I'm a neighbor, almost a regular since Butai opened. The service was always bad, the prices were always astronomical and the food was always good- but the last time I went to Butai the management was so awful it ruined the meal.
Shortest form: the manager cranked up the music during our meal- with only us and another couple in the room upstairs so loud we could not speak to each other and when we politely asked him to return it to the level it had been for the hours we had been talking while waiting for food, he was rude- in addition to leaving it loud.
The manager also allows staff to smoke at the entrance.
There's never a need for reservations, this place is always empty- guess why?
This is Union Square, it's not the price- its the suffering and punishment factor from management that is surly and incompetent- and apparently the owner likes it this way. I phoned and faxed messages to the owner, Theresa Hwa, and never got a response.
We ran up a big bill waiting for food that we couldn't enjoy.
There's so many fabulous restaurants in Union Square- give this one a pass in favor of one that serves food with a good attitude.
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