Launder, William J, Md - Maryland Orthopedics

★★★☆☆
  • 75 Thomas Johnson Dr

    Frederick, MD 21702

    Map & Directions
  • 301-663-0009

About Launder, William J, Md - Maryland Orthopedics

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First let me say that I agree with the other reviewer who said the staff is rude. When you walk in you are not greeted. Secondly, the office charges for everything. If you need any forms completed it is 20 per page. Dr. Cohen is always in a rush and doesn't take the time to listen to anything you have to say. On one visit, I made the mistake and asked him a question and he was literally walking away in a rush while answering my question. My visits are not more than 5 minutes at $200 dollars a pop. This office is clearly all about the money and not about quality care.

1
★☆☆☆☆

First let me say that I agree with the other reviewer who said the staff is rude. When you walk in you are not greeted. Secondly, the office charges for everything. If you need any forms completed it is 20 per page. Dr. Cohen is always in a rush and doesn't take the time to listen to anything you have to say. On one visit, I made the mistake and asked him a question and he was literally walking away in a rush while answering my question. My visits are not more than 5 minutes at $200 dollars a pop. This office is clearly all about the money and not about quality care.

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First of all, to the gentleman that rambled on incessantly, you appear to be more upset with yourself, as I have been seeing them for 5 months and NEVER experienced what you state. Also, I have had 5 knee surgeries, including to have my kneecap replaced, so please do not tell me about knee problems as mine are far worse than you describe.
Thus, I know of what you speak, but you are wrong. Please do something to deal with your anger, as that appears to be a far more pressing concern for you.

They got me approved for Workers comp and I have been on workers comp for 5 months. My doctor is very thorough, gets to the point, and is fighting workers comp over their refusal to grant certain services. He will call me if I leave a message and they always make appointments available to me. There is a long wait sometimes, but if your injury was work related, you were not paying for it. That is the way workers comp works. Did you have an attorney? If not, that was your first mistake.

The staff has been nothing but absolutely kind to me so your treatment may be a result of you. I cannot speak for their PT, or the other doctors, but I completely reject your statements regarding the staff. They have always been extremely courteous and my doctor has not recommended surgery for my back, as he wants a brace and epidurals before they make that decision, so he is not a cut happy Orthopedic. In fact I have had over 8 orthopedic surgeries, so I know something about what I speak.

I would recommend them to anyone, and their office as well. You spoke of one knee injury and tried to defame the entire firm. Try having 8 surgeries with different doctors and then, maybe you can make a more informed statement.

Thank you Maryland Orthopedic, P.A., as this patient is completely satisfied and respects your firm.

4
★★★★☆

First of all, to the gentleman that rambled on incessantly, you appear to be more upset with yourself, as I have been seeing them for 5 months and NEVER experienced what you state. Also, I have had 5 knee surgeries, including to have my kneecap replaced, so please do not tell me about knee problems as mine are far worse than you describe.
Thus, I know of what you speak, but you are wrong. Please do something to deal with your anger, as that appears to be a far more pressing concern for you.

They got me approved for Workers comp and I have been on workers comp for 5 months. My doctor is very thorough, gets to the point, and is fighting workers comp over their refusal to grant certain services. He will call me if I leave a message and they always make appointments available to me. There is a long wait sometimes, but if your injury was work related, you were not paying for it. That is the way workers comp works. Did you have an attorney? If not, that was your first mistake.

The staff has been nothing but absolutely kind to me so your treatment may be a result of you. I cannot speak for their PT, or the other doctors, but I completely reject your statements regarding the staff. They have always been extremely courteous and my doctor has not recommended surgery for my back, as he wants a brace and epidurals before they make that decision, so he is not a cut happy Orthopedic. In fact I have had over 8 orthopedic surgeries, so I know something about what I speak.

I would recommend them to anyone, and their office as well. You spoke of one knee injury and tried to defame the entire firm. Try having 8 surgeries with different doctors and then, maybe you can make a more informed statement.

Thank you Maryland Orthopedic, P.A., as this patient is completely satisfied and respects your firm.

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We've also been to the Frederick office and the doctor we were working with seemed OK. Didn't do PT there.

