Berkeley East Bay Humane Society

★★★☆☆
  • 2700 9th St

    Berkeley, CA 94710

    Map & Directions
  • 510-845-7735

About Berkeley East Bay Humane Society

Hours
Mon-Fri 10:00am- 4:00pm Sat 10:00am- 3:00pm

Pets & Animals

Pets & Animals
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I love the berkeley humane society! Especially the veterinary hospital! The staff are all so nice there, and the veterinarians actually take time to talk to you and answer all your questions. Plus, they always call with my dog's results on labwork - and take time to answer more questions. And, they are affordable. I would never take my pets anywhere else for their medical care because it's obvious that everyone their really believes in high quality customer service and a healthy life for my pets. Plus, and this is a really big plus - the money I pay for veterinary care helps the animals in their shelter who are waiting for a new home! What a great place!

5
★★★★★

I love the berkeley humane society! Especially the veterinary hospital! The staff are all so nice there, and the veterinarians actually take time to talk to you and answer all your questions. Plus, they always call with my dog's results on labwork - and take time to answer more questions. And, they are affordable. I would never take my pets anywhere else for their medical care because it's obvious that everyone their really believes in high quality customer service and a healthy life for my pets. Plus, and this is a really big plus - the money I pay for veterinary care helps the animals in their shelter who are waiting for a new home! What a great place!

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March 11th, 2008 -
I arrive at the BEBHS at around 8 or 8:30am to drop my kitten, Puma, off for her spay appointment. I arrive to two women behind the counter, an older woman who look like she belongs and a younger woman who looks like a vet tech [VT]. The older woman seems cold and distant and makes me feel as if I'm lucky to be wasting her time. When I attempt to ask the younger woman something, she says she has no idea. I asked her a couple other things and got the same answer. I wondered why she was even working there. I asked about the relationship between the Humane Society and clinic and am told that, in fact, the clinic does not have anything to do with the HS and they are two separate entities. I find that amusing because they are in the same building, share a name, and I was told by their volunteer coordinator that they are one in the same.
I wait for a VT to come get Puma and am told that the VT will take her to see if she's okay for surgery and then come back and tell me if all is well. The VT does not keep her word and I have to ask the older woman what's going on, she tells me to just come back around 4pm to pick Puma up.
I return when I was told to find Puma is so drugged up she can't lift her head, she can't even keep her eyes open. I just shrug it off and take her home.

March 26th, 2008 -
I was told Puma should be healed by now but I have noticed that she has a strange bulge around/under the incision site. I call the BEBHS and am told she needs to be brought in ASAP to be checked. My mother and quite a few others think Puma may have a hernia. When I arrive at the BEBHS around 3, the VT takes Puma and I am not allowed to go with her. She returns about 5 minutes later saying the doctor doesn't THINK it's a hernia. Which gives me the impression that no one actually checked her, they just assumed. I am told that it's probably just a reaction to the internal dissolving sutures that were used and that if it does not get better in two weeks, to bring her back. When I tried to explain that no one had warned me what could happen and that I thought that was really strange, she just looked at me with this dumbfounded look on her face and said, "We sent you home with a sheet." To which I replied, "Yes, but there was nothing on it about possibly side effects or reactions."
I told my mother this as well as my cousin and Daniel's mother, my cousin asked if they had given me any sort of medication or antibiotics for Puma and I said no. She then says that what they told me sounds like an infection and can't understand why they didn't give me anything for it. I have no idea.

April 22nd, 2008 -
I return yet again to the BEBHS at 3:30pm. This time because Puma's incision site has been scabbing for a month. I have to ask to go back with her this time and she hissed at the VT, something she has never done before. They explain that because it's a low-cost clinic day, neither of their rooms are usually open. I don't care about that and just want to know what's wrong with my kitten. I'm brought into a room and a veterinarian [DVM] comes in. He gives me the feeling that yet again I am lucky to be wasting his time, just like the older lady at the counter. As I try to explain why I'm there, he continually talks over me, interrupts me, and is obviously uninterested in my explanations of my kitten. He pokes and pulls and prods at Puma, and she yowls like she's in pain. I can't do a thing about it. He then says that there is still some suture left in and that it should be gone in 3-4 months. I look confused and begin to explain exactly what the VT had told me the day I picked her up the first time. He again interrupts me and talks over me. I get rather angry and tell him to just let me explain about my cat and why I'm there and what the VT told me about my cat, continually emphasizing that it is my cat. When I pause to gather my thoughts after explaining a bit, he rudely says, "Are you done now?"
I have never EVER walked out of a place before, but I looked at him and looked at the VT holding my cat down and said, "give me my cat."
I then asked the lady at the counter if their hospital manager was there and if I could please speak with her. I then waited and waited until the manager finally came.
And all she could say was sorry, the chart says this, the chart says that. When I told her about how I was told that they were not affiliated with the HS, she asked who had told me that and I said I didn't remember but that I knew they were affiliated with the HS and that it made the HS look terrible. And when I attempt to explain how the DVM had treated me, she simply said, "well I wasn't in the room."
And from her "chart explanations" it seemed to me that the DVM that had just looked at my cat was a replacement for their regular DVM. When she finally asked if there was anyway they could correct the situation I said, "no, I highly doubt that now. "

