Superior Same Day Heating

★★★☆☆

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This is a very questionable company. I have a fisher paykel that broke down twice and i was dumb enough to call them and pay for them to work on it TWICE. It is now broken again and they are ignoring me, putting me on hold, disconnecting

3
★★★★★

This is a very questionable company. I have a fisher paykel that broke down twice and i was dumb enough to call them and pay for them to work on it TWICE. It is now broken again and they are ignoring me, putting me on hold, disconnecting

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I called for a same day appointment and was able to recieve one that same day from 10-1pm. The technician arrived on time and was very Knowledgeable about my fisher&Paykel dishwasher and was able to get it running with a fair price. I will

3
★★★★★

I called for a same day appointment and was able to recieve one that same day from 10-1pm. The technician arrived on time and was very Knowledgeable about my fisher&Paykel dishwasher and was able to get it running with a fair price. I will

.

I called to make an appointment several days in advance to have someone repair my air conditioner. I called them back 24 hours before the appoint to confirm the time, and they said I was all set to have someone come by between 12-2. I waited all afternoon and they NEVER CAME. They didn't bother to call to say if they were running late or if it it was cancelled. I called no less than 3 times and got their voicemail each time. No one ever called me back. I was livid at the shabby, UNPROFESSIONAL treatment. Do yourself a favor and stay away from the these losers!

0
★☆☆☆☆

I called to make an appointment several days in advance to have someone repair my air conditioner. I called them back 24 hours before the appoint to confirm the time, and they said I was all set to have someone come by between 12-2. I waited all afternoon and they NEVER CAME. They didn't bother to call to say if they were running late or if it it was cancelled. I called no less than 3 times and got their voicemail each time. No one ever called me back. I was livid at the shabby, UNPROFESSIONAL treatment. Do yourself a favor and stay away from the these losers!

Pros: NONE

Cons: They didn't bother to show up!!!!!!!!!!!!!!

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I called another company because I have a Fisher/Paykel dishwasher. I made 3 appointments with them.
They never showed up. They give me all kind of stories. I called Fisher/paykel and they gave me Superior Same Day. When I called Superior I spoke to Sherry. Sherry helped me right away by asking me if my dishwasher was under warranty. I told her I don't think so. She asked me if I can get the modle and serial number, she even told me where to find it. When she checked my modle and serial number my dishwasher was under warranty. She sent me a Technician by the name of Randy. Randy sloved the problem right away. The other company was charging me $ 95.00 service charge plus parts and labor.
Superior Same Day is really GREAT. I will always recommed them. Keep up the good work Superior.
New York, NY

2
★★★★★

I called another company because I have a Fisher/Paykel dishwasher. I made 3 appointments with them.
They never showed up. They give me all kind of stories. I called Fisher/paykel and they gave me Superior Same Day. When I called Superior I spoke to Sherry. Sherry helped me right away by asking me if my dishwasher was under warranty. I told her I don't think so. She asked me if I can get the modle and serial number, she even told me where to find it. When she checked my modle and serial number my dishwasher was under warranty. She sent me a Technician by the name of Randy. Randy sloved the problem right away. The other company was charging me $ 95.00 service charge plus parts and labor.
Superior Same Day is really GREAT. I will always recommed them. Keep up the good work Superior.
New York, NY

.

I don't usually go out of my way to write reviews, but my experience with this company has made me so livid that I have to share it so that others don't waste their time. I called Superior Same Day and arranged for them to come to my apartment in a week - plenty of time for them to plan their appointments. They told me the technician would arrive between 12 - 2:00. I called at some point between those times to check in, and the woman on the phone said the guy would be there before 2:00. So 2:00 rolls around and the guy never comes. And I made sure to have my cell phone with me at all times so they couldn't use the excuse they had used with the other people that wrote reviews. At 2:05, I call them asking where he is. After doing some checking, they tell me that the guy was running late and can he come at 5:00 instead!! I was so mad, I told the woman I had already taken time off work for no good reason and now I'm supposed to wait even more???? No way. They've just lost a customer and I hope that no one else uses them because they really will waste your time.

0
★☆☆☆☆

I don't usually go out of my way to write reviews, but my experience with this company has made me so livid that I have to share it so that others don't waste their time. I called Superior Same Day and arranged for them to come to my apartment in a week - plenty of time for them to plan their appointments. They told me the technician would arrive between 12 - 2:00. I called at some point between those times to check in, and the woman on the phone said the guy would be there before 2:00. So 2:00 rolls around and the guy never comes. And I made sure to have my cell phone with me at all times so they couldn't use the excuse they had used with the other people that wrote reviews. At 2:05, I call them asking where he is. After doing some checking, they tell me that the guy was running late and can he come at 5:00 instead!! I was so mad, I told the woman I had already taken time off work for no good reason and now I'm supposed to wait even more???? No way. They've just lost a customer and I hope that no one else uses them because they really will waste your time.

Pros: NONE

Cons: Unreliable - never showed up

.

I read the negative comments I must say I have been a Customer of Superior Same Day Appliance for over 6 Years. They are very Professional People. I believe the negative comments is being placed here by Millwood's Appliances because they are the competitors in business. My super told me that Millwood's is the worst Service he has ever come across. I honestly think that Superior is the Best service I ever came across.

