VCA West Shore Animal Hospital

★★★★☆
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  • 719 Limekiln Rd

    New Cumberland, PA 17070

    Map & Directions
  • 717-216-0458

About VCA West Shore Animal Hospital

Categories
  • Veterinarians
  • Emergency Medical Services
  • Pet Grooming
  • Kennels
Details
  • Flea Treatment
  • Microchip Implants
  • Neutering
  • Spaying
Hours
M-F 7:30am-7:30pm, Sa 7:30am-2pm, Su Closed
Associations
  • American Animal Hospital Association (AAHA)
Keywords
  • vet
  • veterinarian
  • animal hospital
  • animal clinic
  • VCA
  • veterinary hospital
  • VCA Hospitals
  • vets in
  • vet hospital
  • pet clinic
  • vet in
  • pet hospital
  • vet clinic
Services
  • Advanced Care Services
  • Allergy & Itchy Skin Relief
  • Diabetes Treatment (Canine & Feline)
  • Diagnostics
  • Diet & Nutrition
  • Disease Treatment
  • Flea & Tick Control
  • General Care
  • Heartworm Disease Treatment (Canine & Feline)
  • Internal medicine
  • Medications/Prescriptions
  • Parasite Control
  • Pet Wellness Exams
  • Physical Examinations
  • Preventive Care
  • Primary Care
  • Puppy & Kitten Wellness
  • Senior Pet Wellness
  • Spay & Neuter
  • Vaccines & Vaccinations
  • Weight Loss Programs
Bios - VCA West Shore Animal Hospital
    3.75 12
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    .

    I recently switched to VCA West Shore Animal Hospital from another veterinarian office and couldn't be happier! The entire experience here has been pleasent and everyone in the office treats our Kitty as if she was family. I feel that they care about what they do and about our Kitty. Professional, courteous, caring, throrough, and just plain great at what they do!

    5
    ★★★★★

    I recently switched to VCA West Shore Animal Hospital from another veterinarian office and couldn't be happier! The entire experience here has been pleasent and everyone in the office treats our Kitty as if she was family. I feel that they care about what they do and about our Kitty. Professional, courteous, caring, throrough, and just plain great at what they do!

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    .

    We removed our pets from this practice back in 2005. Our little sheltie, Lady, had developed symptoms of Lyme Disease and we had brought her in for appointments for over a year because of these symptoms. We saw intern after intern, before finally, someone thought to test for Lyme. By then, it was too late, and Lady lived out her final two years in much arthritic pain.

    On June 18, 2012, we returned our only surviving sheltie, Lucky, to this practice because of the substandard care he received elsewhere. West Shore Animal Hospital discovered that Lucky had extensive liver damage, and two days later, he had to be euthanized .
    Mostly, the staff and veterinarians at West Shore were sympathetic and helpful, although Dr. Richards seemed to have a hard time figuring out that Lucky was a male, not a female. I don't think keeping a very sick dog alone in a cage all night, to lie in his vomit and urine, did much good for Lucky though.

    When we finally euthanized Lucky, it was near the end of business hours. Dr. Davis was very kind, although the initial attempt was botched, producing some unnecessary pain for Lucky. I also got a sense that we had to be out of the office on time as they were closing. Then, on the way out, we were insulted by another client.

    The cost for average care was rather high in my opinion. We our experiences with veterinary care in Central Pennsylvania, I don't think I am going to own another pet again.

    2
    ★★☆☆☆

    We removed our pets from this practice back in 2005. Our little sheltie, Lady, had developed symptoms of Lyme Disease and we had brought her in for appointments for over a year because of these symptoms. We saw intern after intern, before finally, someone thought to test for Lyme. By then, it was too late, and Lady lived out her final two years in much arthritic pain.

    On June 18, 2012, we returned our only surviving sheltie, Lucky, to this practice because of the substandard care he received elsewhere. West Shore Animal Hospital discovered that Lucky had extensive liver damage, and two days later, he had to be euthanized .
    Mostly, the staff and veterinarians at West Shore were sympathetic and helpful, although Dr. Richards seemed to have a hard time figuring out that Lucky was a male, not a female. I don't think keeping a very sick dog alone in a cage all night, to lie in his vomit and urine, did much good for Lucky though.

    When we finally euthanized Lucky, it was near the end of business hours. Dr. Davis was very kind, although the initial attempt was botched, producing some unnecessary pain for Lucky. I also got a sense that we had to be out of the office on time as they were closing. Then, on the way out, we were insulted by another client.

