Luxury Nail & Spa

★★★☆☆

About Luxury Nail & Spa

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Personal Services

Personal Services
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I had been a regular customer of Luxury; pedicure, manicure and waxing. I will not be returning after today.

I had scheduled an appointment to have my eyebrows waxed, as I had many times before. To cut to the chase, the woman who waxed my eyebrows cut a big section out of my left eyebrow. I had pointed it out to her, and she denied cutting the hair off, as if a bald spot had just appeared. She then proceeded to become very aggitated with me (the customer) and proceeded to say that she didn't cut the patch out of my eyebrow and that she is not lying. At this point, I asked to speak to the manager. As the manager was walking in, the woman (waxer) was speaking in another language to her (very rude) and wouldn't let me get one word in once the manager was in the room with us. The manager took one look, made a frown, and then said "I'm sorry". That's it - just "I'm sorry" - which, in reality, what could she have done at that point? The hair was gone from my eyebrow. However, the waxer was still talking incessantly, in another language, making a scene. I walked out after I stated that I'm not paying for the service and will not EVER return to the salon.

1
★☆☆☆☆

I had been a regular customer of Luxury; pedicure, manicure and waxing. I will not be returning after today.

I had scheduled an appointment to have my eyebrows waxed, as I had many times before. To cut to the chase, the woman who waxed my eyebrows cut a big section out of my left eyebrow. I had pointed it out to her, and she denied cutting the hair off, as if a bald spot had just appeared. She then proceeded to become very aggitated with me (the customer) and proceeded to say that she didn't cut the patch out of my eyebrow and that she is not lying. At this point, I asked to speak to the manager. As the manager was walking in, the woman (waxer) was speaking in another language to her (very rude) and wouldn't let me get one word in once the manager was in the room with us. The manager took one look, made a frown, and then said "I'm sorry". That's it - just "I'm sorry" - which, in reality, what could she have done at that point? The hair was gone from my eyebrow. However, the waxer was still talking incessantly, in another language, making a scene. I walked out after I stated that I'm not paying for the service and will not EVER return to the salon.

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I always go to this salon for my manicures, pedicures, and waxing. They are friendly without being overly-talkative. They massage your legs with hot rocks during your pedicure, which is actually very soothing.

4
★★★★☆

I always go to this salon for my manicures, pedicures, and waxing. They are friendly without being overly-talkative. They massage your legs with hot rocks during your pedicure, which is actually very soothing.

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