NYC Velo

★★★★☆
  • 64 2nd Ave

    New York, NY 10003

    Map & Directions
  • 212-253-7771

About NYC Velo

Hours
Sat-Sun 11am-6pm, Mon-Fri 11am-8pm

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4.0 10
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I called them at about 7pm on a Friday recently, desperate for a pair of winter booties so I could meet up with my team for a ride to the Orchards the following (COLD) morning. Andrew Crooks, the owner, answered and let me know they had closed an hour prior. After I told him my story, he said, "Well, how soon can you get here?" I said, "Probably no quicker than 30 minutes, I live on the UES." He then said "Well, OK I'll see you when you get here then." I arrived at 7:45, and he then helped me pick out the right gear, and talked shop with me for 45 minutes, also allowing other customers to come in and helping them as well. By the time I left it was about 8:30 -- what better customer service van one ask for??

2
★★★★★

I called them at about 7pm on a Friday recently, desperate for a pair of winter booties so I could meet up with my team for a ride to the Orchards the following (COLD) morning. Andrew Crooks, the owner, answered and let me know they had closed an hour prior. After I told him my story, he said, "Well, how soon can you get here?" I said, "Probably no quicker than 30 minutes, I live on the UES." He then said "Well, OK I'll see you when you get here then." I arrived at 7:45, and he then helped me pick out the right gear, and talked shop with me for 45 minutes, also allowing other customers to come in and helping them as well. By the time I left it was about 8:30 -- what better customer service van one ask for??

Pros: Location, selection, customer service

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I own 6 Bikes for different purposes, for different racing and for mountain biking and normal uses etc.
Normally My choice of bike shop is either Gotham Bike shop (THE BEST - there are 4 stores) or Sid's Bike shop (there are 2)
But for the bike I wanted NYC velo had one in their stock - only because it wasn't a major major brand - sids and gotham has the most number of high end brand. and gotham was out of stock at the moment i wanted to buy it.
So with no choice left i went to NYC velo.
I bought it and went home. 2 days later when i road it for the second time i noticed some problems with the bike and went back to get it fixed.

there are about 7 workers and all of them were alright except one named Andrew - who also happens to be the owner.
He started screaming at me saying there is nothing wrong with the bike. but the other workers conceded that there were something wrong with the bike but couldn't say it in front of their boss - andrew. Although in the end, he ended up letting me exchange, it took 2 days and each time i went they treated me like a nuance. they gave me " I got your money so whatever" attitude.

I WON'T EVER go back there again. Gotham bike and Sid's or if i can't find other places ill rather order online even thought for bike, trying out in person is of utmost importance.

The worst possible service i've ever got including automobile repair experience.

******************
IT WAS *GREAT* until THERE were some problems and then the true side of this store came out. Sid's and Gotham never lose their smile let alone scream and curse.
******************

Beware.

0
★☆☆☆☆

I own 6 Bikes for different purposes, for different racing and for mountain biking and normal uses etc.
Normally My choice of bike shop is either Gotham Bike shop (THE BEST - there are 4 stores) or Sid's Bike shop (there are 2)
But for the bike I wanted NYC velo had one in their stock - only because it wasn't a major major brand - sids and gotham has the most number of high end brand. and gotham was out of stock at the moment i wanted to buy it.
So with no choice left i went to NYC velo.
I bought it and went home. 2 days later when i road it for the second time i noticed some problems with the bike and went back to get it fixed.

there are about 7 workers and all of them were alright except one named Andrew - who also happens to be the owner.
He started screaming at me saying there is nothing wrong with the bike. but the other workers conceded that there were something wrong with the bike but couldn't say it in front of their boss - andrew. Although in the end, he ended up letting me exchange, it took 2 days and each time i went they treated me like a nuance. they gave me " I got your money so whatever" attitude.

I WON'T EVER go back there again. Gotham bike and Sid's or if i can't find other places ill rather order online even thought for bike, trying out in person is of utmost importance.

The worst possible service i've ever got including automobile repair experience.

******************
IT WAS *GREAT* until THERE were some problems and then the true side of this store came out. Sid's and Gotham never lose their smile let alone scream and curse.
******************

Beware.

Pros: Located near NYU but thats about it.

Cons: ATTITUDE OF THE OWNER - ANDREW

.

These guys rule. Great selection and service, great repairs and generally really friendly. Some of their customers are the dweebish wanna-be messenger types who ride 4 miles a day, but those kind of people can leech off any shop.

This is one of the best bike shops in NYC.

5
★★★★★

These guys rule. Great selection and service, great repairs and generally really friendly. Some of their customers are the dweebish wanna-be messenger types who ride 4 miles a day, but those kind of people can leech off any shop.

