Cardinal Chem-Dry

★★★☆☆
  • 9002 Hornbaker Rd

    Manassas, VA 20109

    Map & Directions
  • 703-368-5658

Personal Services

Personal Services
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Add me to the list of very, very disappointed "customers" of this AWFUL COMPANY. After being flooded in the basement during the rains storms last week I researched on Google for flood restoration services and Cardinal Chem-Dry was listed. Following a telephone estimate of $800-$2000, I asked them to come over, and after a survey of our basement, I was presented with a proposal for $4200! Although Rody and his technician presented the company as "flood restoration specialists", they showed up in a carpet cleaning truck with carpet cleaning equipment. My proposal was also on a carpet cleaning form.

Their charges included a surprise non-negotiable $150 Emergency Fee because "after all, they had to cancel their existing appointment to come to our house"(I wonder how their client with the appointment felt about their customer service?), $500 for furniture moving and rental of 6 dryers and a dehumidifier for 5 days ($2,300!!!!!!) and mold/mildew spray treatment

I negotiated them down to "only" $3,380 but when they started the work with one technician moving a carpet cleaning machine (which they referred to as a "water extractor" even though it had a rotating head and brushes (you guessed it- like a carpet cleaning machine!) I saw that I was being taken. The technician said that said that when they were done "extracting" they would direct the dryers under the carpet for 5 days and everything should be fine-but- the carpet may need to be stretched afterward at an additional estimated cost-"but they don't do it" of "around $250". As for other flood damage like mold in the wallboard etc., I was informed "they don't deal with that but the blowers should get enough air under the molding to take care of it."

Having misgivings, I took a quick measurement of the floor space, made a phone call, and learned that I could get equivalent new carpet and padding for about $1,000. Consequently, after about 90 minutes of "extracting" and 5-6 pieces of furniture moved, I called it quits. I said I would pay them for the work performed (generously estimated at $650 for less than 2 hours of work by basically one technician). Then the arguing commenced between what they had earned for work performed and "what they were willing to give back (initially only $1,000 out of $3,380 charged to my credit card)" Being over a barrel and wanting them out of the house I agreed to a $900 "settlement" even though they wanted to make me pay much, much more.

The aftermath is that they dumped the water they "extracted" (and what else I don't know) on my front lawn killing the grass, left a soaked 6' by 4' Oriental rug "they were done with" that reeks with mold, a $900 receipt that is illegible, and a very very bad memory. I will never use Cardinal Chem-Dry again!

Grade F

1
★☆☆☆☆

Add me to the list of very, very disappointed "customers" of this AWFUL COMPANY. After being flooded in the basement during the rains storms last week I researched on Google for flood restoration services and Cardinal Chem-Dry was listed. Following a telephone estimate of $800-$2000, I asked them to come over, and after a survey of our basement, I was presented with a proposal for $4200! Although Rody and his technician presented the company as "flood restoration specialists", they showed up in a carpet cleaning truck with carpet cleaning equipment. My proposal was also on a carpet cleaning form.

Their charges included a surprise non-negotiable $150 Emergency Fee because "after all, they had to cancel their existing appointment to come to our house"(I wonder how their client with the appointment felt about their customer service?), $500 for furniture moving and rental of 6 dryers and a dehumidifier for 5 days ($2,300!!!!!!) and mold/mildew spray treatment

I negotiated them down to "only" $3,380 but when they started the work with one technician moving a carpet cleaning machine (which they referred to as a "water extractor" even though it had a rotating head and brushes (you guessed it- like a carpet cleaning machine!) I saw that I was being taken. The technician said that said that when they were done "extracting" they would direct the dryers under the carpet for 5 days and everything should be fine-but- the carpet may need to be stretched afterward at an additional estimated cost-"but they don't do it" of "around $250". As for other flood damage like mold in the wallboard etc., I was informed "they don't deal with that but the blowers should get enough air under the molding to take care of it."

