Caribbean Supercenter

★★★☆☆
  • 5111 W Colonial Dr

    Orlando, FL 32808

    Map & Directions
  • 407-523-1308

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I ordered about 20 pounds of chicken cut up and picked it up the day the butcher said it would be ready. Three days later, (even though the sell-by date was 4 days later), there was an awful stench in the refrigerator. I called the store, and they said they couldn't do anything for me once it had left the store. He also asked me if the butcher was fat or thin, and what the butcher was wearing!!! He said that they didn't know how cold my refrigerator was (40 degrees), or whether I had left it sitting out in the sun (I didn't). I asked to speak to the manager, and the person I was talking to said he was the owner. Because I was having a dinner party that night with someone who ate only halal meat, I said that I would need to come and pick up some other chicken. (The only other halal meat store is on the other side of town). I asked if he could cut it up and have it ready for me when I came. He said no - that they can't do that because if I didn't come, he would be stuck with cut up chicken, but that the butcher was there and he could cut it for me. (Like he couldn't sell cut up chicken). When I arrived at the store 20 minutes later, I found that the butcher had been gone for hours and there was no one who could cut up my chicken. I went over to two employees who were standing at the front of the store and asked for a manager. The person said he was the manager. I asked him if he was the person that I talked to on the phone, and without even asking me what this was about, he said no, I must have talked to "Stan". I asked where Stan was, and the "manager" said that Stan was in the back office. I asked if I could talk to him, and the "manager" asked if I had an appointment. I said no, and the "manager" said that Stan was very busy and wouldn't have time to talk to me. Well, I have a message for Stan - he not only lost a very good customer, but I will tell all my friends never to shop there again.

1
★☆☆☆☆

I ordered about 20 pounds of chicken cut up and picked it up the day the butcher said it would be ready. Three days later, (even though the sell-by date was 4 days later), there was an awful stench in the refrigerator. I called the store, and they said they couldn't do anything for me once it had left the store. He also asked me if the butcher was fat or thin, and what the butcher was wearing!!! He said that they didn't know how cold my refrigerator was (40 degrees), or whether I had left it sitting out in the sun (I didn't). I asked to speak to the manager, and the person I was talking to said he was the owner. Because I was having a dinner party that night with someone who ate only halal meat, I said that I would need to come and pick up some other chicken. (The only other halal meat store is on the other side of town). I asked if he could cut it up and have it ready for me when I came. He said no - that they can't do that because if I didn't come, he would be stuck with cut up chicken, but that the butcher was there and he could cut it for me. (Like he couldn't sell cut up chicken). When I arrived at the store 20 minutes later, I found that the butcher had been gone for hours and there was no one who could cut up my chicken. I went over to two employees who were standing at the front of the store and asked for a manager. The person said he was the manager. I asked him if he was the person that I talked to on the phone, and without even asking me what this was about, he said no, I must have talked to "Stan". I asked where Stan was, and the "manager" said that Stan was in the back office. I asked if I could talk to him, and the "manager" asked if I had an appointment. I said no, and the "manager" said that Stan was very busy and wouldn't have time to talk to me. Well, I have a message for Stan - he not only lost a very good customer, but I will tell all my friends never to shop there again.

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I have to agree with First Impressions statement. This place does treat you as a criminal. I am a professional person and this place will never ever get my business!!! Don't go here there are other supermarkets in town!!!!!

1
★☆☆☆☆

I have to agree with First Impressions statement. This place does treat you as a criminal. I am a professional person and this place will never ever get my business!!! Don't go here there are other supermarkets in town!!!!!

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5 Stars! This is the only Caribbean Store that is clean, friendly, and has everything Caribbean that you need in the entire State of Florida, and Toronto, or New York!.
They are definitely not over priced, compared to Bedessee in South Florida! The only security I am aware of is a roving patrol consisting of one man, and he does not follow anyone around, he "patrols". (Guilty Conscience?) The only difference between CS and Publix is, Publix has security cameras in every isle with a live security person manning the station. I am sure CS could provide that too, but then, don't complain when the prices go up!
Caribbean Supercenter, you are the best, I bring all of my friends there to shop.

