World Gym

★☆☆☆☆
  • 2429 Military Rd # 2

    Niagara Falls, NY 14304

    Map & Directions
  • 716-297-5107

About World Gym

Categories
Hours
Daily 24 Hours

Sports & Recreation

Sports & Recreation
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Please go somewhere else, they lie consistently and take no responsibility. Their service (including their Manager Stefanie) is laughable, in that there is no service or attempt to resolve anything. I have worked in customer service positions for over a decade and am disgusted with their poor treatment and deceptive practices. I have filed a complaint with the Better Business Bureau, but if there are not applicable consumer protection settings in place I hope this review will help warn people about this location.

When I joined the gym I was told that the membership was for one year and advised of the penalties for terminating prior to the end of that year. I remember asking if it was only for a year and the man that was signing me up said yes. Unfortunately I was unable to keep going to the gym after the first 2 months but understood about the termination fee and decided to just let the membership lapse after the end of the year.

18 months after signing up there were still deductions being made from the account. When I went into the Military location and told the person there that I was not told and did not intend for the contract to auto renew and wanted the membership terminated immediately. The desk representative said that she had taken care of it and there would be no further debits from the account. The account the debits were being made from was subsequently changed and the issue seemingly resolved even though I had paid for an additional 6 months of a gym membership we had only intended to pay for 12 months (and only used for 2).

Now I've recieved a collections notice for 362.70. When I received this collections notice I contacted the location I was advised over the phone that all of the contracts auto renew and that cancellation must be done in writing, neither of which was advised either during the initial sign up nor when we verbally cancelled at the gym. The representative also stated that it is their practice to just keep billing if the account on file doesn't work to a set amount and then sell the account to a collections agency.

I may have been nave in thinking that when I asked questions prior to signing the contract they were being answered honestly, that I was signing a one year contract that would have to be renewed the following year. And again when I came into the gym to cancel the contract and was advised I would no longer be charged. But in a basic search of complaints regarding World Gym I found numerous references to similar billing issues.

Either this is an accepted business practice to train employees to unethically lie to potential members and then again to members who want to cancel their membership or an instance of employees making mistakes. But it is unethical to hold someone accountable for 360.00 sent to collections after already paying 220.00. There should be some company accountability for misrepresentation and lies. Based on the service I have recieved I have come to the conclusion that this is an accepted money making practice. It is disgusting and they should be ashamed.

1
★☆☆☆☆

Please go somewhere else, they lie consistently and take no responsibility. Their service (including their Manager Stefanie) is laughable, in that there is no service or attempt to resolve anything. I have worked in customer service positions for over a decade and am disgusted with their poor treatment and deceptive practices. I have filed a complaint with the Better Business Bureau, but if there are not applicable consumer protection settings in place I hope this review will help warn people about this location.

When I joined the gym I was told that the membership was for one year and advised of the penalties for terminating prior to the end of that year. I remember asking if it was only for a year and the man that was signing me up said yes. Unfortunately I was unable to keep going to the gym after the first 2 months but understood about the termination fee and decided to just let the membership lapse after the end of the year.

18 months after signing up there were still deductions being made from the account. When I went into the Military location and told the person there that I was not told and did not intend for the contract to auto renew and wanted the membership terminated immediately. The desk representative said that she had taken care of it and there would be no further debits from the account. The account the debits were being made from was subsequently changed and the issue seemingly resolved even though I had paid for an additional 6 months of a gym membership we had only intended to pay for 12 months (and only used for 2).

Now I've recieved a collections notice for 362.70. When I received this collections notice I contacted the location I was advised over the phone that all of the contracts auto renew and that cancellation must be done in writing, neither of which was advised either during the initial sign up nor when we verbally cancelled at the gym. The representative also stated that it is their practice to just keep billing if the account on file doesn't work to a set amount and then sell the account to a collections agency.

I may have been nave in thinking that when I asked questions prior to signing the contract they were being answered honestly, that I was signing a one year contract that would have to be renewed the following year. And again when I came into the gym to cancel the contract and was advised I would no longer be charged. But in a basic search of complaints regarding World Gym I found numerous references to similar billing issues.

Either this is an accepted business practice to train employees to unethically lie to potential members and then again to members who want to cancel their membership or an instance of employees making mistakes. But it is unethical to hold someone accountable for 360.00 sent to collections after already paying 220.00. There should be some company accountability for misrepresentation and lies. Based on the service I have recieved I have come to the conclusion that this is an accepted money making practice. It is disgusting and they should be ashamed.

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