The waits can be a little long. The staff past the front desk seemed helpful and we didn't really have any issue there.

As always you need to take responsibility for your care and if you're not getting what you need go elsewhere (that includes checking all the reports and records if insurance is involved).

They are surgeons and so are biased in that direction if the condition seems to fall in that range. That may or may not be your best option...

4
★★★★☆

We've also been to the Frederick office and the doctor we were working with seemed OK. Didn't do PT there.

The waits can be a little long. The staff past the front desk seemed helpful and we didn't really have any issue there.

As always you need to take responsibility for your care and if you're not getting what you need go elsewhere (that includes checking all the reports and records if insurance is involved).

They are surgeons and so are biased in that direction if the condition seems to fall in that range. That may or may not be your best option...

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I was treated so bad when I had to undergo physicaly therapy after a head-on collision car accident that I got up and left and swore to myself that I would never return to Maryland Orthopedics.

Here is what to expect at Maryland Orthopedics in Frederick, MD on 75 Thom Drive.

Rude, detached, receptionists who are downright hostile if you ask a question. You can tell that they hate their jobs and the people who depend on them as patients.

My lawyer sent me there to pick up a doctor's note stating that I couldn't work because I was on crutches for two weeks - I was on crutches and all the receptionist had to do was fax the one page to my lawyer who was at a local phone number. Instead she refused to fax the doctor's note to my lawyer and on crutches - I had to struggle and go all the way to Kinko's in Germantown, MD to fax it. YYou know she could have faxed it instead of sit at the desk and roll her eyes at all the injured people in the lobby.

There are two heavy doors to get in the lobby - a receptionist was standing right by the heavy door and could have opened it for me while I was crutches. It was winter and cold out with snow on the ground. She looked at me and didn't even open the door as I struggled with the door to try and get in. An elderly male patient with his arm in a sling jumped out of his chair in the waiting room to come over and get the door for me. At least he had a heart.

While I was sitting in the lobby waiting for my physical therapy session, I couldn't believe that the two assistant therapists were having a conversation right in front of me about how the one was taking classes to make a career change to do something "she liked more". Great, I thought, and THIS is the woman who is going to work on my shattered knees from my accident?

The final straw was one day, when I was in more pain than usual from my injuries and working on one of the therapy machines to strengthen my arms, I couldn't believe that the nurses and workers there were letting a woman's two WILD and uncontrollable, screaming kids run around the physical therapy room while the mother and no one told the kids to settle down and stop running, screaming and climbing on the equipment - which I don't even think is safe for kids. They kept hopping up on a table and then hopping down - I could see that the table was putting black marks on the wall every time the kids jumped up on it and jumped down.

Then after telling the nurses that my back and neck were particularly painful that day (I broke my back in 2004 and the car accident re-injured it) - they insisted that I contort my body down to the floor to get into a piece of equipment. I could barely stand up out of the chair, let alone get into that thing.

When I was yelled at to get into the machine, or else by a young 19 year old smart mouth assistant, the same one who said she was taking college classes to do something "she really liked" - I just decided that was the last straw and I said - "You know what - I've had it and I am out of here!"

Then - I thought I was finally done with that place - when to my horror I saw on my insurance medical report from the doctor several months later - that the doctor never reported the loss of feeling I suffered in my knee that was permanent nerve damage that I vehemently told him about at the start of my examinations with him and that was not mentioned on my medical report that I need to give to insurance.

My knees were leaning against the dashboard of my car when a drunk driver hit me head on at about 70mph when I was going about 50 mph. The impact bruised my knees so severely that I lost permanent feeling in my right knee. It doesn't hurt anymore, 5 months since my accident, but it is extremely annoying and uncomfortable to have my knee numb and tingly all the time.

I had an entire conversation with the doctor about the permanent loss of feeling in my right knee and he told me that I probably would not get the feeling back in that knee.

That was the crux of my insurance claim i.e. that thanks to the drunk driver - I've suffered permanent nerve damage in my right knee and right leg. ANd the doctor didn't think that was important enough to contain in my medical report?!