Having misgivings, I took a quick measurement of the floor space, made a phone call, and learned that I could get equivalent new carpet and padding for about $1,000. Consequently, after about 90 minutes of "extracting" and 5-6 pieces of furniture moved, I called it quits. I said I would pay them for the work performed (generously estimated at $650 for less than 2 hours of work by basically one technician). Then the arguing commenced between what they had earned for work performed and "what they were willing to give back (initially only $1,000 out of $3,380 charged to my credit card)" Being over a barrel and wanting them out of the house I agreed to a $900 "settlement" even though they wanted to make me pay much, much more.

The aftermath is that they dumped the water they "extracted" (and what else I don't know) on my front lawn killing the grass, left a soaked 6' by 4' Oriental rug "they were done with" that reeks with mold, a $900 receipt that is illegible, and a very very bad memory. I will never use Cardinal Chem-Dry again!

Grade F

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1 out of 1 people found this review helpful.

.

When I saw the reviews for Cardinal Chem-Dry of Manassas AFTER I bought the Living Social deal, I was worried! I recalled that I had used them 5 years prior and did receive poor service, but they came back the next day and fixed it. Thanks to the reviews, I was prepared when they came this time. I greeted them cheerfully, told them how happy I was to see them, and reminded them they had been here previously and I had them come back to do a better job. I told them they had done such a good job that second time, that I was looking forward to them cleaning my carpets again this time. I know it's a little manipulative, but while they were cleaning my upstairs rooms, I placed 2 $10 bills next to their clipboard on the counter so they would see it when they came down to do the third room. I have to say, they did an EXCELLENT job! I told them up front I didn't want any extra service and they didn't even mention it. AND, they did my 3 steps into my play room for FREE! My carpets look like new!

4
★★★★☆

When I saw the reviews for Cardinal Chem-Dry of Manassas AFTER I bought the Living Social deal, I was worried! I recalled that I had used them 5 years prior and did receive poor service, but they came back the next day and fixed it. Thanks to the reviews, I was prepared when they came this time. I greeted them cheerfully, told them how happy I was to see them, and reminded them they had been here previously and I had them come back to do a better job. I told them they had done such a good job that second time, that I was looking forward to them cleaning my carpets again this time. I know it's a little manipulative, but while they were cleaning my upstairs rooms, I placed 2 $10 bills next to their clipboard on the counter so they would see it when they came down to do the third room. I have to say, they did an EXCELLENT job! I told them up front I didn't want any extra service and they didn't even mention it. AND, they did my 3 steps into my play room for FREE! My carpets look like new!

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Horrible service and very pushy salesman. I bought a coupoun on living social and scheduled the service from 1-5 PM on the day I was moving. They show up at 10 AM and say that they don't have a 1-5 PM time slot, well tell that to the guy that set up my appointment. Then when salesman arrived, he tried to sell me everything under the sun and only after I repeatedly told him I want only what I bought on living social did he finally get to work. Then on top of all that, I only had two rooms I wanted done, and when I asked him to do the second room, he said that would be extra. After they left I measured the room that he did and it was only 450 SF and the voucher on living social was for three areas up to 750 SF, had he of done the second room I asked, it would have been 759 SF. Called back the main office and was told I was out of luck, too bad. I will NEVER use these people again, one disgusted customer........

1
★☆☆☆☆

Horrible service and very pushy salesman. I bought a coupoun on living social and scheduled the service from 1-5 PM on the day I was moving. They show up at 10 AM and say that they don't have a 1-5 PM time slot, well tell that to the guy that set up my appointment. Then when salesman arrived, he tried to sell me everything under the sun and only after I repeatedly told him I want only what I bought on living social did he finally get to work. Then on top of all that, I only had two rooms I wanted done, and when I asked him to do the second room, he said that would be extra. After they left I measured the room that he did and it was only 450 SF and the voucher on living social was for three areas up to 750 SF, had he of done the second room I asked, it would have been 759 SF. Called back the main office and was told I was out of luck, too bad. I will NEVER use these people again, one disgusted customer........

