Time Square Watch Shops

★★★☆☆
  • 5300 S 76th St

    Greendale, WI 53129

    Map & Directions
  • 414-762-5693

About Time Square Watch Shops

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Hours
Sun 11am-6pm, Mon-Sat 10am-9pm

Shopping

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3.0 3
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I recently went To the Mayfair Mall location of this store and had a wonderful experience. I approached the store and there was a large crowd but the associate greeted me right away and informed me that they would be with me as soon as they could. The associates took care of the customers in the order that they approached the store and when they weren't sure who was next they asked. They were very fast, friendly, and were able to answer all my questions. The store was able to help me on 4 of my 5 watches and the one that they couldn't they were able to tell me exactly where i could go to get it fixed. I will continue to go to this store and shop. They now have a life long customer in me!!!!

Might I add that there selection in seiko and citizen watches are amazing and at even more amazing prices! They are discounted from their retail price and the citizens are even on a additional sale!! I recommend this store to any one who wants great service at a great value.

5
★★★★★

I recently went To the Mayfair Mall location of this store and had a wonderful experience. I approached the store and there was a large crowd but the associate greeted me right away and informed me that they would be with me as soon as they could. The associates took care of the customers in the order that they approached the store and when they weren't sure who was next they asked. They were very fast, friendly, and were able to answer all my questions. The store was able to help me on 4 of my 5 watches and the one that they couldn't they were able to tell me exactly where i could go to get it fixed. I will continue to go to this store and shop. They now have a life long customer in me!!!!

Might I add that there selection in seiko and citizen watches are amazing and at even more amazing prices! They are discounted from their retail price and the citizens are even on a additional sale!! I recommend this store to any one who wants great service at a great value.

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I went to Time Square yesterday (~2pm Sunday 10-7-07 )to get a watch battery changed. I saw the sales associate busy so I patiently waited for her to finish before I asked for service. She made brief eye contact (unfriendly might I add) and continued with what she was doing. A short while later, another customer walked up to the counter; immediately, the sales associate stopped what she was doing and helped the customer. Note that:

1. I was the only customer at first
2. She was the only employee working behind the counter
3. SHE SAW ME from the start
4. I am very approachable and DO NOT look intimidating.

I stormed out and decided to take my business elsewhere. It wouldn't be so bad if she would've at least told me something. But all I got was the unfriendly look.

It's unfortunate because their selection and prices are great, especially for Seiko Watches. But because of the blatant disregard for customer service, I will never go back to that location. I'm trying to find their website so that Corporate will hear about my experience. They've just lost a good customer. Hopefully, my experience at the Mayfair location will be much better.

1
★☆☆☆☆

I went to Time Square yesterday (~2pm Sunday 10-7-07 )to get a watch battery changed. I saw the sales associate busy so I patiently waited for her to finish before I asked for service. She made brief eye contact (unfriendly might I add) and continued with what she was doing. A short while later, another customer walked up to the counter; immediately, the sales associate stopped what she was doing and helped the customer. Note that:

1. I was the only customer at first
2. She was the only employee working behind the counter
3. SHE SAW ME from the start
4. I am very approachable and DO NOT look intimidating.

I stormed out and decided to take my business elsewhere. It wouldn't be so bad if she would've at least told me something. But all I got was the unfriendly look.

It's unfortunate because their selection and prices are great, especially for Seiko Watches. But because of the blatant disregard for customer service, I will never go back to that location. I'm trying to find their website so that Corporate will hear about my experience. They've just lost a good customer. Hopefully, my experience at the Mayfair location will be much better.

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I have purchased watches here for the last year or so. The watches are less expensive than at other retailers for the same item. They don't have a very large selection, but if you aren't overly particular you will find sufficient alternatives. Also, if you buy a Seiko they will provide a lifetime of free battery changes.

3
★★★☆☆

I have purchased watches here for the last year or so. The watches are less expensive than at other retailers for the same item. They don't have a very large selection, but if you aren't overly particular you will find sufficient alternatives. Also, if you buy a Seiko they will provide a lifetime of free battery changes.

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