Fiori Spa

I tried Fiori for the first time a week ago and it was really great!! I am a massage fanatic and I have never been able to find someone who gives the kind of massage I want until now. I found MY massage therapist. I was lucky to be booked with Anna and I will return as long as she is there. She had the pressure right. She talked very little during the massage and she even gave me tips on how I can keep my muscles relaxed. At the end, she showed me how to stretch my back at home. I left feeling incredible and completely relaxed. I have been doing my stretches and feeling great!! The customer service at the check out desk was really friendly as well. I can't imagine how anyone would have a bad experience here, but I guess it is possible. I highly recommend you try this place to see for your self.

I and a co-worker treated ourselves to a spa afternoon this past Friday, prior to the wine garden event. This was my second visit to the spa, and first time with a friend joining me. My massage was as great as the first, and was the reason I returned, and brought someone with me. My co-worker? She loved her treatment, and loved the spa. So, my two experiences have been great. Was the spa perfect? Of course not. Are you perfect? Whenever real people are involved, there is always something you could point to and say something negative about. To me, a day spa isn't a place to go and expect better than yourself; it is a place to retreat to for relaxation, rejuvenation, and stress relief. I appreciate this place, Fiori, for that, because that is what it is for, and for that, they do an excellent job. I mention this only because I was curious as to what others had to say, and after having read some of the reviews, makes me wonder if some of these reviewers have ever actually been here, or if they were, were they the kind of clients I would not want in my own place of business. I know that if something were simply not right, I would have no trouble telling someone, the manager, on the spot, at this or any other place of business, especially one that I cared to frequent. Again, just the opinion of a simple girl from Mississippi...I rambled; great place; and I will be back.

I am writing this because I was asked to by someone I can only assume is the new manager (she didnt introduce herself).
Over the last several months it seems like the service has gone downhill. The front desk staff and the rest of the spa staff used to be courteous and friendly. Now you're lucky if they even smile when I walk in the door.
I have been a regular customer of Fioris for some time now. Its convenient for me as I just live down the street. And their therapists are top notch! I highly recommend a facial (Shay) and a massage (Nick or Jennifer). I cant speak to the nail department; I have never had a nail service there.
But, if it is customer service youre looking for, you might want to look elsewhere. The place seems to have gone to the wolves ever since Natalie left. Dont let the plush surroundings fool you. They want you in and out quickly. (That is a new development.)
The girls at the front desk seem too busy on the phone for customers that are actually THERE for service. And its a definite craps shoot on whether youll get a friendly one or not. And I remember when we used to get escorted upstairs and greeted with smiling faces with offers of something to drink. Now it is head up the stairs and when you reach the landing theres a do it yourself drink station.
It just seems like there are 100 tiny things wrong all the time. The hot tub is broken. The steam room isnt working. There are constantly lights out and the buildings cleanliness has reached an all time low. The attendants are usually too busy on their cell phones (or eating. Yes EATING) to actually help the customers out.
I think management needs a swift kick in the pants.
I hope they turn the place around. It used to be such a wonderful retreat.

My mom of all people told me recently youre skin just doesnt look as good as it used to. This led me to realize that I need to do more as I age to keep my skin looking fresh. I researched all of the Houston day spas online and chose Fiori for a much needed facial. I scheduled an appointment for the Le Grand Classique facial based on the description that it would be deep cleaning yet not cause redness or inflammation. When I arrived I was promptly greeted by the staff and escorted through the spa for my appointment with Shea. She was able to immediately identify problem areas and assess what is likely causing my skin to look flat and unappealing. Almost two hours later I was in heaven. The whole process was fantastic. The best part though is that its been over 3 weeks and my skin still looks amazing. Im definitely going back. It was worth every penny.

The only positive I found of this spa is the nice building the spa is housed in. The services I received were mediocre, but better than the ruddiness of the people at the check in counter. Don't get fooled by appearances like I did, this is not the real deal.