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Good and quick service,Tony and Raul came to my house did
a very detailed job they knew what tey were doing,very profesional
a job well done.

5
★★★★★

Good and quick service,Tony and Raul came to my house did
a very detailed job they knew what tey were doing,very profesional
a job well done.

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.

I have two little dogs that had urinated all over my carpets,
Cardinal Chem Dry was the only company that could get
urine off my carpets.Great service no wonder they have served our
community for over 15 years.I would definetily recommend them
if you want the best.

5
★★★★★

I have two little dogs that had urinated all over my carpets,
Cardinal Chem Dry was the only company that could get
urine off my carpets.Great service no wonder they have served our
community for over 15 years.I would definetily recommend them
if you want the best.

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.

if you look at the high rating rodimir v = rod vargas he is one of the owners of chem-dry. the 4-5 star ratings are fake. they are all about the money, paying there workers small percent of the job so the have to up-sale. they are not trained at all if you can sell good you got a job.
check out the bbb and consumer affairs. beware of able chem-dry as well they own it as well

1
★☆☆☆☆

if you look at the high rating rodimir v = rod vargas he is one of the owners of chem-dry. the 4-5 star ratings are fake. they are all about the money, paying there workers small percent of the job so the have to up-sale. they are not trained at all if you can sell good you got a job.
check out the bbb and consumer affairs. beware of able chem-dry as well they own it as well

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.

Scheduled cleaning last week, asked if they could get me in by Thanksgiving as I had relatives coming into town, they said no problem. Scheduled cleaning for last Saturday, they pointed out some stains and recommended the pet treatment test. It boosted the price from $220 to $580. Big price jump but I complied. They did the deep cleaning and notified me that the solution needed 2 days to eat away at the stains so I paid and we scheduled the actual cleaning for the following Tuesday (yesterday) @ 2. Waited until 3 no show. Called, went straight to voicemail. Left a message, waited called again, voicemail again. No call back. Called today, they did not take any reponsibility and also indicated that they would not be able to get me in by Thanksgiving. I had used Stanley Steemer several times in the past and every experience had been excellent and they had always been reliable. I thought it would be nice to support a local business for this job, but boy do I regret clicking on their link last week. Worst experience with any business, EVER.

1
★☆☆☆☆

Scheduled cleaning last week, asked if they could get me in by Thanksgiving as I had relatives coming into town, they said no problem. Scheduled cleaning for last Saturday, they pointed out some stains and recommended the pet treatment test. It boosted the price from $220 to $580. Big price jump but I complied. They did the deep cleaning and notified me that the solution needed 2 days to eat away at the stains so I paid and we scheduled the actual cleaning for the following Tuesday (yesterday) @ 2. Waited until 3 no show. Called, went straight to voicemail. Left a message, waited called again, voicemail again. No call back. Called today, they did not take any reponsibility and also indicated that they would not be able to get me in by Thanksgiving. I had used Stanley Steemer several times in the past and every experience had been excellent and they had always been reliable. I thought it would be nice to support a local business for this job, but boy do I regret clicking on their link last week. Worst experience with any business, EVER.

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I had a wonderful experience with Cardinal Chem Dry. They were on time, polite, and definitely cared about making my carpet look like new. The price was just right and the job done was remarkable. I recommended them to all my neighbors and they were completely satisfied as well

5
★★★★★

I had a wonderful experience with Cardinal Chem Dry. They were on time, polite, and definitely cared about making my carpet look like new. The price was just right and the job done was remarkable. I recommended them to all my neighbors and they were completely satisfied as well

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Quoted $300 on the phone to clean our house. When they arrived told us that would only "refresh" our carpet, even though the ad said the $300 cleaning was for heavily soiled carpet, and our carpet just had some light dirt stains. We paid the extra couple of hundred on top of the $300 and once the carpet dried ALL the stains were still there. USE SOMEONE ELSE TO CLEAN YOUR CARPETS!!!

