Kdk Auto Brokers Incorporated

★★★★★
Family Owned and Operated Cleveland Used Car Dealership-KDK Auto Brokers

About Kdk Auto Brokers Incorporated

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Hours
Mon-Sat 10am-7pm Sun By Appointment

Automotive

Automotive
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.

You can be nice as well as friendly BUT still sell JUNK...If YOU DON"T WANT TO HAVE TO SURRENDER YOUR VEHICLE BACK TO THE BANK AND HAVE A REPO ON YOUR RECORD (DUE TO NEGLEGANT BS) BECAUSE ITS NON FIXABLE and will NOT RUN > DO NOT BUY A

3
★★★★★

You can be nice as well as friendly BUT still sell JUNK...If YOU DON"T WANT TO HAVE TO SURRENDER YOUR VEHICLE BACK TO THE BANK AND HAVE A REPO ON YOUR RECORD (DUE TO NEGLEGANT BS) BECAUSE ITS NON FIXABLE and will NOT RUN > DO NOT BUY A

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they claim to be a family owned and run business with family values and a "laid back attitude", but in reality. they are just another used car dealership with the same lax morals as every other sleazy place.
i drove 2 hours in my truck to view a car on their lot, explained that i was interested and only needed a few days to get the cash together. the General manager (RJ) said he would hold the car for a week or two till i had the cash and could take a day off work and drive back down. well the day i was ready to purchase the car i got in touch with john the sales manager and he told me they sold the car already.

they make promises on a handshake to customers under the guise of trustworthy family men, but do not keep their word and did not follow through with those promises.

i recommend everyone avoid this dealership at all costs.

1
★☆☆☆☆

they claim to be a family owned and run business with family values and a "laid back attitude", but in reality. they are just another used car dealership with the same lax morals as every other sleazy place.
i drove 2 hours in my truck to view a car on their lot, explained that i was interested and only needed a few days to get the cash together. the General manager (RJ) said he would hold the car for a week or two till i had the cash and could take a day off work and drive back down. well the day i was ready to purchase the car i got in touch with john the sales manager and he told me they sold the car already.

they make promises on a handshake to customers under the guise of trustworthy family men, but do not keep their word and did not follow through with those promises.

i recommend everyone avoid this dealership at all costs.

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Great People- I had a truly nice experience at KDK. The staff was very knowledable and I'm really happy with the purchase of my new to me 05 BMW 325Xi. I didn't feel pressured or rushed and was very pleased with the condition of my car.

3
★★★★★

Great People- I had a truly nice experience at KDK. The staff was very knowledable and I'm really happy with the purchase of my new to me 05 BMW 325Xi. I didn't feel pressured or rushed and was very pleased with the condition of my car.

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John, R.J., and Mike were great. I called ahead and got a detailed walkaround on an F-150. R.J. called it right on- the truck was great and the experience all around was super. Very nice people and easy to deal with. I will do business

3
★★★★★

John, R.J., and Mike were great. I called ahead and got a detailed walkaround on an F-150. R.J. called it right on- the truck was great and the experience all around was super. Very nice people and easy to deal with. I will do business

.

Just purchased our new to us 06 Honda Accord from RJ at KDK and couldn't be happier! We told RJ what we were looking for and he was very professional and knowledable throughout the process. We got our car for alot less than blue book and

3
★★★★★

Just purchased our new to us 06 Honda Accord from RJ at KDK and couldn't be happier! We told RJ what we were looking for and he was very professional and knowledable throughout the process. We got our car for alot less than blue book and

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The cars seemed nice, and for a good price. I thought I was getting a great deal on my Mercedes, but then a month later it wouldn't drive. I had the Benz towed to a specialist and they told me sombody put the wrong spindle on the car.

3
★★★★★

The cars seemed nice, and for a good price. I thought I was getting a great deal on my Mercedes, but then a month later it wouldn't drive. I had the Benz towed to a specialist and they told me sombody put the wrong spindle on the car.