    The cost for average care was rather high in my opinion. We our experiences with veterinary care in Central Pennsylvania, I don't think I am going to own another pet again.

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    .

    My first time there with a new puppy and they could not have been more compassionate and helpful. Lots of treats for my puppy and good advice.\nThe Vet spent lots of time with my wife and myself and explained some training tricks and helpful at home care techniques. \nThey have plans and discount opportunities with lots of free samples, but most important they got down on the floor with our dog and loved him. Good people and professional. Dr. Buchanan was wonderful.

    2
    ★★★★★

    My first time there with a new puppy and they could not have been more compassionate and helpful. Lots of treats for my puppy and good advice.\nThe Vet spent lots of time with my wife and myself and explained some training tricks and helpful at home care techniques. \nThey have plans and discount opportunities with lots of free samples, but most important they got down on the floor with our dog and loved him. Good people and professional. Dr. Buchanan was wonderful.

    .

    Dr. Davis and the staff at VCA West Shore are outstanding! They make pet parents feel important and treat the animals like their own. They are great with my 3 cats who are less than thrilled to take a car ride to go get shots. I wouldn't take them anywhere else!

    2
    ★★★★★

    Dr. Davis and the staff at VCA West Shore are outstanding! They make pet parents feel important and treat the animals like their own. They are great with my 3 cats who are less than thrilled to take a car ride to go get shots. I wouldn't take them anywhere else!

    .

    My cat Winnie gets very good care from the staff at VCA. I can always get her there when she needs extra TLC :o) due to their convenient hours. VCA is keeping Winnie as healthy as she can be! Dr. Richards is very caring when it comes to Winnie's health!

    2
    ★★★★★

    My cat Winnie gets very good care from the staff at VCA. I can always get her there when she needs extra TLC :o) due to their convenient hours. VCA is keeping Winnie as healthy as she can be! Dr. Richards is very caring when it comes to Winnie's health!

    .

    My cat Winnie gets very good care from the staff at VCA. I can always get her there when she needs extra TLC :o) due to their convenient hours. VCA is keeping Winnie as healthy as she can be!

    5
    ★★★★★

    My cat Winnie gets very good care from the staff at VCA. I can always get her there when she needs extra TLC :o) due to their convenient hours. VCA is keeping Winnie as healthy as she can be!

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    .

    I agree that this practice has seriously suffered after being bought out by VCA. The vets have always been good and I don't believe that has changed. But, the attempts to do very costly tests which are in no way indicated is alarming. During a preop visit, I was told (after the fact) that they had drawn blood for a battery of tests- 90% unnecessary, costing hundreds of dollars. This was for a common procedure on a young healthy dog. I insisted they not submit the lab work and went to another vet for a second opinion (a large well respected practice). The same surgery was less than half the cost of VCA's price, and they didn't require hundreds of dollars of labwork, just the normal preop labs. I decided to do some investigating, and found out VCA's prices were nearly twice the cost of other clinics in central pa, across the board. I didn't find a single practice with prices anywhere near VCA's. The care is good, but they aren't the only competent and caring practice in town. I feel especially sorry for elderly pet owners who may not understand they are being charged excessively. It is too bad because I liked the staff and the office is right down the street from me. On principal alone I can't pay those prices, especially when tests are ordered without the pet owner's permission.

    1
    ★☆☆☆☆

    I agree that this practice has seriously suffered after being bought out by VCA. The vets have always been good and I don't believe that has changed. But, the attempts to do very costly tests which are in no way indicated is alarming. During a preop visit, I was told (after the fact) that they had drawn blood for a battery of tests- 90% unnecessary, costing hundreds of dollars. This was for a common procedure on a young healthy dog. I insisted they not submit the lab work and went to another vet for a second opinion (a large well respected practice). The same surgery was less than half the cost of VCA's price, and they didn't require hundreds of dollars of labwork, just the normal preop labs. I decided to do some investigating, and found out VCA's prices were nearly twice the cost of other clinics in central pa, across the board. I didn't find a single practice with prices anywhere near VCA's. The care is good, but they aren't the only competent and caring practice in town. I feel especially sorry for elderly pet owners who may not understand they are being charged excessively. It is too bad because I liked the staff and the office is right down the street from me. On principal alone I can't pay those prices, especially when tests are ordered without the pet owner's permission.

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    .

