The Charles Penzone Grand Salon

★★★★☆
  • 6671 Village Pkwy

    Columbus, OH 43085

    Map & Directions
  • 614-418-5350

About The Charles Penzone Grand Salon

Categories
  • Spas
  • Day Spas

Personal Services

Personal Services
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I have am very spontaneous and have used tons of different stylists at Penzones and Kenneths, etc. Last week I popped into Penzones with no appt. Shane was available so I saw her for the first time. I didn't have time to stop at home for a photo of the style I wanted so I had to talk her through it. I did show her pics from a magazine of what I didn't want my hair to look like. She really listened and looked at pics of what I didn't want. She did a great job and I will see her again.

Thanks Shane

5
★★★★★

I have am very spontaneous and have used tons of different stylists at Penzones and Kenneths, etc. Last week I popped into Penzones with no appt. Shane was available so I saw her for the first time. I didn't have time to stop at home for a photo of the style I wanted so I had to talk her through it. I did show her pics from a magazine of what I didn't want my hair to look like. She really listened and looked at pics of what I didn't want. She did a great job and I will see her again.

Thanks Shane

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I have been a client of Charles Penzone for 10+ years and I have seen many different stylists. To be a good client and to receive top notch service you must be flexible and not say...oh just barely trim the ends. If you get something you don't like TELL them, they are always happy to fix the problem. Patrons need to wake up and realize these stylists get trained and paid to make you look your best. Just because you think you look your best doesn't mean you do. They are artsy and creative which is why they thrive in their industry. BRAVO Charles Penzone for turning out such unique and talented individuals! I can't wait for my next appointment! By the way, I am NOT an employee or have any connection to CP...I just love what they do and how they do it!

5
★★★★★

I have been a client of Charles Penzone for 10+ years and I have seen many different stylists. To be a good client and to receive top notch service you must be flexible and not say...oh just barely trim the ends. If you get something you don't like TELL them, they are always happy to fix the problem. Patrons need to wake up and realize these stylists get trained and paid to make you look your best. Just because you think you look your best doesn't mean you do. They are artsy and creative which is why they thrive in their industry. BRAVO Charles Penzone for turning out such unique and talented individuals! I can't wait for my next appointment! By the way, I am NOT an employee or have any connection to CP...I just love what they do and how they do it!

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Uneven and bad haircut, the colorist Brendell was afraid to fix the color and wasted time before deciding she doesn't want to fix it. Too many stylist crammed in one area, very noisy. Not worth the money.

1
★☆☆☆☆

Uneven and bad haircut, the colorist Brendell was afraid to fix the color and wasted time before deciding she doesn't want to fix it. Too many stylist crammed in one area, very noisy. Not worth the money.

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The lobby is pleasant and I was greeted promptly.
I have visited several times for color, cut and style.
The workers are attentive. The stylist listened to my choices and concerns and I have been pleased with the results each visit.
I intend to select other spa services they offer.
It is great to know it is available in central Ohio.
The costs were within the range I have spent at other salons.
I would recommend them for realistic comparison choose something similar you have experienced at another salon.

4
★★★★☆

The lobby is pleasant and I was greeted promptly.
I have visited several times for color, cut and style.
The workers are attentive. The stylist listened to my choices and concerns and I have been pleased with the results each visit.
I intend to select other spa services they offer.
It is great to know it is available in central Ohio.
The costs were within the range I have spent at other salons.
I would recommend them for realistic comparison choose something similar you have experienced at another salon.

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I agree with the other reviewer....I have been getting hair, nails, waxing done a Penzone's for sometime...all of my clinicians are excellent....wouldn't go elsewhere. However, a few years back, I went for a wedding updo.....DISASTER..I was with some guy who thought he knew what I "should" have not what I wanted and it looked AWFUL...I was devistated..stick with them for daily stuff not the big day!

4
★★★★☆

I agree with the other reviewer....I have been getting hair, nails, waxing done a Penzone's for sometime...all of my clinicians are excellent....wouldn't go elsewhere. However, a few years back, I went for a wedding updo.....DISASTER..I was with some guy who thought he knew what I "should" have not what I wanted and it looked AWFUL...I was devistated..stick with them for daily stuff not the big day!

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I was married in October of 2006 and had the unfortunate experience of having a "trial" updo and "trial" makeup application done here. I've been a Charles Penzone on again off again goer most of my life until now. Can I say horrible service to brides? My hairstylist was supposidly the best in the biz. I gave a picture of exactly what I wanted and it turned out NOTHING like it. Not only that, she shunned and made faces at any suggestion, question, etc that came out of my mouth...(all of which were quite normal I assure you)...as if she was the Queen of hair. After a frustrating session there, I proceeded to get my make up down......which went no better..ONLY GOT WORSE. Again I described to the woman exactly what I wanted, only to end up looking like an absolute clown. Literally....NOT KIDDING. Now I'm no makeup artist (although I pride myself on being quite good at it and get many compliments)...but this was ridiculous. I left the salon in silent tears. The following week I sent an e-mail over to my "bridal rep" describing the lack luster services and my expectations....to receive a 2 liner sorry e-mail. No, "Please come back and we'll do you over again for free" or "I'd love to give you a gift certificate for your trouble". I ended up cancelling a party of 7 gals (bridesmaids and moms) scheduled to come in prior to the wedding because of all this. I am now a Kenneth's believer!! They did unbelievable jobs on my hair and makeup and I will never go back. Brides...BEWARE of Charles Penzone!!!!!!!

3
★★★☆☆

I was married in October of 2006 and had the unfortunate experience of having a "trial" updo and "trial" makeup application done here. I've been a Charles Penzone on again off again goer most of my life until now. Can I say horrible service to brides? My hairstylist was supposidly the best in the biz. I gave a picture of exactly what I wanted and it turned out NOTHING like it. Not only that, she shunned and made faces at any suggestion, question, etc that came out of my mouth...(all of which were quite normal I assure you)...as if she was the Queen of hair. After a frustrating session there, I proceeded to get my make up down......which went no better..ONLY GOT WORSE. Again I described to the woman exactly what I wanted, only to end up looking like an absolute clown. Literally....NOT KIDDING. Now I'm no makeup artist (although I pride myself on being quite good at it and get many compliments)...but this was ridiculous. I left the salon in silent tears. The following week I sent an e-mail over to my "bridal rep" describing the lack luster services and my expectations....to receive a 2 liner sorry e-mail. No, "Please come back and we'll do you over again for free" or "I'd love to give you a gift certificate for your trouble". I ended up cancelling a party of 7 gals (bridesmaids and moms) scheduled to come in prior to the wedding because of all this. I am now a Kenneth's believer!! They did unbelievable jobs on my hair and makeup and I will never go back. Brides...BEWARE of Charles Penzone!!!!!!!

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My first visit will not be my last. Personal service was great - offering beverages of our choice. Each of the employees were friendly and did an excellent job. I think the decor added to the whole experience being peaceful. Plenty of parking.

5
★★★★★

My first visit will not be my last. Personal service was great - offering beverages of our choice. Each of the employees were friendly and did an excellent job. I think the decor added to the whole experience being peaceful. Plenty of parking.

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