1
★☆☆☆☆

Quoted $300 on the phone to clean our house. When they arrived told us that would only "refresh" our carpet, even though the ad said the $300 cleaning was for heavily soiled carpet, and our carpet just had some light dirt stains. We paid the extra couple of hundred on top of the $300 and once the carpet dried ALL the stains were still there. USE SOMEONE ELSE TO CLEAN YOUR CARPETS!!!

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I just recently had my carpets cleaned by Cardinal Chem Dry, I have a three year old and two dogs and they were the only company that could guarantee the smell of urine out of my carpets 100% yes I would say they're a little high priced but the smell is out of my carpet and I dont feel bad having people come over, it was worth it!

5
★★★★★

I just recently had my carpets cleaned by Cardinal Chem Dry, I have a three year old and two dogs and they were the only company that could guarantee the smell of urine out of my carpets 100% yes I would say they're a little high priced but the smell is out of my carpet and I dont feel bad having people come over, it was worth it!

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Great job!!!!
the only company that could guarantee removal of urine from my carpets.
Expensive but very well done.

5
★★★★★

Great job!!!!
the only company that could guarantee removal of urine from my carpets.
Expensive but very well done.

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1 out of 1 people found this review helpful.

.

Complete bait & switch operation. Will quote you one price over the phone. Upon arrival will try to upsell you everything on the truck. Will insist that it's not even worth doing without the extra services, which will TRIPLE the estimate. TOTAL SCAM. THESE PEOPLE SHOULD BE IN JAIL!!

1
★☆☆☆☆

Complete bait & switch operation. Will quote you one price over the phone. Upon arrival will try to upsell you everything on the truck. Will insist that it's not even worth doing without the extra services, which will TRIPLE the estimate. TOTAL SCAM. THESE PEOPLE SHOULD BE IN JAIL!!

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Thank you for doing a great job on my carpets.the price was good and the results where great i would recomend this company to my friends and relatives they gave me a lot information about my pet problems ,accidents on my carpet

4
★★★★☆

Thank you for doing a great job on my carpets.the price was good and the results where great i would recomend this company to my friends and relatives they gave me a lot information about my pet problems ,accidents on my carpet

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I was quoted one price, they show up to do the work and it's a couple hundred dollars more. Completely overpriced and we'll see if the carpets are actually any cleaner. Extremely unhappy with the bait and switch, STAY AWAY and find a reputable company who does quality work for a reasonable price. The PURT treatment left stains on the carpets, the came out to fix it an the residue stains are stil there. Haven't heard back from the supervisor, what does that say about customer service?

1
★☆☆☆☆

I was quoted one price, they show up to do the work and it's a couple hundred dollars more. Completely overpriced and we'll see if the carpets are actually any cleaner. Extremely unhappy with the bait and switch, STAY AWAY and find a reputable company who does quality work for a reasonable price. The PURT treatment left stains on the carpets, the came out to fix it an the residue stains are stil there. Haven't heard back from the supervisor, what does that say about customer service?

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sHUT UP OMAR IS THE BOMB!!!!!:)) they celebrities house and they said they were very good so alll the peeps who say there no good your just trippin!!!

5
★★★★★

sHUT UP OMAR IS THE BOMB!!!!!:)) they celebrities house and they said they were very good so alll the peeps who say there no good your just trippin!!!

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0 out of 1 people found this review helpful.

.

I had the exact same experience as the other reviewers. I had ordered their "Revolutionary Hot Carbonating Extraction" system, thinking their "truck mounted system" would be best. Apparently you only get that if you pay an additional 200 dollars. They were intent that I get this additional service and when I didn't, they did a poor job. Complete bait and switch. I was moving in the next day and had no time to schedule another. I thought they would at least do a good job with their base package. I have a three story town house and they were there less than an hour. I'm not even sure they sucked anything out of the carpets, just brushed them and wet them. I could not be more disappointed. This company is a scam and I can't believe that Valpak continues to provide their coupons.

