Cold Stone Creamery

★★★☆☆
  • 3349 Monroe Ave Ste 30

    Rochester, NY 14618

    Map & Directions
  • 585-586-9240

About Cold Stone Creamery

Categories
  • Restaurants
  • Ice Cream Parlors
Details
  • $
  • Cheap Eats
  • Family-Friendly Dining

Food

Food
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2.5 2
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I have been to more than one coldstone creamery and out of all the ones I have been to this store is the worst one out of all of them. Customer service is prompt for the most part but the servers didn't seem to be very happy in there job and overall morale seemed low for an ice cream shop where you would assume people would normally be happy. The portion sizes seemed to vary by server and depending on who served you you either got way more than you wanted or not enough. This is not what I have come to expect from a coldstone creamery store.

1
★★☆☆☆

I have been to more than one coldstone creamery and out of all the ones I have been to this store is the worst one out of all of them. Customer service is prompt for the most part but the servers didn't seem to be very happy in there job and overall morale seemed low for an ice cream shop where you would assume people would normally be happy. The portion sizes seemed to vary by server and depending on who served you you either got way more than you wanted or not enough. This is not what I have come to expect from a coldstone creamery store.

Pros: Good food

Cons: Atmospere and service

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I had read about Cold Stone Creamery well before it came to Rochester. Employees don't just apply for jobs -- they audition. A song and a smile is part of the fun. They're also known for using a cold stone to mix your ice cream with candies. It gives you frozen ice cream and room-temperature M&Ms (or Oreo pieces or whatever you want). It's delicious!

When I finally visited the Cold Stone Creamery, I was sorely disappointed. No song. No dance. Not even a hello. Every third customer or so got a half-hearted try-not-to-make-eye-contact "Welcome to Cold Stone Creamery" from employees who had long ago lost all enthusiasm but knew they'd get in trouble for skipping the greeting.

But what about the icecream you ask? I couldn't see anything special about it. Oh, the mix-ins are nice, but you can get that at Maggie Moos at Eastview mall or even at home (for a significant savings).

My last complaint is that there was a long line, but that probably just goes to show that nobody else agrees with me. I found the experience underwhelming, but I may have had inflated expectations.

PROS: Mix-in candies
CONS: Expensive, Doesn't live up to the hype

3
★★★☆☆

I had read about Cold Stone Creamery well before it came to Rochester. Employees don't just apply for jobs -- they audition. A song and a smile is part of the fun. They're also known for using a cold stone to mix your ice cream with candies. It gives you frozen ice cream and room-temperature M&Ms (or Oreo pieces or whatever you want). It's delicious!

When I finally visited the Cold Stone Creamery, I was sorely disappointed. No song. No dance. Not even a hello. Every third customer or so got a half-hearted try-not-to-make-eye-contact "Welcome to Cold Stone Creamery" from employees who had long ago lost all enthusiasm but knew they'd get in trouble for skipping the greeting.

But what about the icecream you ask? I couldn't see anything special about it. Oh, the mix-ins are nice, but you can get that at Maggie Moos at Eastview mall or even at home (for a significant savings).

My last complaint is that there was a long line, but that probably just goes to show that nobody else agrees with me. I found the experience underwhelming, but I may have had inflated expectations.

PROS: Mix-in candies
CONS: Expensive, Doesn't live up to the hype

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