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Just bought my new to me BMW 325Xi and I couldn't be happier with the experience! I loved the environment at KDK. I found the staff to be both knowledable and unpushy. My buying experience was both transparent and straight forward. Had

3
★★★★★

Just bought my new to me BMW 325Xi and I couldn't be happier with the experience! I loved the environment at KDK. I found the staff to be both knowledable and unpushy. My buying experience was both transparent and straight forward. Had

.

These guys were great- like always! Both of my parents have bought vehicles from KDK and I bought my SUV last year from them. Always a very transparent and easy transaction. My son just purchased a pickup and we couldn't be happier!

3
★★★★★

These guys were great- like always! Both of my parents have bought vehicles from KDK and I bought my SUV last year from them. Always a very transparent and easy transaction. My son just purchased a pickup and we couldn't be happier!

.

So, not the first time on this lot. Always tempting cars, tempting prices. If you look at them they always have some problem.

Wife wanted to look at a 2003 CRV that was on their lot, I didn't want to make the trip, told her it would

3
★★★★★

So, not the first time on this lot. Always tempting cars, tempting prices. If you look at them they always have some problem.

Wife wanted to look at a 2003 CRV that was on their lot, I didn't want to make the trip, told her it would

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..A LOT OF CARS

3
★★★★★

..A LOT OF CARS

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The salesmen are very personable, and the atmosphere is laid back, but unfortunately the cars are not up to par. I bought a 2010 car from KDK , which included the manufacturer warranty. I later found out, while having my car serviced,

3
★★★★★

The salesmen are very personable, and the atmosphere is laid back, but unfortunately the cars are not up to par. I bought a 2010 car from KDK , which included the manufacturer warranty. I later found out, while having my car serviced,

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A super relaxed and great car buying experience. R.J. and Mike were very helpfull in filling my car buying needs. I found the atmosphere to be very laid back and homie. I got a great deal and will recommend to friends in the future!

3
★★★★★

A super relaxed and great car buying experience. R.J. and Mike were very helpfull in filling my car buying needs. I found the atmosphere to be very laid back and homie. I got a great deal and will recommend to friends in the future!

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As a repeat buyer I just wanted to say how comfortable and enjoyable my experience was at KDK. The family owned experience is most definetly felt. I never feel pressured and the atmosphere is great. It's my second purchase in just over

3
★★★★★

As a repeat buyer I just wanted to say how comfortable and enjoyable my experience was at KDK. The family owned experience is most definetly felt. I never feel pressured and the atmosphere is great. It's my second purchase in just over

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I purchased a lemon from these guy's and went back for more torture. They decide who they sell to. Buyer BEWARE.

3
★★★★★

I purchased a lemon from these guy's and went back for more torture. They decide who they sell to. Buyer BEWARE.

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From: "Mills, Nate"
Date: January 27, 2011 11:31:00 AM EST
To:
Subject: Recent Experience

Good Morning,

I wanted to take a moment today to share my recent buying experience with you. I found the 2005 Mercedes C230 Kompressor that I have been looking for on your site through Autotrader.com. I was a little apprehensive in calling as I am approximately 3 hours 15 minutes away from your dealership. I decided to call anyway. I spoke to Phil who was extremely nice and gave me a good feeling over the phone. He made me feel good enough that I jumped in my BMW and drove 3 hours and 15 minutes to your dealership with a check in hand with hopes of buying the 2005 Benz.

When I arrived I walked in and immediately was greeted by my first name which I did not even introduce myself yet. That was pretty darn impressive. I thought the show room was impressive, updated, modern and cozy.

I had 3 different people working with me to get me in and out as fast as I wanted knowing that I had a 3 hour drive ahead of me. The men I worked with were GREAT!! I could relate to all of them on some level. The car was clean and ready for me and everything fell into place nicely.

They all did their part and had me in and out in no time (which was what I wanted. They were trying to accommodate me.)

All in all it was a great experience!! I will be back!!

Keep up the GREAT customer service because in the end that is what will drive your business, referrals and sales as well as keep people like me coming back over and over again!!

Thanks to Everyone at KDK for the great experience!!! Have a wonderful day!!!

