Peninsula Music & Repair

★★★★☆
  • 4335 El Camino Real Ste 201

    Palo Alto, CA 94306

    Map & Directions
  • 650-948-5000

About Peninsula Music & Repair

Hours
Mon-Fri 10am-7pm, Sat 10am-5pm

Shopping

Shopping
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If you are a web customer....then beware. The service after the sale is non-existent. Had a strap break on my son's trombone...still under manufacturer warranty... they came back with "it was a demo, so there's no warranty". Funny the horn was wrapped completely in original packing...

The mfg says it is.

So only after I promised to start writing reviews of this encounter are they interested in helping...

Too little too late.

1
★☆☆☆☆

If you are a web customer....then beware. The service after the sale is non-existent. Had a strap break on my son's trombone...still under manufacturer warranty... they came back with "it was a demo, so there's no warranty". Funny the horn was wrapped completely in original packing...

The mfg says it is.

So only after I promised to start writing reviews of this encounter are they interested in helping...

Too little too late.

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If you are a web customer....then beware. The service after the sale is non-existent. Had a strap break on my son's trombone...still under manufacturer warranty... they came back with "it was a demo, so there's no warranty". Funny the horn

3
★★★★★

If you are a web customer....then beware. The service after the sale is non-existent. Had a strap break on my son's trombone...still under manufacturer warranty... they came back with "it was a demo, so there's no warranty". Funny the horn

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Get customer service! They go above and beyond to make customers happy. I have had work done on all my professional saxophones including a complete overhaul and could not be happier. They have made me a very happy customer.

5
★★★★★

Get customer service! They go above and beyond to make customers happy. I have had work done on all my professional saxophones including a complete overhaul and could not be happier. They have made me a very happy customer.

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My experience was not pleasant. Additional repair work was completed without my consent, and needless to say I was quite surprised when I picked up the instrument and was charged much more than I was expecting. My phone number was on the service ticket, and when I asked if it was common practice to do additional work without consent, the sales clerk became very rude. I asked for clarification on the charges three different times, and received a different answer on each occasion. In my opinion, both West Valley and Clock Tower offer superior service and do a much better job of communicating with their customers.

1
★☆☆☆☆

My experience was not pleasant. Additional repair work was completed without my consent, and needless to say I was quite surprised when I picked up the instrument and was charged much more than I was expecting. My phone number was on the service ticket, and when I asked if it was common practice to do additional work without consent, the sales clerk became very rude. I asked for clarification on the charges three different times, and received a different answer on each occasion. In my opinion, both West Valley and Clock Tower offer superior service and do a much better job of communicating with their customers.

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Wonderful store and excellent service! Their repair shop is top notch!!

If you are looking for anything musical go to Peninsula Music and Repair! They are the best!

5
★★★★★

Wonderful store and excellent service! Their repair shop is top notch!!

If you are looking for anything musical go to Peninsula Music and Repair! They are the best!

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They provide excellent service! There are friendly and courteous. They are excellent at repairing. They have a great supply of parts for your musical instruments.

4
★★★★☆

They provide excellent service! There are friendly and courteous. They are excellent at repairing. They have a great supply of parts for your musical instruments.

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This store has it all! They always have what I need and more!!! They have the best stock of brass instruments in the Bay Area!! Maybe all of California!! They are 2nd to nobody!! Their prices are also amazing! Much lower than any other music store! Their prices are very competitive! They also have a very good repair shop! They do it all!

I would highly recommend them.

5
★★★★★

This store has it all! They always have what I need and more!!! They have the best stock of brass instruments in the Bay Area!! Maybe all of California!! They are 2nd to nobody!! Their prices are also amazing! Much lower than any other music store! Their prices are very competitive! They also have a very good repair shop! They do it all!

I would highly recommend them.

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