Customer Service explained that he could in fact apply a "pending close" to close the ticket out for him while not charging my debit card until the situation was resolved. When I called back to explain this, he simply did not answer the phone. I learned later that, while I was on the phone with Customer Service, he went ahead and overcharged my debit card!

I am still working to get a credit applied for this fraudulent charge. This is completely unacceptable customer service. If you need a Budget truck, absolutely do not give this man your business.

1
★☆☆☆☆

Moves Are Us was the destination of my one-way trip from St. Louis. I left the handtruck at the St. Louis Budget, who gave me a written receipt to show Moves Are Us when I dropped off the truck. Although I arrived during business hours, no one was in the office, just a note on the door saying he would be "back in a few minutes". I called the office number, explained the dolly situation, and left all paperwork and keys in the afterhours box. I get a call a few hours later from the owner saying that, because he was unable to contact the St. Louis store, he was going to have my debit card charged an additional $75 for a "missing" dolly in order to close out the ticket.

Because he flatly refused to hold off closing the ticket or to bring Budget Customer Service on the line to handle this without overcharging my debit card, I told him I would contact them myself and call him back. Budget Customer Service explained that he could in fact apply a "pending close" to close the ticket out for him while not charging my debit card until the situation was resolved. When I called back to explain this, he simply did not answer the phone. I learned later that, while I was on the phone with Customer Service, he went ahead and overcharged my debit card!

I am still working to get a credit applied for this fraudulent charge. This is completely unacceptable customer service. If you need a Budget truck, absolutely do not give this man your business.

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