Sincerely,

5
★★★★★

From: "Mills, Nate" <nmills@ohiomasonichome.org>
Date: January 27, 2011 11:31:00 AM EST
To: <rj.elser@yahoo.com>
Subject: Recent Experience

Good Morning,

I wanted to take a moment today to share my recent buying experience with you. I found the 2005 Mercedes C230 Kompressor that I have been looking for on your site through Autotrader.com. I was a little apprehensive in calling as I am approximately 3 hours 15 minutes away from your dealership. I decided to call anyway. I spoke to Phil who was extremely nice and gave me a good feeling over the phone. He made me feel good enough that I jumped in my BMW and drove 3 hours and 15 minutes to your dealership with a check in hand with hopes of buying the 2005 Benz.

When I arrived I walked in and immediately was greeted by my first name which I did not even introduce myself yet. That was pretty darn impressive. I thought the show room was impressive, updated, modern and cozy.

I had 3 different people working with me to get me in and out as fast as I wanted knowing that I had a 3 hour drive ahead of me. The men I worked with were GREAT!! I could relate to all of them on some level. The car was clean and ready for me and everything fell into place nicely.

They all did their part and had me in and out in no time (which was what I wanted. They were trying to accommodate me.)

All in all it was a great experience!! I will be back!!

Keep up the GREAT customer service because in the end that is what will drive your business, referrals and sales as well as keep people like me coming back over and over again!!

Thanks to Everyone at KDK for the great experience!!! Have a wonderful day!!!

Sincerely,

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From: "Mills, Nate" Date: January 27, 2011 11:31:00 AM EST\r
To: Subject: Recent Experience\r
\r
\r
Good Morning,\r
\r
\r
\r
I wanted to take a moment today to share my recent buying experience

3
★★★★★

From: "Mills, Nate" Date: January 27, 2011 11:31:00 AM EST\r
To: Subject: Recent Experience\r
\r
\r
Good Morning,\r
\r
\r
\r
I wanted to take a moment today to share my recent buying experience

.

These people are unbelievable, they are complete snakes in the grass. They treat you like gold when you first get there, but once you sign on the dotted line they treat you like complete crap. I bought a car from them, not 5 minutes down

3
★★★★★

These people are unbelievable, they are complete snakes in the grass. They treat you like gold when you first get there, but once you sign on the dotted line they treat you like complete crap. I bought a car from them, not 5 minutes down

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KDK Auto Brokers is a good dealership to go to! They are very honest about the cars. I enjoyed my exprience!

3
★★★★★

KDK Auto Brokers is a good dealership to go to! They are very honest about the cars. I enjoyed my exprience!

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Ok, so here goes...I am preparing to drive over 4 1/2 hours one way to pick up this vehicle. I am praying for a pleasant buying experience and also praying that I am not disapointed in the vehilcle once I arrive as it is beautiful online.

3
★★★★★

Ok, so here goes...I am preparing to drive over 4 1/2 hours one way to pick up this vehicle. I am praying for a pleasant buying experience and also praying that I am not disapointed in the vehilcle once I arrive as it is beautiful online.

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WHATA RELIEF.............. IM AN ONLINE BUYER FROM WASHIGTON STATE THATS 1000% SATISFIED

after searching for the car i wanted for about 2 months(a 07lincoln mkz with higher than average miles so the price would be right) i found kdk auto

3
★★★★★

WHATA RELIEF.............. IM AN ONLINE BUYER FROM WASHIGTON STATE THATS 1000% SATISFIED

after searching for the car i wanted for about 2 months(a 07lincoln mkz with higher than average miles so the price would be right) i found kdk auto

.

I made an appointment via email with KDK to see a truck they had listed. I drove 80 miles to find out they had sold it 3 hours earlier. A quick email to tell me it was no longer available would have saved me 3 hours and alot of gas.

When I informed the salesman that I had an appointment to see the truck, his response was, "Oh, my son does the email. I'm the owner, and I didn't know anything about it." If they are a family owned business, they better start communicating with their family, and the customers. And, the owner better start knowing what's going on there. I will warn all my friends away from them.

1
★☆☆☆☆

I made an appointment via email with KDK to see a truck they had listed. I drove 80 miles to find out they had sold it 3 hours earlier. A quick email to tell me it was no longer available would have saved me 3 hours and alot of gas.