    I recently brought my newest puppy to VCA West Shore for her shots and other puppy stuff. We have been in 3 times so far and she is going to be spayed in a few more months. I have tried a couple other area vets, but recently moved to New Cumberland and decided to try VCA because they are close to my house. At my first visit I was amazed at how knowledgeable the doctor??s and staff are. They covered every question I had about my puppy and even called me a few days after each visit to make sure she was doing well after getting her shots. Every time I??ve been in they??ve really taken their time to make sure that I understand everything I need to do for my baby.
    I think their prices are on par with other hospitals I??ve been to and they are worth every penny because they actually like animals and know what they are talking about! (not so with the other area vets I??ve been to). I agree with others that if you want a budget clinic that will only do and recommend the minimum go elsewhere. If you want a real hospital that actually cares about animals and will always give you the best recommendation, go to VCA West Shore!

    5
    ★★★★★

    I recently brought my newest puppy to VCA West Shore for her shots and other puppy stuff. We have been in 3 times so far and she is going to be spayed in a few more months. I have tried a couple other area vets, but recently moved to New Cumberland and decided to try VCA because they are close to my house. At my first visit I was amazed at how knowledgeable the doctor??s and staff are. They covered every question I had about my puppy and even called me a few days after each visit to make sure she was doing well after getting her shots. Every time I??ve been in they??ve really taken their time to make sure that I understand everything I need to do for my baby.
    I think their prices are on par with other hospitals I??ve been to and they are worth every penny because they actually like animals and know what they are talking about! (not so with the other area vets I??ve been to). I agree with others that if you want a budget clinic that will only do and recommend the minimum go elsewhere. If you want a real hospital that actually cares about animals and will always give you the best recommendation, go to VCA West Shore!

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    .

    VCA West Shore in New Cumberland is the best Animal Hospital I've ever taken my pets too. They always get us in right away when my pets have a problem, even if we call late in the day. I have learned the hard way that you get what you pay for when going to the vet. I've seen most of the doctors at VCA and they are all wonderful and the staff is always so nice. They always recommend the best options for my pets. I recommend VCA to everyone, they are wonderful!

    2
    ★★★★★

    VCA West Shore in New Cumberland is the best Animal Hospital I've ever taken my pets too. They always get us in right away when my pets have a problem, even if we call late in the day. I have learned the hard way that you get what you pay for when going to the vet. I've seen most of the doctors at VCA and they are all wonderful and the staff is always so nice. They always recommend the best options for my pets. I recommend VCA to everyone, they are wonderful!

    Pros: Caring Doctors and Staff, Competitive Price

    .

    I have been a client at VCA West Shore for 6 years now and have only wonderful things to say about them. They only recommend the best things for my pets, they don't ever start with "Plan B". When I have an emergency, they always get my pets in right away. The customer service at VCA is always outstanding. I recommend VCA to everyone!

    5
    ★★★★★

    I have been a client at VCA West Shore for 6 years now and have only wonderful things to say about them. They only recommend the best things for my pets, they don't ever start with "Plan B". When I have an emergency, they always get my pets in right away. The customer service at VCA is always outstanding. I recommend VCA to everyone!

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    .

    I never blame the vet, per se for the death of a cat, so our many, many cats and one dog were treated, sometimes properly diagnosed, sometimes died from mysterious causes but it was still a good place to go and we travelled a ways to use them. I loved the staff AND the vets. Last time we went, April 2009, for a well cat checkup for our 14+ y.o. FIV positive cat, the technician went through a preprinted form of tests for senior cats which would have resulted in a $750 charge for AN ANNUAL CHECKUP! He wasn't sick. Some of the tests were counterindicated for FIV positive cats. I asked about this and she said to ask the vet. Well, the vet "talked us into" about $350 in tests and then a multple tooth extraction procedure, but she didn't catch something we found out two months later: That he had advanced lymphoma. If they hadn't taken all that blood and pretended to be so thorough, I wouldn't expect to find out more at a well cat visit. OH, YEA: He was losing weight steadily that last year, but we didn't get any information in writing so it was up to them to notice. We got the records for the new vet who noted it immediately. They might not have saved him, but we got horrible service for way too much money. This IS a business, but that doesn't mean you get to ignore your patient's weight loss and needs.

