Psecu

★★★☆☆
  • 1 Credit Union Pl Ste 1

    Harrisburg, PA 17110

    Map & Directions
  • 717-234-8484

About Psecu

Hours
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED

Finance

Finance
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3.0 2
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When I called for an auto loan, I was given incorrect rates over the phone. They refused to honor the rates I was given and claimed that they went back and listened to the tapes, but then wouldn't allow me to hear the conversation - something that is very standard when there is miscommunication in the financial industry.

Even worse - they send the packet out with a flyer stating that you can save an ADDITIONAL .25% by paying your loan back via ACH from your checking account. This is an outright lie. The only way you can get the rate you were promised - assuming they will even honor the rate that they tell you - is by paying through ACH. You don't save an additional .25%; you are in fact penalized .25% if you choose to not pay through ACH.

When I pointed this out to the bank manager they were completely indifferent. They are not remotely concerned that they are practicing bait and switch. They don't care that their promo flyers are outright lies. They had nothing whatsoever to offer me to correct this. I told them that there were multiple other banks offering better rates than them now that I knew their "real" rates and that I would never do business with them again. They were sorry, but not sorry enough to make any attempt to win back a client who has banked with them for almost a decade.

It is banks like PSECU that give the entire financial industry a bad name.

1
★☆☆☆☆

When I called for an auto loan, I was given incorrect rates over the phone. They refused to honor the rates I was given and claimed that they went back and listened to the tapes, but then wouldn't allow me to hear the conversation - something that is very standard when there is miscommunication in the financial industry.

Even worse - they send the packet out with a flyer stating that you can save an ADDITIONAL .25% by paying your loan back via ACH from your checking account. This is an outright lie. The only way you can get the rate you were promised - assuming they will even honor the rate that they tell you - is by paying through ACH. You don't save an additional .25%; you are in fact penalized .25% if you choose to not pay through ACH.

When I pointed this out to the bank manager they were completely indifferent. They are not remotely concerned that they are practicing bait and switch. They don't care that their promo flyers are outright lies. They had nothing whatsoever to offer me to correct this. I told them that there were multiple other banks offering better rates than them now that I knew their "real" rates and that I would never do business with them again. They were sorry, but not sorry enough to make any attempt to win back a client who has banked with them for almost a decade.

It is banks like PSECU that give the entire financial industry a bad name.

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This is the BEST credit union! These people bend over backwards to assist you with your every banking need. I have used them for loans, mortgages and credit cards. They continually add new benefits for member. I highly recommend!

5
★★★★★

This is the BEST credit union! These people bend over backwards to assist you with your every banking need. I have used them for loans, mortgages and credit cards. They continually add new benefits for member. I highly recommend!

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