Delancey Car Svc

★★★☆☆
  • 29 Essex St

    New York, NY 10002

    Map & Directions
  • 212-228-3301

About Delancey Car Svc

Hours
Daily 24 Hours

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I use this serivce alot, and the drivers are always very polite, now the dispatcher is usually very dour. Otherwise I like the service. By the way, items that I have left in the vehicles have always been returned.

3
★★★★★

I use this serivce alot, and the drivers are always very polite, now the dispatcher is usually very dour. Otherwise I like the service. By the way, items that I have left in the vehicles have always been returned.

.

I live on the lower east side, alllll they way east, so there are no yellow cabs available. When a car is readily available, everything runs smoothly. The drivers are nice and the cars are nice enough. Prices are reasonable. However, if

3
★★★★★

I live on the lower east side, alllll they way east, so there are no yellow cabs available. When a car is readily available, everything runs smoothly. The drivers are nice and the cars are nice enough. Prices are reasonable. However, if

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HORRIBLE HORRIBLE HORRIBLE. Tell ALL OF YOUR FRIENDS! I wish I could give it NO stars! Let me sum it up.

Saturday, Sept. 11: I make 5am pick up reservation to take me to NEWARK airport
Sunday, September 12th: 5:15am, I'm sitting in

3
★★★★★

HORRIBLE HORRIBLE HORRIBLE. Tell ALL OF YOUR FRIENDS! I wish I could give it NO stars! Let me sum it up.

Saturday, Sept. 11: I make 5am pick up reservation to take me to NEWARK airport
Sunday, September 12th: 5:15am, I'm sitting in

.

Extremely rude and disrespectful. They have professional cars but they don't act professionally. They always say 7 to 10 minutes away but arrive late and then leave when you aren't around waiting for them like a dope.

1
★☆☆☆☆

Extremely rude and disrespectful. They have professional cars but they don't act professionally. They always say 7 to 10 minutes away but arrive late and then leave when you aren't around waiting for them like a dope.

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.

OK, so this has to be a family business or something to allow a rude dispatcher to stick with their business for the past few years. You would figure that they would be happy to gain and keep their clientelle, unfortunately it's obviously not the case with these guys. I used them back in the 80's and early 90's and never had a problem with them until a few years ago. The guy who answered the line was horribly rude. I asked if there was a car available and he just blatantly responded NO, and then hung up. I was so pleased that another car service place within the same vicinity and closer to me, DDA Car Service opened up. I must say the dispatchers are much more professional. They really work with you, even if they don't have a car available. What I mean that they really work with you, is that they actually contact another car service place that they know to see if they have any cars available.

After leaving this review, I will report Delancey Car Service to the BBB.

1
★☆☆☆☆

OK, so this has to be a family business or something to allow a rude dispatcher to stick with their business for the past few years. You would figure that they would be happy to gain and keep their clientelle, unfortunately it's obviously not the case with these guys. I used them back in the 80's and early 90's and never had a problem with them until a few years ago. The guy who answered the line was horribly rude. I asked if there was a car available and he just blatantly responded NO, and then hung up. I was so pleased that another car service place within the same vicinity and closer to me, DDA Car Service opened up. I must say the dispatchers are much more professional. They really work with you, even if they don't have a car available. What I mean that they really work with you, is that they actually contact another car service place that they know to see if they have any cars available.

After leaving this review, I will report Delancey Car Service to the BBB.

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.

I was a long term client of Delancey and called them almost every day to get me to work. The cars varied, and could be nice or a bit dirty-- that didn't bother me that much. And the drivers I found, after long experience, to be mostly

3
★★★★★

I was a long term client of Delancey and called them almost every day to get me to work. The cars varied, and could be nice or a bit dirty-- that didn't bother me that much. And the drivers I found, after long experience, to be mostly

.

I called Delancey to book a car for 5-6 hours. I agreed to pay an hourly rate for the exclusive use of the car for that time. The car that showed up was flithy. I had lots of appointments and errands to run and several were in midtown.

3
★★★★★

I called Delancey to book a car for 5-6 hours. I agreed to pay an hourly rate for the exclusive use of the car for that time. The car that showed up was flithy. I had lots of appointments and errands to run and several were in midtown.

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Let me add one more voice to all those others who've been talked back to, hung up on, etc. by the thoroughly unpleasant and uninterested band of dispatchers.
Once upon a time the company was reliable and the drivers fine. Perhaps the

3
★★★★★

Let me add one more voice to all those others who've been talked back to, hung up on, etc. by the thoroughly unpleasant and uninterested band of dispatchers.
Once upon a time the company was reliable and the drivers fine. Perhaps the

.

They were the only ones to drive during the big snowstorm a few years back, and my friend caught her plane at JFK. I started using them after that. However, the last time I called them there was no car when I showed up in front of my building. I called them and the operator told me that the car waited for ten minutes and left (which could not be true, as I was only 5 mins late). They had my number, but never called to warn me. I doubt a car came at all. I was going to miss my flight. The dispatcher told me to get a yellow cab. Terrible company.