When I informed the salesman that I had an appointment to see the truck, his response was, "Oh, my son does the email. I'm the owner, and I didn't know anything about it." If they are a family owned business, they better start communicating with their family, and the customers. And, the owner better start knowing what's going on there. I will warn all my friends away from them.

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so i put my credit app in thursday and its saturday and they still have even done anything. when i called them they had no record of me even putting one in. they said the would call me back ...they never did not once. POS dealership dont

3
★★★★★

so i put my credit app in thursday and its saturday and they still have even done anything. when i called them they had no record of me even putting one in. they said the would call me back ...they never did not once. POS dealership dont

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I live in Chicago and I saw an ad on Auto Trader for KDK Auto Brokers. Called them and flew to Cleveland to see the car. They picked me up at the airport and took me to the dealer. I looked at the car I was interested in and did not like it. I then found another car I liked better on the lot and purchased it. There was no pressure at any time, and the employees treated me extremely well. Deal went very smoothly. I would purchase a car from them again.

Pros: Personal Service

Cons: None

5
★★★★★

I live in Chicago and I saw an ad on Auto Trader for KDK Auto Brokers. Called them and flew to Cleveland to see the car. They picked me up at the airport and took me to the dealer. I looked at the car I was interested in and did not like it. I then found another car I liked better on the lot and purchased it. There was no pressure at any time, and the employees treated me extremely well. Deal went very smoothly. I would purchase a car from them again.

Pros: Personal Service

Cons: None

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.

First, I did alot of research on the car I wanted and 96-00 Honda Civic was what I was looking for.,,,great reliability.\r
\r
Found a 99 Honda Civic online for my Son's first car. Gave Phil a call and he had Mike do a walk thru of the car

3
★★★★★

First, I did alot of research on the car I wanted and 96-00 Honda Civic was what I was looking for.,,,great reliability.\r
\r
Found a 99 Honda Civic online for my Son's first car. Gave Phil a call and he had Mike do a walk thru of the car

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There was nothing on the lot for my son to get as his first car, when the youngest dealer heard that he was buying it he decided to send us off the lot for about an over while he called a personal friend to the dealership to drop off a car

3
★★★★★

There was nothing on the lot for my son to get as his first car, when the youngest dealer heard that he was buying it he decided to send us off the lot for about an over while he called a personal friend to the dealership to drop off a car

Pros: First rate bullshitters

Cons: just about everyhting you can imagine

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I WISH I COULD GIVE THEM A ZERO STAR RATING BUT THIS WON'T LET YOU......Do not buy a thing from KDK Auto. They tell you they inspect the cars. They DO NOT. They check to make sure blatently obvious things are okay (headlights, etc.)

3
★★★★★

I WISH I COULD GIVE THEM A ZERO STAR RATING BUT THIS WON'T LET YOU......Do not buy a thing from KDK Auto. They tell you they inspect the cars. They DO NOT. They check to make sure blatently obvious things are okay (headlights, etc.)

Cons: TRY TO TALK THEIR WAY INTO SALES

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The guys at this place were very helpful and worked with me on the price so I could get the car I really wanted. I have had the car now for 3 months and it is still running strong. They helped me with a few small issues and went out of

3
★★★★★

The guys at this place were very helpful and worked with me on the price so I could get the car I really wanted. I have had the car now for 3 months and it is still running strong. They helped me with a few small issues and went out of

Pros: Car Prices Are Great

Cons: None Yet

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we saw a honda civic online, we went to see it about 45 minutes away when we got there we saw the car it looked great in person too, we got to look the entire car over without the sales people being pushy at all (I HATE THAT!) when we needed the key we a man came up to us and was very friendly and already had to key ready for us he was waiting for us!!! We took it for a test drive it ran GREAT, then we get back to the parking lot and the motor starts to idle real low almost to the point it was going to stall, we were just gonna walk away from it but the Mechanic came out and assured us he could fix it in 2 days, one day later we got a call to come check it out, we did, we drove it again....it ran great, We bought it I've had it for 2 months now, and NO NO NO NO problems what so ever. GREAT CUSTOMER SERVICE GOOD CARS GOOD PEOPLE....the only con i have is they smoke infront customers not a lot but it was enough to think ok this is weird....but other than that i would recommend them to anyone!