This is one of the best bike shops in NYC.

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A great store for all types! If your salesperson doesn't have the answer you're looking for, more than likely someone else working in the store will be able to solve the case. The sales staff in there seem to be well-adjusted, aware, and functioning ADULTS-- they have a job and they try their best to be good at it. Prices are reasonable and well-stocked.

5
★★★★★

A great store for all types! If your salesperson doesn't have the answer you're looking for, more than likely someone else working in the store will be able to solve the case. The sales staff in there seem to be well-adjusted, aware, and functioning ADULTS-- they have a job and they try their best to be good at it. Prices are reasonable and well-stocked.

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.

I don't know much about bike shops, but I do know that these guys did not make me feel like an idiot when I brought my crappy 15 year old bike in for repair.

2
★★★★★

I don't know much about bike shops, but I do know that these guys did not make me feel like an idiot when I brought my crappy 15 year old bike in for repair.

Pros: Nice looking store, great location

Cons: none

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This is a great bike shop. I have shopped at almost all the shops in the city and these guys are always at the top of my list. This is an unpretentious, low pressure shop with something for just about everyone. These guys are friendly, very knowledgeable, and I am always learning something from them.

I am fairly sure I could save a few dollars by shopping on the internet, but I am glad that I have these guys standing behind every purchase. The mechanics have bailed me out more than a few times -- I've sure thrown them some curves, but they have figured it out every time.

The only downside to this shop, or any shop in NYC for that matter, is that they do not always have everything I need in stock. However, I have had to place special orders more than a few times, and they are always filled quickly.

The shop can get a little crazy on the weekends, but they have late night hours which are best if you need some more attention. Whether a racer or a commuter, I can highly recommend this shop.

2
★★★★★

This is a great bike shop. I have shopped at almost all the shops in the city and these guys are always at the top of my list. This is an unpretentious, low pressure shop with something for just about everyone. These guys are friendly, very knowledgeable, and I am always learning something from them.

I am fairly sure I could save a few dollars by shopping on the internet, but I am glad that I have these guys standing behind every purchase. The mechanics have bailed me out more than a few times -- I've sure thrown them some curves, but they have figured it out every time.

The only downside to this shop, or any shop in NYC for that matter, is that they do not always have everything I need in stock. However, I have had to place special orders more than a few times, and they are always filled quickly.

The shop can get a little crazy on the weekends, but they have late night hours which are best if you need some more attention. Whether a racer or a commuter, I can highly recommend this shop.

Pros: Great staff, good prices, great selection of accessories messenger bags and clothing

Cons: Busy on weekends

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I?ve visited NYC Velo more then a couple of times over the past several years. With out a doubt it is one of the few shops in New York City that is truly unique in its scope and execution.

Every bike shop is more then just the bikes they sell and work on. At NYC Velo I?ve always been able to get my hands on local small run shirts from companies like Laek House and Gage & DeSoto as well as bags from Freight Baggage, Chrome and Ortlieb. The walls are lined either with art, historic/notable bike frames or custom bikes that satisfy the most ardent bike nerd.

Like any shop, it can be busy at times, but if it never got busy, why would you be there?

2
★★★★★

I?ve visited NYC Velo more then a couple of times over the past several years. With out a doubt it is one of the few shops in New York City that is truly unique in its scope and execution.

Every bike shop is more then just the bikes they sell and work on. At NYC Velo I?ve always been able to get my hands on local small run shirts from companies like Laek House and Gage & DeSoto as well as bags from Freight Baggage, Chrome and Ortlieb. The walls are lined either with art, historic/notable bike frames or custom bikes that satisfy the most ardent bike nerd.

Like any shop, it can be busy at times, but if it never got busy, why would you be there?

Pros: Great Sales! Knowledgeable employees.

Cons: They're protective of the wood floors, so be wary.

.

I was surprised to see the negative reviews here - I frequent this shop quite a bit, and it seems to have a good vibe to me. It can get busy in there, but the guys have always been helpful, and if someone I'm talking to isn't able to help me or answer my question, they get me to someone who can. A cool mix of apparel and bikes + a friendly and laid-back staff = a unique NYC shop.

2
★★★★★

I was surprised to see the negative reviews here - I frequent this shop quite a bit, and it seems to have a good vibe to me. It can get busy in there, but the guys have always been helpful, and if someone I'm talking to isn't able to help me or answer my question, they get me to someone who can. A cool mix of apparel and bikes + a friendly and laid-back staff = a unique NYC shop.

Pros: Good selection, nice vibe.

Cons: If the shop is busy, you may have to wait to talk to someone.

.