1
★☆☆☆☆

March 11th, 2008 -
I arrive at the BEBHS at around 8 or 8:30am to drop my kitten, Puma, off for her spay appointment. I arrive to two women behind the counter, an older woman who look like she belongs and a younger woman who looks like a vet tech [VT]. The older woman seems cold and distant and makes me feel as if I'm lucky to be wasting her time. When I attempt to ask the younger woman something, she says she has no idea. I asked her a couple other things and got the same answer. I wondered why she was even working there. I asked about the relationship between the Humane Society and clinic and am told that, in fact, the clinic does not have anything to do with the HS and they are two separate entities. I find that amusing because they are in the same building, share a name, and I was told by their volunteer coordinator that they are one in the same.
I wait for a VT to come get Puma and am told that the VT will take her to see if she's okay for surgery and then come back and tell me if all is well. The VT does not keep her word and I have to ask the older woman what's going on, she tells me to just come back around 4pm to pick Puma up.
I return when I was told to find Puma is so drugged up she can't lift her head, she can't even keep her eyes open. I just shrug it off and take her home.

March 26th, 2008 -
I was told Puma should be healed by now but I have noticed that she has a strange bulge around/under the incision site. I call the BEBHS and am told she needs to be brought in ASAP to be checked. My mother and quite a few others think Puma may have a hernia. When I arrive at the BEBHS around 3, the VT takes Puma and I am not allowed to go with her. She returns about 5 minutes later saying the doctor doesn't THINK it's a hernia. Which gives me the impression that no one actually checked her, they just assumed. I am told that it's probably just a reaction to the internal dissolving sutures that were used and that if it does not get better in two weeks, to bring her back. When I tried to explain that no one had warned me what could happen and that I thought that was really strange, she just looked at me with this dumbfounded look on her face and said, "We sent you home with a sheet." To which I replied, "Yes, but there was nothing on it about possibly side effects or reactions."
I told my mother this as well as my cousin and Daniel's mother, my cousin asked if they had given me any sort of medication or antibiotics for Puma and I said no. She then says that what they told me sounds like an infection and can't understand why they didn't give me anything for it. I have no idea.

April 22nd, 2008 -
I return yet again to the BEBHS at 3:30pm. This time because Puma's incision site has been scabbing for a month. I have to ask to go back with her this time and she hissed at the VT, something she has never done before. They explain that because it's a low-cost clinic day, neither of their rooms are usually open. I don't care about that and just want to know what's wrong with my kitten. I'm brought into a room and a veterinarian [DVM] comes in. He gives me the feeling that yet again I am lucky to be wasting his time, just like the older lady at the counter. As I try to explain why I'm there, he continually talks over me, interrupts me, and is obviously uninterested in my explanations of my kitten. He pokes and pulls and prods at Puma, and she yowls like she's in pain. I can't do a thing about it. He then says that there is still some suture left in and that it should be gone in 3-4 months. I look confused and begin to explain exactly what the VT had told me the day I picked her up the first time. He again interrupts me and talks over me. I get rather angry and tell him to just let me explain about my cat and why I'm there and what the VT told me about my cat, continually emphasizing that it is my cat. When I pause to gather my thoughts after explaining a bit, he rudely says, "Are you done now?"
I have never EVER walked out of a place before, but I looked at him and looked at the VT holding my cat down and said, "give me my cat."
I then asked the lady at the counter if their hospital manager was there and if I could please speak with her. I then waited and waited until the manager finally came.
And all she could say was sorry, the chart says this, the chart says that. When I told her about how I was told that they were not affiliated with the HS, she asked who had told me that and I said I didn't remember but that I knew they were affiliated with the HS and that it made the HS look terrible. And when I attempt to explain how the DVM had treated me, she simply said, "well I wasn't in the room."
And from her "chart explanations" it seemed to me that the DVM that had just looked at my cat was a replacement for their regular DVM. When she finally asked if there was anyway they could correct the situation I said, "no, I highly doubt that now. "

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