Playthings

★★☆☆☆
  • 9250 SW 40th St

    Miami, FL 33165

    Map & Directions
  • 305-485-8404

About Playthings

Hours
Daily 9am-2am

Shopping

Shopping
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2.0 3
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Poor customer service. Completely inflexible "don't ever bring anything back into the store" policy - no returns, no exchanges. Not even for a different size of the same item. Rude staff, rude manager. Absolutely zero commitment to retaining customers. There are plenty of other places to shop. Go to Pleasure Emporium, any of the shops along 163rd, or the dress shops on South Beach - where customer service matters. They seem to think a fake smile equals good customer service. Real customer service is doing anything you can, bending over backwards, to make the customer happy. I was ready to spend MORE money on TOP OF the exchanges. Instead we walked out of the store unhappy. THE CUSTOMER IS ALWAYS RIGHT.

1
★☆☆☆☆

Poor customer service. Completely inflexible "don't ever bring anything back into the store" policy - no returns, no exchanges. Not even for a different size of the same item. Rude staff, rude manager. Absolutely zero commitment to retaining customers. There are plenty of other places to shop. Go to Pleasure Emporium, any of the shops along 163rd, or the dress shops on South Beach - where customer service matters. They seem to think a fake smile equals good customer service. Real customer service is doing anything you can, bending over backwards, to make the customer happy. I was ready to spend MORE money on TOP OF the exchanges. Instead we walked out of the store unhappy. THE CUSTOMER IS ALWAYS RIGHT.

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Purchased intimate battery operated object and did not function went to return 20 minutes later and they said only exchange when went to test new one it DID NOT work either. They still refused to refund money even though the item we purchased was bad and all the ones on the shelf were bad. Then when we returned for another item they refused to refund the difference in price. Had to spend 10 dollars on over priced batteries. If you still choose to shop here beware and check all items before you purchase them. Very Disappointed!!!

1
★☆☆☆☆

Purchased intimate battery operated object and did not function went to return 20 minutes later and they said only exchange when went to test new one it DID NOT work either. They still refused to refund money even though the item we purchased was bad and all the ones on the shelf were bad. Then when we returned for another item they refused to refund the difference in price. Had to spend 10 dollars on over priced batteries. If you still choose to shop here beware and check all items before you purchase them. Very Disappointed!!!

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I love this store... It has absolutely EVERYTHING you can imagine or think of... The best store ever!!! Everytime I go there, I end up leaving with soooo many more things that I had anticipated. A little pricey, but worth it!

4
★★★★☆

I love this store... It has absolutely EVERYTHING you can imagine or think of... The best store ever!!! Everytime I go there, I end up leaving with soooo many more things that I had anticipated. A little pricey, but worth it!

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