5
★★★★★

5 Stars! This is the only Caribbean Store that is clean, friendly, and has everything Caribbean that you need in the entire State of Florida, and Toronto, or New York!.
They are definitely not over priced, compared to Bedessee in South Florida! The only security I am aware of is a roving patrol consisting of one man, and he does not follow anyone around, he "patrols". (Guilty Conscience?) The only difference between CS and Publix is, Publix has security cameras in every isle with a live security person manning the station. I am sure CS could provide that too, but then, don't complain when the prices go up!
Caribbean Supercenter, you are the best, I bring all of my friends there to shop.

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Its a great place to shop. Saturday was my first time it was very busy but i got what I wanted. I did experience a little problem with waiting in line for a long period of time. I asked what was going on but no one who worked their could give me an answer at the time. I wanted to walk out. As I was about to this young lady who worked their approached me. I will never forget her face. She is a Jamaican a very tall girl. She explained to me what was going on and apologized for the inconvenience. I was surprised because while everyone else was calling for help she was trying to assist the other cashiers by telling them what to do. I was surprised I admired her. I hope the owners knows that they have an excellent worker. Despite of what was going on I had a great experience shopping there.

5
★★★★★

Its a great place to shop. Saturday was my first time it was very busy but i got what I wanted. I did experience a little problem with waiting in line for a long period of time. I asked what was going on but no one who worked their could give me an answer at the time. I wanted to walk out. As I was about to this young lady who worked their approached me. I will never forget her face. She is a Jamaican a very tall girl. She explained to me what was going on and apologized for the inconvenience. I was surprised because while everyone else was calling for help she was trying to assist the other cashiers by telling them what to do. I was surprised I admired her. I hope the owners knows that they have an excellent worker. Despite of what was going on I had a great experience shopping there.

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Today was my first time visiting this store. The customer service was great compared to certain stores that I have been to. I really want to recognize a particular person. I don't remember her name but she was very pleasant. She worked on register 4 today. I think she is the supervisor. She was a vey tall and beautiful young lady. When I told her it was my first time she welcomed me in a very professional way. She told me where I could find everythig. I have already told my friends and family where to go and shop. This store has everything..

2
★★★★☆

Today was my first time visiting this store. The customer service was great compared to certain stores that I have been to. I really want to recognize a particular person. I don't remember her name but she was very pleasant. She worked on register 4 today. I think she is the supervisor. She was a vey tall and beautiful young lady. When I told her it was my first time she welcomed me in a very professional way. She told me where I could find everythig. I have already told my friends and family where to go and shop. This store has everything..

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I visit this store quite often, the selection of Caribbean products is mind boggling.The price is generally beyond compare.
I have no clue how they survive but I absolutely love it.
I Particularly like the Traditional Indian religious section
you can pick up a lot of very Unique products at seriously low prices- I'm never going to stop coming.
The owner is also a great fellow, I met him very down to earth.

5
★★★★★

I visit this store quite often, the selection of Caribbean products is mind boggling.The price is generally beyond compare.
I have no clue how they survive but I absolutely love it.
I Particularly like the Traditional Indian religious section
you can pick up a lot of very Unique products at seriously low prices- I'm never going to stop coming.
The owner is also a great fellow, I met him very down to earth.

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This was my first visit as a black professional who normally shop at Publix. I was INSULTED as I felt my husband, daughter and I were being watched like common criminals! As it was our first visit we were casually browsing and checking our what the store had to offer.We had travelled all the way from the far end of EAST Colonial Drive. Whilst the store had a wide range of Caribbean foods etc and was well-kept, I do feel some of the goods were over priced and did not offer me value for money.

2
★★☆☆☆

This was my first visit as a black professional who normally shop at Publix. I was INSULTED as I felt my husband, daughter and I were being watched like common criminals! As it was our first visit we were casually browsing and checking our what the store had to offer.We had travelled all the way from the far end of EAST Colonial Drive. Whilst the store had a wide range of Caribbean foods etc and was well-kept, I do feel some of the goods were over priced and did not offer me value for money.

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