I actually wrote my review on wordpad before I posted it here. But before I posted it, I was curious about what other people had to say. AND MY GOODNESS the entry " Worst. Attitudes. Ever." almost exactly described my experience, and matched my pre-written review almost exactly. Uncanny.
Here's the review I wrote:

This shop is kind of a joke (actually - better not call it a "shop" in the presence of an "associate" or else you get dirty looks; They think of themselves as a "boutique").

Every time I walk into this place, I feel like I'm crashing a party being thrown by the cool kids. I went there last weekend to look for a skewer cap. "A skewer what?" was the response I received with a curled lip and raised eyebrow. After explaining to them what a skewer cap was, these guys actually tried to make me buy the skewer AND the cap when all I needed was a cap. If this had been a real bike shop, I would have actually gotten the cap I needed without the attitude. Oh wait... my mistake - this place is a boutique.

Why not go to a real bike shop like Bicycle Habitat on Lafayette. The people there are always willing to help without attitude. And they won't try to push some "boutique" brand on you if you don't need it. I got my skewer cap and spring for 50 cents at Bicycle Habitat from a really nice sales person whom you can tell actually rides and doesn't sit behind a counter polishing their bikes in the mirror all day. Don't get me wrong, I like nice shiny expensive bike gear and gadgets, but sometimes I go into a bike shop without the intention of dropping a couple Benjamins.

Anyways, I don't work in a bike shop, I just thought these guys were a bunch of w@nker poseurs with way too much attitude.

0
★☆☆☆☆

I actually wrote my review on wordpad before I posted it here. But before I posted it, I was curious about what other people had to say. AND MY GOODNESS the entry " Worst. Attitudes. Ever." almost exactly described my experience, and matched my pre-written review almost exactly. Uncanny.
Here's the review I wrote:

This shop is kind of a joke (actually - better not call it a "shop" in the presence of an "associate" or else you get dirty looks; They think of themselves as a "boutique").

Every time I walk into this place, I feel like I'm crashing a party being thrown by the cool kids. I went there last weekend to look for a skewer cap. "A skewer what?" was the response I received with a curled lip and raised eyebrow. After explaining to them what a skewer cap was, these guys actually tried to make me buy the skewer AND the cap when all I needed was a cap. If this had been a real bike shop, I would have actually gotten the cap I needed without the attitude. Oh wait... my mistake - this place is a boutique.

Why not go to a real bike shop like Bicycle Habitat on Lafayette. The people there are always willing to help without attitude. And they won't try to push some "boutique" brand on you if you don't need it. I got my skewer cap and spring for 50 cents at Bicycle Habitat from a really nice sales person whom you can tell actually rides and doesn't sit behind a counter polishing their bikes in the mirror all day. Don't get me wrong, I like nice shiny expensive bike gear and gadgets, but sometimes I go into a bike shop without the intention of dropping a couple Benjamins.

Anyways, I don't work in a bike shop, I just thought these guys were a bunch of w@nker poseurs with way too much attitude.

Pros: if you're a masochist, this place is the place for you.

Cons: Big Attitudes.

.

I pass directly in front of this shop every day on my commute, and I will never go in it again. I went in a few times for bread-and-butter parts - tubes, CO2 cartridges, etc - and each time the guys looked at me like I had either interrupted a lover's quarrel or was tracking dog doo all over a brand new white carpet. I don't know if it was because I'm a commuter and not wearing Lycra, or because my bike cost less than $1000 and came from another store, or because my body fat is over 10% or what, but the guys at this shop are so diffident they make DMV clerks seem like birthday party clowns.

It seems to me like these guys just want to have lots of access to bikes and gear, not actually sell it, service it, or engage customers about it.

The selection is nice, the prices are fine, and the layout is pretty cool, but the attitude is unbearable. If I broke down in front of NYC Velo, I'd walk my bike 12 blocks to (a different shop - name witheld) on 14th St to get it serviced.

1
★★★☆☆

I pass directly in front of this shop every day on my commute, and I will never go in it again. I went in a few times for bread-and-butter parts - tubes, CO2 cartridges, etc - and each time the guys looked at me like I had either interrupted a lover's quarrel or was tracking dog doo all over a brand new white carpet. I don't know if it was because I'm a commuter and not wearing Lycra, or because my bike cost less than $1000 and came from another store, or because my body fat is over 10% or what, but the guys at this shop are so diffident they make DMV clerks seem like birthday party clowns.

It seems to me like these guys just want to have lots of access to bikes and gear, not actually sell it, service it, or engage customers about it.

The selection is nice, the prices are fine, and the layout is pretty cool, but the attitude is unbearable. If I broke down in front of NYC Velo, I'd walk my bike 12 blocks to (a different shop - name witheld) on 14th St to get it serviced.

 

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