2
★★★★☆

we saw a honda civic online, we went to see it about 45 minutes away when we got there we saw the car it looked great in person too, we got to look the entire car over without the sales people being pushy at all (I HATE THAT!) when we needed the key we a man came up to us and was very friendly and already had to key ready for us he was waiting for us!!! We took it for a test drive it ran GREAT, then we get back to the parking lot and the motor starts to idle real low almost to the point it was going to stall, we were just gonna walk away from it but the Mechanic came out and assured us he could fix it in 2 days, one day later we got a call to come check it out, we did, we drove it again....it ran great, We bought it I've had it for 2 months now, and NO NO NO NO problems what so ever. GREAT CUSTOMER SERVICE GOOD CARS GOOD PEOPLE....the only con i have is they smoke infront customers not a lot but it was enough to think ok this is weird....but other than that i would recommend them to anyone!

Pros: NOT PUSHY!

Cons: Smokey

from CitySearch
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They agreed to meet me with my Escalade, I drove 3 hours to the meeting area, waited and finally got ahold of someone and they hadn't even left the lot yet. No call to let me know in advance. After 10 hours total that day with getting my Escalade I went home, they got lost, never showed up. I ended up having to pay for shipping. Which was also a few days delayed and they blamed it on the shipper, which was really their fault. They agreed to split up the downpayment and cash one check and hold the other, which was post dated even. Well they sent both checks through and now I'm left with almost a $1000 overdrawn in the bank with other checks they made bounce. And the owner so conviently doesn't remember agreeing to that even though they requested scanned copies all info and then sent me my vehicle, so tell me how he can say he don't remember, you don't send someone their truck if you don't know about the checks. You can't reach anyone and they are not good about returning calls. They like to give you sob drama stories of excuses to try to make you feel guilty. Then at the end he tells me they sell 150-200 cars a month that he can't remember everything, but I told him each customer is supposed to be treated as if they are the only customer and that he should remember everything and that has not been the case with me. I would NEVER suggest anyone to buy from them. They boast so much on their site for out of state buyers but they will make it a horrible experience in the end. I have already spoken with my attorney and I am now pursueing action. I have never had such a horrible buying experience.

0
★☆☆☆☆

They agreed to meet me with my Escalade, I drove 3 hours to the meeting area, waited and finally got ahold of someone and they hadn't even left the lot yet. No call to let me know in advance. After 10 hours total that day with getting my Escalade I went home, they got lost, never showed up. I ended up having to pay for shipping. Which was also a few days delayed and they blamed it on the shipper, which was really their fault. They agreed to split up the downpayment and cash one check and hold the other, which was post dated even. Well they sent both checks through and now I'm left with almost a $1000 overdrawn in the bank with other checks they made bounce. And the owner so conviently doesn't remember agreeing to that even though they requested scanned copies all info and then sent me my vehicle, so tell me how he can say he don't remember, you don't send someone their truck if you don't know about the checks. You can't reach anyone and they are not good about returning calls. They like to give you sob drama stories of excuses to try to make you feel guilty. Then at the end he tells me they sell 150-200 cars a month that he can't remember everything, but I told him each customer is supposed to be treated as if they are the only customer and that he should remember everything and that has not been the case with me. I would NEVER suggest anyone to buy from them. They boast so much on their site for out of state buyers but they will make it a horrible experience in the end. I have already spoken with my attorney and I am now pursueing action. I have never had such a horrible buying experience.

Pros: None

Cons: Everything

from CitySearch
.

I bought a car from KDK in October 2008. When I got there, the SUV I saw on the internet did not look as good in person. I soon realized that many of their cars come from auctions and not all are going to be perfect or lookers. However, they allowed me to browse around and I found something really nice and reliable. They had a large selection of all kinds of cars from BMW's to Kia's. The guys took really good care of me and I felt good after the experience. I did not have all of the downpayment initially, but they did hold the car while I obtained all of the funds. The salesperson, Mike, made me aware that he could hold the car only for 3 days and then I would have to put more money down to hold it for additional time. They have good service and I would buy from them again. I didn't feel like I had been slimed, like I did when I shopped at Ganley.

