Metro Auto Storage

★☆☆☆☆

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Transportation & Storage

Transportation & Storage
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R & I Motors

9435 Ronda Ln Houston, TX

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I am 50 years old and rarely do I complain, but the treatment my wife received from this company is unbelievable. My wife is a flight attendent and had to drive by car from Dallas to Houston (200 miles) to obtain her Chinese Visa from the Chinese Consulate in Houston. Being unfamiliar with the area she mistakenly parked in a lot which borders the consulate that is owned by The Bete Co. There was an SUV vehicle parked next to her that blocked the sign notifying people not to park or they will be towed. This parking lot was to be used by mall customers only. When she came out, she noticed that the SUV was not there and that is when she noticed the towing sign. She contacted the towing company and was informed that the cost to get the car was $187.00, and since the car was in my name and not hers, they charged her an additional bogus charge of $20.00 for an "Affidavit of Right of Possesion and Control", even though her name was listed on the insurance document as an additional driver. To add insult to injury, the towing company accepted cash only. This created a major problem because she had no account at a local bank. After she finally got the cash from her credit union, she tried to pay them with $220,00 in cash for the $207.00 bill, but was told she had to have the exact amount or she would receive no change.

When she returned back to Consulate, she immediately noticed that the same SUV was back in the same parking space blocking the towing sign. It is clear that this SUV diliberately blocked the sign and a spotter called the towing company. Thank you Brete Co for making my wife's day a living hell. We will NEVER shop at any of your stores. Since she works for a major airline, we will make sure that EVERYONE we talk to arriving in Houston will know of this low life practice.

0
★☆☆☆☆

I am 50 years old and rarely do I complain, but the treatment my wife received from this company is unbelievable. My wife is a flight attendent and had to drive by car from Dallas to Houston (200 miles) to obtain her Chinese Visa from the Chinese Consulate in Houston. Being unfamiliar with the area she mistakenly parked in a lot which borders the consulate that is owned by The Bete Co. There was an SUV vehicle parked next to her that blocked the sign notifying people not to park or they will be towed. This parking lot was to be used by mall customers only. When she came out, she noticed that the SUV was not there and that is when she noticed the towing sign. She contacted the towing company and was informed that the cost to get the car was $187.00, and since the car was in my name and not hers, they charged her an additional bogus charge of $20.00 for an "Affidavit of Right of Possesion and Control", even though her name was listed on the insurance document as an additional driver. To add insult to injury, the towing company accepted cash only. This created a major problem because she had no account at a local bank. After she finally got the cash from her credit union, she tried to pay them with $220,00 in cash for the $207.00 bill, but was told she had to have the exact amount or she would receive no change.

When she returned back to Consulate, she immediately noticed that the same SUV was back in the same parking space blocking the towing sign. It is clear that this SUV diliberately blocked the sign and a spotter called the towing company. Thank you Brete Co for making my wife's day a living hell. We will NEVER shop at any of your stores. Since she works for a major airline, we will make sure that EVERYONE we talk to arriving in Houston will know of this low life practice.

Pros: None

Cons: Too Many to list.

 

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