0
★☆☆☆☆

They were the only ones to drive during the big snowstorm a few years back, and my friend caught her plane at JFK. I started using them after that. However, the last time I called them there was no car when I showed up in front of my building. I called them and the operator told me that the car waited for ten minutes and left (which could not be true, as I was only 5 mins late). They had my number, but never called to warn me. I doubt a car came at all. I was going to miss my flight. The dispatcher told me to get a yellow cab. Terrible company.

Pros: Cheap

Cons: They don't show up

.

Don't waste your time unless you want to be hung up on or berated by these a-holes.

0
★☆☆☆☆

Don't waste your time unless you want to be hung up on or berated by these a-holes.

Pros: They have cars

Cons: Dicky dispatchers

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I've used delancy car service a few times I call and they came within seconds they are totally cheap and reliable

2
★★★★★

I've used delancy car service a few times I call and they came within seconds they are totally cheap and reliable

.

While the dispatcher may not be the most dedicated customer service person (hey, they're answering a million calls and really don't have the time to go above and beyond for you), they're good where it matters.

The driver showed up super quickly and promptly, even waited for me for a good 20 minutes, and helped me load and unload heavy furniture (which he didn't need to do, especially considering that I had a male friend to help me). The rate he quoted me was also excellent.

All in all, a great experience. I'd def use them again.

2
★★★★★

While the dispatcher may not be the most dedicated customer service person (hey, they're answering a million calls and really don't have the time to go above and beyond for you), they're good where it matters.

The driver showed up super quickly and promptly, even waited for me for a good 20 minutes, and helped me load and unload heavy furniture (which he didn't need to do, especially considering that I had a male friend to help me). The rate he quoted me was also excellent.

All in all, a great experience. I'd def use them again.

Pros: Prompt, Waited for me, Good rate, Brand new SUV, Helpful

Cons: Rushed dispatcher

.

After waiting ouside for 20 minutes I called only to be told the driver had waited for ten and hung up. I needed them and they could care less. I didn't deserve to be disrespected and hung out to dry.

1
★☆☆☆☆

After waiting ouside for 20 minutes I called only to be told the driver had waited for ten and hung up. I needed them and they could care less. I didn't deserve to be disrespected and hung out to dry.

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.

I've used these guys for years and overlooked their rudeness, until now. I called for a call and waited outside for it for 25 minutes (I was told it would be there in 10). When I called to find out when I might expect to get the car I was told the driver waited for 10 minutes and he then hung up on me. I really needed the car that day and I was very rudely left hanging. thanks a lot!

0
★☆☆☆☆

I've used these guys for years and overlooked their rudeness, until now. I called for a call and waited outside for it for 25 minutes (I was told it would be there in 10). When I called to find out when I might expect to get the car I was told the driver waited for 10 minutes and he then hung up on me. I really needed the car that day and I was very rudely left hanging. thanks a lot!

.

I've learned that Delancey cannot be relied upon. The problem seems to be that they don't run the company like a business. It's more like a free-for-all. Once a car I called just never showed up, and then they told me there were no other cars available. The last straw came when I called them this morning for a car to pick me up for an important appointment. The dispatcher told me the car would be at my apartment in 10 minutes. I was downstairs in front of my building 12 minutes after that phone call. I called the dispatcher back to ask where the car was. He told me the driver had waited 15 minutes but no one showed up, so he left, and now there were no cars available. The dispatcher then promptly hung up on me. Had the dispatcher checked his log, he'd have seen that I hadn't even called 15 minutes earlier and his statement to me was a flat-out lie. Never mind the fact that had they taken my number, the driver could have called during his tortuous 2 minute wait. Learn how to run a business.

If you're thinking of calling Delancey for a car, think again. You're better off leaving a few minutes early and waiting for a yellow taxi.

0
★☆☆☆☆

I've learned that Delancey cannot be relied upon. The problem seems to be that they don't run the company like a business. It's more like a free-for-all. Once a car I called just never showed up, and then they told me there were no other cars available. The last straw came when I called them this morning for a car to pick me up for an important appointment. The dispatcher told me the car would be at my apartment in 10 minutes. I was downstairs in front of my building 12 minutes after that phone call. I called the dispatcher back to ask where the car was. He told me the driver had waited 15 minutes but no one showed up, so he left, and now there were no cars available. The dispatcher then promptly hung up on me. Had the dispatcher checked his log, he'd have seen that I hadn't even called 15 minutes earlier and his statement to me was a flat-out lie. Never mind the fact that had they taken my number, the driver could have called during his tortuous 2 minute wait. Learn how to run a business.

If you're thinking of calling Delancey for a car, think again. You're better off leaving a few minutes early and waiting for a yellow taxi.

Pros: reasonable price

Cons: rude, unreliable, inconsistent car quality

.

the service wouldnt be worse. Service industry personel should realize that hanging up on customers and telling them "you dont like it , too bad- use someone else". I guess when you really dont want to keep your business open much longer you can talk to your clients how you please and carge DOUBLE what you normally do. Ive used the company for 5 yrs solely based on location but its time to take my companies business elsewhere.... I hope you do too!