1
★☆☆☆☆

I had the exact same experience as the other reviewers. I had ordered their "Revolutionary Hot Carbonating Extraction" system, thinking their "truck mounted system" would be best. Apparently you only get that if you pay an additional 200 dollars. They were intent that I get this additional service and when I didn't, they did a poor job. Complete bait and switch. I was moving in the next day and had no time to schedule another. I thought they would at least do a good job with their base package. I have a three story town house and they were there less than an hour. I'm not even sure they sucked anything out of the carpets, just brushed them and wet them. I could not be more disappointed. This company is a scam and I can't believe that Valpak continues to provide their coupons.

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1 out of 1 people found this review helpful.

.

Found the individual sent to my home to be a fast-talking sales rep who was more interested in selling products over and above the regular cleaning method. After I did not fall for his tactics, he seemed intent in getting it over: rushed through cleaning, did not properly treat for pet odors, cleaned an oriental runner while it was on top of my carpet, which left red stains on my carpet (not to mention the runner isn't even clean). I then observed him cleaning in a circle while doing my family room; he said they did not move furniture, even though his helper and I moved everything that could not be easily shoved --- thus, he cleaned only the middle of the room without touching the perimeters. Hopefully, not all of their representatives are this bad!!!!

2
★★☆☆☆

Found the individual sent to my home to be a fast-talking sales rep who was more interested in selling products over and above the regular cleaning method. After I did not fall for his tactics, he seemed intent in getting it over: rushed through cleaning, did not properly treat for pet odors, cleaned an oriental runner while it was on top of my carpet, which left red stains on my carpet (not to mention the runner isn't even clean). I then observed him cleaning in a circle while doing my family room; he said they did not move furniture, even though his helper and I moved everything that could not be easily shoved --- thus, he cleaned only the middle of the room without touching the perimeters. Hopefully, not all of their representatives are this bad!!!!

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1 out of 1 people found this review helpful.

.

Please listen to me...this company is all about taking your money. They do not care about customer satisfaction. The do not do water restoration even though they advertise that they do. My experience with Omar the owner was horrible. They did not do what was agreed upon. I had to get another company to come and finish the job correctly. I am in the process of taking Cardinal Chem Dry Manassas to court...his underhanded.. fraudulent practice is unacceptable and he needs to be taken out of business for nobody has to go through this headache again.

1
★☆☆☆☆

Please listen to me...this company is all about taking your money. They do not care about customer satisfaction. The do not do water restoration even though they advertise that they do. My experience with Omar the owner was horrible. They did not do what was agreed upon. I had to get another company to come and finish the job correctly. I am in the process of taking Cardinal Chem Dry Manassas to court...his underhanded.. fraudulent practice is unacceptable and he needs to be taken out of business for nobody has to go through this headache again.

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1 out of 2 people found this review helpful.

.

Used them when I first moved into our new home in '05. There was no visible improvement with the carpets, even though they did the entire house. Very dissatisfied - using another cleaner this time.

1
★☆☆☆☆

Used them when I first moved into our new home in '05. There was no visible improvement with the carpets, even though they did the entire house. Very dissatisfied - using another cleaner this time.

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1 out of 1 people found this review helpful.

.

A total waste of money. The carpets looked just as they did before. Absolutely unhelpful staff. They don't care about your carpet, only imterested in making money,

1
★☆☆☆☆

A total waste of money. The carpets looked just as they did before. Absolutely unhelpful staff. They don't care about your carpet, only imterested in making money,

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1 out of 1 people found this review helpful.

More about Cardinal Chem-Dry

Cardinal Chem-Dry superior carpet and upholstery cleaning. Our Green Certified techniques use just a fraction of the moisture that typical steam cleaning uses which means your clean carpets will be dry in just 1-2 hours. Call today to schedule your professional cleaning appointment and experience the Chem-Dry difference of a Drier, Cleaner, Healthier home or business.

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