Colorado Prestige Escrow LLC

WOW, I am sad to see that every post on here confirms the complete inadequacy of this company and their employees that i have heard of numerous times.

I would like to advise all readers (agents, brokers, lenders, buyers, sellers, etc) that per RESPA the buyer absolutely has a right to choose a title company to handle the closing of their purchase transaction. The seller can refuse the contract and/or title company, but the buyer CAN request the use of any title company of their choice based on price, efficiency, etc. More often than not, if the buyer has researched title premiums and presents the seller with the savings they will receive on their owner's policy by going through another company, the seller will be willing to switch.
Obviously this is not the case when a bank/lender has an unannounced alliance with Colorado Prestige, as they are receiving some sort of benefit by using their terrible services and forcing the other parties in the transaction to be sumbitted to this nonesence.

I have closed a vast array of various transactions in the state of colorado and have found that Direct Title has unparralled service and unbeatable prices. I have been forced to use other title companies as we all have throughout the years, but have never found a company to beat their fees, premiums, or service. From what i have heard they have been around for 10 years in colorado, but i work with one person for all title/escrow/closing/post closing/etc needs, from order to policy i only have one contact, her name is Erin and you can't beat her service...period. All in all i recommend coercing any seller NOT to use them if at all possible.

As an agent, I have been forced to deal with this company off and on for 6 years and I am astounded that anyone this incompetent has been able to stay in business for as long as they have. I have never had a single closing with them that has gone smoothly. The latest dealing has been a complete nightmare. I had a cash buyer purchasing a foreclosed property. (a two week close). When we still had no title work or communications a few days before closing, we made frantic attempts to get someone to respond. We were continually told that Colorado Prestige had no file for this deal despite the fact that they cashed the earnest money check with no problems. After several days of calls to anyone that would answer the phone, we were told that our file was entered into their new computer system that no one knew how to use and therefore no one had been working on the file. Our closing was delayed nearly two weeks while they started working on the file. As of the day before the new closing, I still had no HUD or numbers. After calling all day, I received the numbers at 5:10 PM. To my great surprise, I found that there was a $5000 escrow added to my buyer's figures for an HOA violation lien regarding landscaping. This was the first I knew of this and the first the Seller's agent knew of it as well. Luckily my buyer had the cash and was planning on having the landscaping taken care of right away, so while he was not happy about it, he did not object to the escrow. We showed up at the listing agent's office for the closing on the next afternoon and waited 45 minutes for a closer from Colorado Prestige to show up. When they still did not appear, we called again and found out that they had "forgotten" to send anyone. So, with their approval we had them fax the docs and had a Chicago Title closer notarize the docs. In reviewing the docs and escrow agreement, we found that the title company had known about the HOA lien and escrow requirement for 10 days and had passed this information on to no one. We were told that Colorado Prestige would then overnight our closing packets and checks. This was last week and the listing agent and I are still waiting for our closing packets and checks and, Big Surprise, We can't get anyone at Colorado Prestige to return our phone calls. I do not know how a company like this remains in business, but I urge every agent that works with banks to forward these reviews to every asset manager that they work with and maybe they will realize that these incompetents are not serving their interests.

One star is too much for this CO. After a month after the closing, they failed to send a check to HOA, so the management company is threatening the buyers to put a lean on their property. They never answer the phones and ignore emails. They closing took place 1 week later because they lost a file(!) in the middle. Horrible experience!

Isn't this just an Escrow company? I don't think they have anything do with Title but maybe record docs. I would much rather had my closing done some where else! The people at Colorado American Title were nice though. At least somebody was getting something right. And, they actually answer their phones!

This company has taken what was suppose to be exciting time, the purchase of my first ever home, and turned it into a nightmare.
S. told our Realtor Friday they had the paperwork and A. would come in and finish up Saturday. Now today they are claiming not to have received the file, and have no figures from the lender yet. Oh and it's the Sellers fault.
Now it MAY BE Friday or Monday.
Sure didn't take them as long to cash the escrow check. They have our money and we have nothing yet. I won't tell my worse enemy to use this company. Too bad I can't give them minus stars!

This moronic substitute for a legitimate company disbursed escrowed funds to the wrong subcontractor; a subcontractor we had chosen not to use, before the work was even scheduled with anyone, and of course, before the work was started, completed, inspected or approved. My limited knowledge of these things suggests that besides being absolutely inept, incompetent...you know the rest if you've had any experience or heard any stories of this (cough) company; that this type of unapproved, etc. disbursement must be, at least, bordering on the illegal. I sincerely hope that it is at least cause for rescinding any licensure, etc. In closing this title company sucks.