Now I can't receive any compensation for the suffering I will have to endure for the rest of my life because I can't feel my knee. Every time I get an itch on my knee - I can feel the annoying itch caused by the tingling of the damaged nerves - but when I scratch - I can't feel anything and the itch can't be scratched away.

Thank you doctors and jerky staff punks at Maryland Orthopedic. So glad I walked out the door and never returned. Some people say HMO's are bad - but Kaiser Permanente where I go now never treated me like a second class citizen. They never even came close!

1
★☆☆☆☆

I was treated so bad when I had to undergo physicaly therapy after a head-on collision car accident that I got up and left and swore to myself that I would never return to Maryland Orthopedics.

Here is what to expect at Maryland Orthopedics in Frederick, MD on 75 Thom Drive.

Rude, detached, receptionists who are downright hostile if you ask a question. You can tell that they hate their jobs and the people who depend on them as patients.

My lawyer sent me there to pick up a doctor's note stating that I couldn't work because I was on crutches for two weeks - I was on crutches and all the receptionist had to do was fax the one page to my lawyer who was at a local phone number. Instead she refused to fax the doctor's note to my lawyer and on crutches - I had to struggle and go all the way to Kinko's in Germantown, MD to fax it. YYou know she could have faxed it instead of sit at the desk and roll her eyes at all the injured people in the lobby.

There are two heavy doors to get in the lobby - a receptionist was standing right by the heavy door and could have opened it for me while I was crutches. It was winter and cold out with snow on the ground. She looked at me and didn't even open the door as I struggled with the door to try and get in. An elderly male patient with his arm in a sling jumped out of his chair in the waiting room to come over and get the door for me. At least he had a heart.

While I was sitting in the lobby waiting for my physical therapy session, I couldn't believe that the two assistant therapists were having a conversation right in front of me about how the one was taking classes to make a career change to do something "she liked more". Great, I thought, and THIS is the woman who is going to work on my shattered knees from my accident?

The final straw was one day, when I was in more pain than usual from my injuries and working on one of the therapy machines to strengthen my arms, I couldn't believe that the nurses and workers there were letting a woman's two WILD and uncontrollable, screaming kids run around the physical therapy room while the mother and no one told the kids to settle down and stop running, screaming and climbing on the equipment - which I don't even think is safe for kids. They kept hopping up on a table and then hopping down - I could see that the table was putting black marks on the wall every time the kids jumped up on it and jumped down.

Then after telling the nurses that my back and neck were particularly painful that day (I broke my back in 2004 and the car accident re-injured it) - they insisted that I contort my body down to the floor to get into a piece of equipment. I could barely stand up out of the chair, let alone get into that thing.

When I was yelled at to get into the machine, or else by a young 19 year old smart mouth assistant, the same one who said she was taking college classes to do something "she really liked" - I just decided that was the last straw and I said - "You know what - I've had it and I am out of here!"

Then - I thought I was finally done with that place - when to my horror I saw on my insurance medical report from the doctor several months later - that the doctor never reported the loss of feeling I suffered in my knee that was permanent nerve damage that I vehemently told him about at the start of my examinations with him and that was not mentioned on my medical report that I need to give to insurance.

My knees were leaning against the dashboard of my car when a drunk driver hit me head on at about 70mph when I was going about 50 mph. The impact bruised my knees so severely that I lost permanent feeling in my right knee. It doesn't hurt anymore, 5 months since my accident, but it is extremely annoying and uncomfortable to have my knee numb and tingly all the time.

I had an entire conversation with the doctor about the permanent loss of feeling in my right knee and he told me that I probably would not get the feeling back in that knee.

That was the crux of my insurance claim i.e. that thanks to the drunk driver - I've suffered permanent nerve damage in my right knee and right leg. ANd the doctor didn't think that was important enough to contain in my medical report?!

Now I can't receive any compensation for the suffering I will have to endure for the rest of my life because I can't feel my knee. Every time I get an itch on my knee - I can feel the annoying itch caused by the tingling of the damaged nerves - but when I scratch - I can't feel anything and the itch can't be scratched away.

Thank you doctors and jerky staff punks at Maryland Orthopedic. So glad I walked out the door and never returned. Some people say HMO's are bad - but Kaiser Permanente where I go now never treated me like a second class citizen. They never even came close!

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