2
★★★★★

I bought a car from KDK in October 2008. When I got there, the SUV I saw on the internet did not look as good in person. I soon realized that many of their cars come from auctions and not all are going to be perfect or lookers. However, they allowed me to browse around and I found something really nice and reliable. They had a large selection of all kinds of cars from BMW's to Kia's. The guys took really good care of me and I felt good after the experience. I did not have all of the downpayment initially, but they did hold the car while I obtained all of the funds. The salesperson, Mike, made me aware that he could hold the car only for 3 days and then I would have to put more money down to hold it for additional time. They have good service and I would buy from them again. I didn't feel like I had been slimed, like I did when I shopped at Ganley.

Pros: There are several different vehicles to choos from. The staff is friendly and attentive.

Cons: The location was cramped. From my understanding, they were moving to a larger location.

from CitySearch
.

I purchased a used car from KDK and, being a woman buying a used car and having heard lots of horror stories about used car dealers, I was nervous and skeptical, but decided it was the best way to go. 24 hours after I drove off the lot, the car died and I was devastated. I contacted KDK and they arranged for the vehicle to be towed back to them at no charge and told me they would evaluate it for me.
Turns out it was a defective alternator. Not only did they agree to replace it, they provided me with a vehicle to use until my car was repaired. They handled the whole situation beautifully and left me feeling like I'd gotten the better end of the deal. They were under no obligation to fix the car since I'd purchased it "AS IS", and they went the extra mile to make sure I was happy and taken care of and driving a safe vehicle.
The guys are FANTASTIC over there. Honest, reassuring and just 100% GREAT GUYS. With wholesale dealers, you typically walk out the door and they don't care after that. These guys DO care. They have taken care of me each step of the way and they've provided more than just a vehicle, they've provided assurance in an unsure world. I LOVE THESE GUYS!!!!
GO TO KDK. YOU WILL NOT BE DISAPPOINTED!!!

2
★★★★★

I purchased a used car from KDK and, being a woman buying a used car and having heard lots of horror stories about used car dealers, I was nervous and skeptical, but decided it was the best way to go. 24 hours after I drove off the lot, the car died and I was devastated. I contacted KDK and they arranged for the vehicle to be towed back to them at no charge and told me they would evaluate it for me.
Turns out it was a defective alternator. Not only did they agree to replace it, they provided me with a vehicle to use until my car was repaired. They handled the whole situation beautifully and left me feeling like I'd gotten the better end of the deal. They were under no obligation to fix the car since I'd purchased it "AS IS", and they went the extra mile to make sure I was happy and taken care of and driving a safe vehicle.
The guys are FANTASTIC over there. Honest, reassuring and just 100% GREAT GUYS. With wholesale dealers, you typically walk out the door and they don't care after that. These guys DO care. They have taken care of me each step of the way and they've provided more than just a vehicle, they've provided assurance in an unsure world. I LOVE THESE GUYS!!!!
GO TO KDK. YOU WILL NOT BE DISAPPOINTED!!!

Pros: Honest, Hardworking Guys That Want To Do Right By Their Customers

Cons: None That I Could Find

from CitySearch
.

This dealership is so classy! All the salesmen are extremely friendly and helpful. As soon as you walk in you are greeted but not pushed. They all give you space to rekindle your thoughts. I felt very confortable and welcomed!! I love KDK AUTOBOKERS!!!! If you want a good atmosphere with great knowledgable sales representatives go to KDK!!!!

2
★★★★★

This dealership is so classy! All the salesmen are extremely friendly and helpful. As soon as you walk in you are greeted but not pushed. They all give you space to rekindle your thoughts. I felt very confortable and welcomed!! I love KDK AUTOBOKERS!!!! If you want a good atmosphere with great knowledgable sales representatives go to KDK!!!!

Pros: YOU FEEL SO WELCOME LIKE YOUR FAMILY!!!

Cons: NONE

from CitySearch
 

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