2
★★★★★

I read the negative comments I must say I have been a Customer of Superior Same Day Appliance for over 6 Years. They are very Professional People. I believe the negative comments is being placed here by Millwood's Appliances because they are the competitors in business. My super told me that Millwood's is the worst Service he has ever come across. I honestly think that Superior is the Best service I ever came across.

Pros: They are nice people that do what they say... When they say that they will be there they are there. There technicians are very knowledgeable.

Cons: I don't know of any...

.

Horrible customer service and certainly not same day service. Could not even be bothered to call me back after I called twice and was told twice my calls would be returned. Call Millwood instead.

0
★☆☆☆☆

Horrible customer service and certainly not same day service. Could not even be bothered to call me back after I called twice and was told twice my calls would be returned. Call Millwood instead.

Pros: None that I know of

Cons: Horrible customer service and not same day

.

After waiting 2 hours, and calling twice, the technician finally called. He said he actually had come to the apartment, but couldn't find a parking place, so he went to another job. Without calling me. Ridiculous. Find another place. This was a horrible experience, and not even a creative excuse!

1
★★☆☆☆

After waiting 2 hours, and calling twice, the technician finally called. He said he actually had come to the apartment, but couldn't find a parking place, so he went to another job. Without calling me. Ridiculous. Find another place. This was a horrible experience, and not even a creative excuse!

Cons: Didn't show up. Lied about service.

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I am very Satisfied with my service , they came on time and repaired my Bosch dryer the same day also they are Not local they service the city and my house in scarsdale . You can reach them at 1(718)-294-2200

1
★★★☆☆

I am very Satisfied with my service , they came on time and repaired my Bosch dryer the same day also they are Not local they service the city and my house in scarsdale . You can reach them at 1(718)-294-2200

Pros: On time and knowledgable

Cons: None

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Superior provided next day, not same day, appointment, the usual 9-12 slot. You've been through it before, you stay home from work to get your dishwasher fixed, and then you try to make productive use of your time until the guy shows. I live in an NYC doorman building, and nary a peep from the doorman between 9 and 12 caused me to call Superior, whereupon I was told that the serviceman had "left messages" and because I had not picked up the phone, he did not materialize. Well in fact, I spent quite a bit of time on the phone between 9 and 12, but never was I told that the 9-12 appointment was provisional and contingent on the guy making contact with me before showing up. All he had to do was double-park for 20 seconds and talk to my doorman. Instead, he used the fact I didn't pick up his call as a means of discharging his responsibility for showing up at the appointed time. And then Superior didn't send another guy out, but instead had their guy call ... AGAIN ... and tell me at 2:30 p.m. that he was going to be an additional hour. Thanks, but no thanks. Most Manhattanites don't have this much time to waste to have their appliances fixed, hence the obvious appeal of "same-day" service. Stay away from Superior, and call Millwood instead: (212) 229-9015. They came right away.

1
★★★☆☆

Superior provided next day, not same day, appointment, the usual 9-12 slot. You've been through it before, you stay home from work to get your dishwasher fixed, and then you try to make productive use of your time until the guy shows. I live in an NYC doorman building, and nary a peep from the doorman between 9 and 12 caused me to call Superior, whereupon I was told that the serviceman had "left messages" and because I had not picked up the phone, he did not materialize. Well in fact, I spent quite a bit of time on the phone between 9 and 12, but never was I told that the 9-12 appointment was provisional and contingent on the guy making contact with me before showing up. All he had to do was double-park for 20 seconds and talk to my doorman. Instead, he used the fact I didn't pick up his call as a means of discharging his responsibility for showing up at the appointed time. And then Superior didn't send another guy out, but instead had their guy call ... AGAIN ... and tell me at 2:30 p.m. that he was going to be an additional hour. Thanks, but no thanks. Most Manhattanites don't have this much time to waste to have their appliances fixed, hence the obvious appeal of "same-day" service. Stay away from Superior, and call Millwood instead: (212) 229-9015. They came right away.

Cons: Nothing but bad stuff to speak of

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I scheduled an a/c installation appointment (18000 BTU, living room) for a saturday from 11 AM to 2 PM. I called at 11:30 and the salesperson confirmed that "they are on their way". After waiting for another 2.5 hrs, I called again at 1:55 PM, and was told "call us again after 5 minutes" - which I did - and it went direct to voicemail after that. Needless to say, nobody turned up. Completely unprofessional - the least they could've told me no one was coming and I could have called someone else instead of suffering in the heat.

0
★☆☆☆☆

I scheduled an a/c installation appointment (18000 BTU, living room) for a saturday from 11 AM to 2 PM. I called at 11:30 and the salesperson confirmed that "they are on their way". After waiting for another 2.5 hrs, I called again at 1:55 PM, and was told "call us again after 5 minutes" - which I did - and it went direct to voicemail after that. Needless to say, nobody turned up. Completely unprofessional - the least they could've told me no one was coming and I could have called someone else instead of suffering in the heat.

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Factory-trained technicians repair and install washing machines, dryers, dishwashers, garbage disposals, water heaters, ovens, refrigerators, air conditioners and heaters.

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