I've had all the same bad experiences, but when I couldn't cash my commission check, this was the real topper. After several calls, I was able to get through to the manager who blamed checks written on a closed account as the problem. It took another trip to their offices to receive a valid check.

I am a listing agent in Denver and have worked with this company for a few years. I have had several transactions there, and I cringe even thinking about them.

Since I work for the banks, they get to decide which title company to use. As a listing broker, I rely heavily on the competence of the title company to get me through these bank deals. Unfortunately, I can only count on Colorado Prestige for one thing, and that is to screw up every single deal. It does not matter if it's cash! It will still be screwed up! I have urged my banks not to use to company for a long time now, but it is obvious who is in bed with whom.

The worst closings of my life have happened here and I feel like I am obligated to warn every agent and buyer that get stuck using this title company of the nightmare ahead. If you are a selling agent, please be forewarned...They will always blame the banks, other agents, utility companies, whomever they can not to admit that they are the worst company in Denver.

My livlihood depends on closing. When my closings are here, I take the incompetence personally.

Although I have no idea how to follow up a review like that...I will give my 2 cents as well.

Being a mortgage broker I have now worked with this company 5 times. They are batting a perfect 1000 for f'ing up everything they do.

So far in my experience with them, I have had a closing that scheduled at 10am that actually started at 12:30pm and we didn't get out of there until 6:30pm.

I have sat in a dilapidated shutdown call center and my clients were actually forced to sign their docs in a call center cubicle because they over booked and "it was the only place available"

I have gone to a closing there that had both lender and bank signed HUDs the day before.... and when we sat at the closing table the HUD was 700 dollars higher for no reason at all. They told the selling agent and I that we could get it fixed but it would take an additional 4 days, so we ended up eating it out of our commission just to avoid having to work with them for 1 minute longer.

The last closing I went to...guess what...the HUD was wrong and we closed 4 days after funds were sitting in their account.

Their biggest fault is lack of communication. Every single time I try to get a hold of the HUD preparer (ie.. the popular Amber Haines) her voice mail is full and yuou cant leave a message. They wont return your calls or emails, so I actually had to drive down there from Fort Collins to make a funding happen that should have happened 3 days earlier.

All in all, this is the worst company I have ever worked with. They are incompetent at their jobs and then shirk blame in everyone elses direction. You can have docs there 2 weeks prior to close (have done it and proved it) and they WILL screw it up some how.

Their managers are completely useless... So if they are continue the trend of being constantly understaffed, I am surprised they don't just fire them and make even more money for nothing.

the only person there who is worth a dime is the receptionist. So please advise...if you want anything done, call the main office and tell her that you cant get a hold of anybody and she will actually do something about it.

If you can avoid them...do so...if not... make sure that your clients are so overly informed of their incompetence that they get sick of hearing it...because towards the end of the transaction... you WILL end up apologizing for their actions.

These people are so disorganized...it's no wonder that they need to rely on gov't agencies for business. There is little or no communication, and ball was dropped at every pass. Even the management was out to lunch through the whole process. I'd avoid this company at all costs.

If you've read the first review by Matt M., then that pretty much sums it up. Unfortunately, it is usually the seller that gets to choose which title company to go with, which really stinks. This company gets an "F" for communication, availability, and ease of transaction. However, they do receive an "A" for continually getting their HUD Settlement Statement wrong. I and my wife are both Bankers and have had to deal with Colorado Prestige more times than we would like remember. There has never been any exception to their slowness and inability in processing the work. They will always try and blame the bank, the agent, or the seller first. Actually, I don't think they have ever taken responsibility for any of the delays or issues plagueing any of their closings.

If you know that the seller might use them, try and convince them to go to anyone else.

I am a full time real estate investor and have closed many transactions over the years. I have never dealt with such a sorry title company in my entire life. I was supposed to purchase a home using them as the title co and the closing got pushed back 2 weeks because they did not have all of the necessary documentation from the seller (a lender). I am now over 2 weeks overdue on another property that I was supposed to have allready purchased and I still don't know when to expect to close. On the first deal I had to babysit the process all the way through, just to make things happen. That should never be the responsibility of the buyer... These are the only 2 transactions that I've done with this company, but I'm supposed to close another at the end of this month and I'm scared about it closing on time to say the least. I would never recommend using this company to anyone. Its a shame that I, as the buyer, am unable to choose the title company or I wouldn't have to deal with this again... BEWARE!