Umass Five College Federal Cu

★★☆☆☆
  • 200 Westgate Center Dr

    Hadley, MA 01035

    Map & Directions
  • 413-256-5500

About Umass Five College Federal Cu

Categories
Hours
Mon-Fri 8am-5pm, Sat 9am-12pm

Finance

Finance
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Freedom Credit Union

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1.6 5
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I've been with the bank for several years, mainly because of the nice interest rate I get for my checking account.

However, I will be leaving the bank shortly. I've had several awful experiences with customer service, and the latest one has broken the camel's back. Customer service does not respond to emails or online question forms. I recently wanted to up the amount I automatically pay to my loan with them each month. The lady at the bank yelled at the teller who deferred the question to her, then she yelled at me, telling me no I couldn't up the payments. It was really weird and embarrassing. So I left, without getting my question answered. I'll go talk to my loan officer directly about it, who is actually a very nice person.

And of course, I complained to customer service but never got a response.

I like banking locally, but I'll take my business to Florence or Berkshire. I don't recommend this bank at all. Though there are good people that work there, you sometimes have to deal with real a-holes and incompetence.

1
★☆☆☆☆

I've been with the bank for several years, mainly because of the nice interest rate I get for my checking account.

However, I will be leaving the bank shortly. I've had several awful experiences with customer service, and the latest one has broken the camel's back. Customer service does not respond to emails or online question forms. I recently wanted to up the amount I automatically pay to my loan with them each month. The lady at the bank yelled at the teller who deferred the question to her, then she yelled at me, telling me no I couldn't up the payments. It was really weird and embarrassing. So I left, without getting my question answered. I'll go talk to my loan officer directly about it, who is actually a very nice person.

And of course, I complained to customer service but never got a response.

I like banking locally, but I'll take my business to Florence or Berkshire. I don't recommend this bank at all. Though there are good people that work there, you sometimes have to deal with real a-holes and incompetence.

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Strongly discourage patronizing this institution. Their staff is very friendly but also surprisingly inept. I sat for nearly 2 hrs. doing a mortgage application for new construction only to be told later by a supervisor that the staff member shouldn't have taken it because the bank stopped writing those loans. I was persuaded to switch my account to an interest-bearing scheme only to learn a few hours later that my original accounts were now void and empty of funds, even though txfs to pay bills were in effect ("sorry, he's new and forgot"). Every time I've related such a story at work, I am regaled with other big and small nightmare stories from 5 College coworkers. You can take your changes or take your business to Florence Savings Bank or People's where training and expertise can be counted upon.

1
★☆☆☆☆

Strongly discourage patronizing this institution. Their staff is very friendly but also surprisingly inept. I sat for nearly 2 hrs. doing a mortgage application for new construction only to be told later by a supervisor that the staff member shouldn't have taken it because the bank stopped writing those loans. I was persuaded to switch my account to an interest-bearing scheme only to learn a few hours later that my original accounts were now void and empty of funds, even though txfs to pay bills were in effect ("sorry, he's new and forgot"). Every time I've related such a story at work, I am regaled with other big and small nightmare stories from 5 College coworkers. You can take your changes or take your business to Florence Savings Bank or People's where training and expertise can be counted upon.

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1 out of 1 people found this review helpful.

.

I would say do not go to this bank because you will receive horrible customer service and be subjected to questionable financial practices. Aside from the fact that that customer service will refuse to respond to email or phone-calls and will only help you in person, the bank is poorly ran.
I don't know how many times despite having more than enough money the bank just randomly decided to block a purchase and then have the audacity to FREEZE my card without even a phone-call, in addition the bank has regularly despite promising high interest decided that it has made a "mistake" and deducted interest payments to all high-yield checking accounts!
So my advice is don't go here.

1
★☆☆☆☆

I would say do not go to this bank because you will receive horrible customer service and be subjected to questionable financial practices. Aside from the fact that that customer service will refuse to respond to email or phone-calls and will only help you in person, the bank is poorly ran.
I don't know how many times despite having more than enough money the bank just randomly decided to block a purchase and then have the audacity to FREEZE my card without even a phone-call, in addition the bank has regularly despite promising high interest decided that it has made a "mistake" and deducted interest payments to all high-yield checking accounts!
So my advice is don't go here.

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1 out of 1 people found this review helpful.

.

I have been a member of several banks and credit unions, the consensus is that credit unions offer better customer service, with this union it's not true.
My debit card was missing, so I immediately sent a secured message using the online banking center to cancel the card. They refused to cancel it unless I called a 1-800 number. So the following day I entered my banking branch and they too refused to cancel it. I did not have a cell-phone service because I couldn't pay the bill. Fortunately the cell phone company actually understood my concerns and extended my bill date. This should have not happened and in that 2 days my card could have been compromised. How inept can a credit union be? Refusing to cancel a card.
And if this isn't bad enough, they do not allow you to cancel your card in person, but to order a new one you have to do at the branch. Horrible customer service, the loan rates aren't great and the tellers are snobby. Not only that, they allow access to your transactions and banking information to a third party company, some corporation in Texas. Their reason, "account security" lol

. Other local credit unions, freedom, pncu offer better rates and much better service. Even banknorth! If want a better experience, go somewhere else.

1
★☆☆☆☆

I have been a member of several banks and credit unions, the consensus is that credit unions offer better customer service, with this union it's not true.
My debit card was missing, so I immediately sent a secured message using the online banking center to cancel the card. They refused to cancel it unless I called a 1-800 number. So the following day I entered my banking branch and they too refused to cancel it. I did not have a cell-phone service because I couldn't pay the bill. Fortunately the cell phone company actually understood my concerns and extended my bill date. This should have not happened and in that 2 days my card could have been compromised. How inept can a credit union be? Refusing to cancel a card.
And if this isn't bad enough, they do not allow you to cancel your card in person, but to order a new one you have to do at the branch. Horrible customer service, the loan rates aren't great and the tellers are snobby. Not only that, they allow access to your transactions and banking information to a third party company, some corporation in Texas. Their reason, "account security" lol

. Other local credit unions, freedom, pncu offer better rates and much better service. Even banknorth! If want a better experience, go somewhere else.

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1 out of 1 people found this review helpful.

.

Whether you are looking to open a xmas club, car loan, mortgage, etc... The Five College Credit Union is there to help you get the best rates around and answere any questions you might have. Pleasure to deal with.

4
★★★★☆

Whether you are looking to open a xmas club, car loan, mortgage, etc... The Five College Credit Union is there to help you get the best rates around and answere any questions you might have. Pleasure to deal with.

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0 out of 1 people found this review helpful.

 

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