All Things Engraved

★★★★★
  • 330 Mayfield Drive

    Franklin, TN 37067

    Map & Directions
  • 615-778-1481

4.5 4
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I have had numerous items made at this establishment and they have done a WONDERFUL job for me. All memorial items were done in a very excellent manner. I get compliments on the custom pieces I had made. I recommend them HIGHLY

3
★★★★★

I have had numerous items made at this establishment and they have done a WONDERFUL job for me. All memorial items were done in a very excellent manner. I get compliments on the custom pieces I had made. I recommend them HIGHLY

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I came to All Things Engraved for the first time for to have some leather embossing for a school project. I had no experience in any of this type of work before and Dan and his staff were extremely helpful.

I came in the shop with a

3
★★★★★

I came to All Things Engraved for the first time for to have some leather embossing for a school project. I had no experience in any of this type of work before and Dan and his staff were extremely helpful.

I came in the shop with a

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After researching who this unsatisfied customer is and because she chose to remain unidentified with her comment we were left to try and identify the particulars of her job. Because we strive for excellence in our work and service, we are very aware of problems that come up because they are far and few between.

To answer these allegations I would like to take each point she has brought up individually. First, "The owner and his colleague did not fulfill my order as it was documented." I did make a decision to alter the font to make it more readable, the customer wanted 3 lines of text (about three times the amount of engraving in 9 out of 10 rings I engrave) so the more you put in such a small area the harder it becomes to read. To my knowledge, no one in middle Tenn. is able to do that much engraving on the inside of a ring. It was a decision I made based on 13 years of engraving experience. It is very rare that I engrave this much inside a ring. I was so proud of this engraving that I took a picture for our future web site. (click here to see picture)

Second, "a request to retain existing engraving on my ring was ignored and he actually buffed it out and charged me for it when I asked him not to do it." I engrave all the rings here personally and there is no way I would have buffed out something a customer would want to keep that was already engraved, I would have simply told them that I could not engrave the ring around an existing engraving. This customer was upset because I charged her $5 to buff out a manufacturers mark to make room for the large amount of engraving that she wanted.

Third, "They couldn't even deliver on time...I showed up expecting my engraving to be done and they told me to come back in a couple of days." Everyone is told at the time of purchase that we will call as soon as their item is ready for pick-up to prevent undue trips to the store. We purposely do not give a specific time of the day for completion. For those meeting hard deadlines for their engraved items, we either promise to deliver the time they need it or we turn down the work. For all others, our normal turnaround is the next day, a lot of times we get it done the same day.

Continued on Next comment

2
★★★★★

After researching who this unsatisfied customer is and because she chose to remain unidentified with her comment we were left to try and identify the particulars of her job. Because we strive for excellence in our work and service, we are very aware of problems that come up because they are far and few between.

To answer these allegations I would like to take each point she has brought up individually. First, "The owner and his colleague did not fulfill my order as it was documented." I did make a decision to alter the font to make it more readable, the customer wanted 3 lines of text (about three times the amount of engraving in 9 out of 10 rings I engrave) so the more you put in such a small area the harder it becomes to read. To my knowledge, no one in middle Tenn. is able to do that much engraving on the inside of a ring. It was a decision I made based on 13 years of engraving experience. It is very rare that I engrave this much inside a ring. I was so proud of this engraving that I took a picture for our future web site. (click here to see picture)

Second, "a request to retain existing engraving on my ring was ignored and he actually buffed it out and charged me for it when I asked him not to do it." I engrave all the rings here personally and there is no way I would have buffed out something a customer would want to keep that was already engraved, I would have simply told them that I could not engrave the ring around an existing engraving. This customer was upset because I charged her $5 to buff out a manufacturers mark to make room for the large amount of engraving that she wanted.

Third, "They couldn't even deliver on time...I showed up expecting my engraving to be done and they told me to come back in a couple of days." Everyone is told at the time of purchase that we will call as soon as their item is ready for pick-up to prevent undue trips to the store. We purposely do not give a specific time of the day for completion. For those meeting hard deadlines for their engraved items, we either promise to deliver the time they need it or we turn down the work. For all others, our normal turnaround is the next day, a lot of times we get it done the same day.

Continued on Next comment

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I was a customer of All Things Engraved. The owner and his colleague did not fullfill my order as it was documented. Capitalization ignored...a request to retain existing engraving on my ring was ignored and he actually buffed it out and charged me for it when I asked him not to do it. They couldn't even deliver on time...I showed up expecting my engraving to be done and they told me to come back in a couple of days. To make matters worse, they had such a 'tough' and 'we don't care attitude' while holding thousands of dollars of our wedding rings in their hands...I felt completely robbed...This place is horrible and I highly recommend finding another place to take your engraving. I would also like to add, I witnessed the owner treating another customer the same way--she got a wine bottle cooler engraved and they messed up the engraving...he pretty much told her 'tough' and pay up. So it wasn't just me. :-(

0
★☆☆☆☆

I was a customer of All Things Engraved. The owner and his colleague did not fullfill my order as it was documented. Capitalization ignored...a request to retain existing engraving on my ring was ignored and he actually buffed it out and charged me for it when I asked him not to do it. They couldn't even deliver on time...I showed up expecting my engraving to be done and they told me to come back in a couple of days. To make matters worse, they had such a 'tough' and 'we don't care attitude' while holding thousands of dollars of our wedding rings in their hands...I felt completely robbed...This place is horrible and I highly recommend finding another place to take your engraving. I would also like to add, I witnessed the owner treating another customer the same way--she got a wine bottle cooler engraved and they messed up the engraving...he pretty much told her 'tough' and pay up. So it wasn't just me. :-(

Pros: location

Cons: no customer service focus, do not fill orders accurately

Message from All Things Engraved

Fast turn-around, great prices, and a wide selection of products! Bring in your own items too!

We are located on the corner of Mayfield and Carothers in the Cool Springs Area of Franklin, TN. We are near Puffy Muffin and Subway.

Please call with any questions or visit our website!

More about All Things Engraved

Trophies, plaques and awards are some of the things we do best. We work with small businesses, large corporations, sports teams, and everyone in between, creating unique corporate awards and trophies they can be proud to give. We also provide advertising specialty services for these companies. For individuals, we engrave personalized birthday, anniversary, wedding, retirement, and baby gifts. We can also engrave weapons. The processes we use are engraving for metal and acrylic, sandblasting for glassware, crystal, metal and ceramic, and hot stamping on leather. We want to make your award or gift one to remember!

 

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