    1
    ★☆☆☆☆

    I never blame the vet, per se for the death of a cat, so our many, many cats and one dog were treated, sometimes properly diagnosed, sometimes died from mysterious causes but it was still a good place to go and we travelled a ways to use them. I loved the staff AND the vets. Last time we went, April 2009, for a well cat checkup for our 14+ y.o. FIV positive cat, the technician went through a preprinted form of tests for senior cats which would have resulted in a $750 charge for AN ANNUAL CHECKUP! He wasn't sick. Some of the tests were counterindicated for FIV positive cats. I asked about this and she said to ask the vet. Well, the vet "talked us into" about $350 in tests and then a multple tooth extraction procedure, but she didn't catch something we found out two months later: That he had advanced lymphoma. If they hadn't taken all that blood and pretended to be so thorough, I wouldn't expect to find out more at a well cat visit. OH, YEA: He was losing weight steadily that last year, but we didn't get any information in writing so it was up to them to notice. We got the records for the new vet who noted it immediately. They might not have saved him, but we got horrible service for way too much money. This IS a business, but that doesn't mean you get to ignore your patient's weight loss and needs.

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    1 out of 2 people found this review helpful.

    .

    I went there this time because my mom took my dog there 2 weeks ago because that is where she takes her dog and it is close. . But, It is all about the money with VCA West Shore. I had just spent $300 for a vet visit for my dog and was back 2 weeks later and they wanted over $500 more. I explained my situation amoung which are my other dog was injured in a near car accident costing $280, my car just came out of the shop to the tune of $1200 the week before and my cat was in for emergency surgery for $236 the week before that - so I was a little strapped at that moment. But since my animals are very important to me I asked if I could pay that in 2 payments, half now and half in 2 weeks, and she said ""I understand, but we require payment in full at the time of service"". So, in other words, too bad, your dog can die and we don't care because we need to be paid on the spot - not 2 weeks from now???!!! What kind of place would not take into consideration a situation like that and work with you. Only a place that doesn't care about your pet, just about their money. I went there for years before they became VCA. And now I have a difficult situation and they won't work with me on this. Who needs that? I'll continue to go to the great vet I chose after West Shore became VCA - an office where they truly care about all the animals and have a great staff. And I believe if I were in a tight situation they'd be willing to work with me - because they have a heart.

    0
    ★☆☆☆☆

    I went there this time because my mom took my dog there 2 weeks ago because that is where she takes her dog and it is close. . But, It is all about the money with VCA West Shore. I had just spent $300 for a vet visit for my dog and was back 2 weeks later and they wanted over $500 more. I explained my situation amoung which are my other dog was injured in a near car accident costing $280, my car just came out of the shop to the tune of $1200 the week before and my cat was in for emergency surgery for $236 the week before that - so I was a little strapped at that moment. But since my animals are very important to me I asked if I could pay that in 2 payments, half now and half in 2 weeks, and she said ""I understand, but we require payment in full at the time of service"". So, in other words, too bad, your dog can die and we don't care because we need to be paid on the spot - not 2 weeks from now???!!! What kind of place would not take into consideration a situation like that and work with you. Only a place that doesn't care about your pet, just about their money. I went there for years before they became VCA. And now I have a difficult situation and they won't work with me on this. Who needs that? I'll continue to go to the great vet I chose after West Shore became VCA - an office where they truly care about all the animals and have a great staff. And I believe if I were in a tight situation they'd be willing to work with me - because they have a heart.

    Pros: Dr Davis

    Cons: money hungry and uncaring?

    Message from VCA West Shore Animal Hospital

    At VCA, your pet's health is our top priority and excellent service is our goal. We treat each pet knowing it is an extension of your family. Our dedicated staff of veterinarians, board certified specialists, and technicians strive each day to give your pet the very best in medical care. We understand how important it is to have a local veterinarian you can trust and who, most importantly, knows your pet almost as well as you. With nearly 600 hospitals in 42 States, we've built a network of trusted local animal health providers giving the finest care for the pets in your family. We invite you to get to know our caring staff! New VCA patients are eligible for a FREE First Exam - a risk-free opportunity to learn what makes VCA so different.

    We're looking forward to meeting you and your pet and demonstrating our commitment to providing your pet the highest quality care!. Our hospital offers a wide range of general and specialized medical treatments and services including:
    • Advanced Care Services
    • Allergy & Itchy Skin Relief
    • Diabetes Treatment (Canine & Feline)
    • Diagnostics
    • Diet & Nutrition
    • Disease Treatment
    • Flea & Tick Control
    • General Care
    • Heartworm Disease Treatment (Canine & Feline)
    • Internal medicine
    • Medications/Prescriptions
    • Parasite Control
    • Pet Wellness Exams
    • Physical Examinations
    • Preventive Care
    • Primary Care
    • Puppy & Kitten Wellness
    • Senior Pet Wellness
    • Spay & Neuter
    • Vaccines & Vaccinations
    • Weight Loss Programs

    Please call us today to review your pet's medical and health issues and how we may be able to help!

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