0
★☆☆☆☆

the service wouldnt be worse. Service industry personel should realize that hanging up on customers and telling them "you dont like it , too bad- use someone else". I guess when you really dont want to keep your business open much longer you can talk to your clients how you please and carge DOUBLE what you normally do. Ive used the company for 5 yrs solely based on location but its time to take my companies business elsewhere.... I hope you do too!

Cons: both thumbs down

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Never ontime... I used to rely on them and only be late to work in such occasion. They are extremely rude on the phone. The overcharge compared to other car services within the same vicinity.. such as allen car service. Rude, late and overpriced... definitely would not advice the use of this company.

1
★☆☆☆☆

Never ontime... I used to rely on them and only be late to work in such occasion. They are extremely rude on the phone. The overcharge compared to other car services within the same vicinity.. such as allen car service. Rude, late and overpriced... definitely would not advice the use of this company.

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.

I called up to get a price quote and was giving my locations and the time of day I would need, and just as I was reading the review about the rude person on the other line, the guy was so rude to me! I started telling him it would be a 10am, and just before I before I could finish my sentence to him my pick up and drop off locations, he said "From WHERE to WHERE!", very rudely! I used this company another time where they gave mea quote on the phone and when I was dropped off at my destination, the driver charged me more than I was supposed to be charged. I think I have learned my lesson now...

0
★☆☆☆☆

I called up to get a price quote and was giving my locations and the time of day I would need, and just as I was reading the review about the rude person on the other line, the guy was so rude to me! I started telling him it would be a 10am, and just before I before I could finish my sentence to him my pick up and drop off locations, he said "From WHERE to WHERE!", very rudely! I used this company another time where they gave mea quote on the phone and when I was dropped off at my destination, the driver charged me more than I was supposed to be charged. I think I have learned my lesson now...

.

I second the experience with the hanging up. The guy answered the phone and I couldn't clearly hear what he was saying. I politely asked him to repeat, and said "I'm sorry, I can't understand you very well." He screamed "How can we do business if you can't understand me?" and then immediately hung up the phone on me.

Precisely.

I'll never call back. The most ridiculous behavior I've ever heard from a company that's supposed to be in the service industry.

0
★☆☆☆☆

I second the experience with the hanging up. The guy answered the phone and I couldn't clearly hear what he was saying. I politely asked him to repeat, and said "I'm sorry, I can't understand you very well." He screamed "How can we do business if you can't understand me?" and then immediately hung up the phone on me.

Precisely.

I'll never call back. The most ridiculous behavior I've ever heard from a company that's supposed to be in the service industry.

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I called to find book a car and the guy just yelled NO CARS NOW and just hung up on me. Is there such a thing as customer service in this town?

0
★☆☆☆☆

I called to find book a car and the guy just yelled NO CARS NOW and just hung up on me. Is there such a thing as customer service in this town?

.

with a million different car services to choose from in nyc, don't waste your time with delancey?! i called to find out the fare from lower manhattan to JFK and the guy cut me off and yelled, "NO CARS NOW" and hung up. i called back again explaining that i only needed a price and he yelled even louder "I DONT CARE THE PRICE...NO CAR NOW!" choose any other car service, really.

0
★☆☆☆☆

with a million different car services to choose from in nyc, don't waste your time with delancey?! i called to find out the fare from lower manhattan to JFK and the guy cut me off and yelled, "NO CARS NOW" and hung up. i called back again explaining that i only needed a price and he yelled even louder "I DONT CARE THE PRICE...NO CAR NOW!" choose any other car service, really.

Cons: customer service, customer service, customer service

.

Although the cars and the drivers are quite satisfactory I been discouraged by the dispatcher on several occasions from using my American Express Card. If I charge a ride the dispatcher indicated to me that it would cost an addtional 15%. Thus on a $45 trip I would have to pay an additonal $6.75 if I wanted to charge the ride on my AMEX. This does not seem fair or in keeping with Delancey's agreement with AMEX.

2
★★★★☆

Although the cars and the drivers are quite satisfactory I been discouraged by the dispatcher on several occasions from using my American Express Card. If I charge a ride the dispatcher indicated to me that it would cost an addtional 15%. Thus on a $45 trip I would have to pay an additonal $6.75 if I wanted to charge the ride on my AMEX. This does not seem fair or in keeping with Delancey's agreement with AMEX.

Pros: Reliable, Clean , Courteous drivers

Cons: Costs

.

I was in a crunch trying to get to work, subways were flooded. I called Delancey Car SVC trying to get a couple cabs for me and the 20 other people waiting for me at the corner (had the number in my phone). They gave me attitude and hung up on me when I am trying to reach them for business. Terrible attitude from their workers and total disrespect for their customers.

0
★☆☆☆☆

I was in a crunch trying to get to work, subways were flooded. I called Delancey Car SVC trying to get a couple cabs for me and the 20 other people waiting for me at the corner (had the number in my phone). They gave me attitude and hung up on me when I am trying to reach them for business. Terrible attitude from their workers and total disrespect for their customers.

Cons: , treatment of customer

 

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