Natural Retreat Salon & Spa

★★★★☆
An Aveda concept salon and spa that combines pure plant products with personalized treatments and professional service.
  • 25905 Highway 290 Ste H

    Cypress, TX 77433

    Map & Directions
  • 281-304-1600

Personal Services

Personal Services
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They closed their doors last week. I would try Bella Nova on hwy 6 and logenbaugh about 15 minutes away

3
★★★★★

They closed their doors last week. I would try Bella Nova on hwy 6 and logenbaugh about 15 minutes away

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This was the 4th time I had a stylist at this place that I built a relationship with, and then I try to make an appointment with her-SHES GONE! How many times is this going to keep happening? What is wrong with this place? I will be

3
★★★★★

This was the 4th time I had a stylist at this place that I built a relationship with, and then I try to make an appointment with her-SHES GONE! How many times is this going to keep happening? What is wrong with this place? I will be

.

Great salon and staff

3
★★★★★

Great salon and staff

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Worst salon experience ever. The salon was having scheduling issues and my stylist was more concerned about the schedule and less about the service and my hair. I received a call from the receptionist one hour into my appointment asking to

3
★★★★★

Worst salon experience ever. The salon was having scheduling issues and my stylist was more concerned about the schedule and less about the service and my hair. I received a call from the receptionist one hour into my appointment asking to

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Be warned. This is not a first class spa. The front desk is very disorganized. Receptionist was more concerned about what color he was going to dye his hair than waiting on customers.

3
★★★★★

Be warned. This is not a first class spa. The front desk is very disorganized. Receptionist was more concerned about what color he was going to dye his hair than waiting on customers.

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This was my first time visiting the Natural Retreat Salon & Spa and I was very pleased. As soon as you walk in the door the wonderful scents surround you. The decor is very nice and you truly feel like you walked into a spa. Jessica was my stylist and I can't say enough good things about her. She washed my hair and it was like a head and neck massage - nice. Not only was Jessica professional, friendly and easy to talk to, she cut my hair just like the picture I brought in. (I was coming in after about a year of cutting my own hair due to a tragic haircut I received at my old salon.) When we were done Jessica escorted me to the front desk. The phone rang while I was checking out and the call was promptly put on hold. Unlike most businesses I was not required to stand and wait as the conversation took place. I appreciate being given the complete attention of the person I am doing business with. I am very happy with every aspect of my visit to this salon and will be going back.

2
★★★★★

This was my first time visiting the Natural Retreat Salon & Spa and I was very pleased. As soon as you walk in the door the wonderful scents surround you. The decor is very nice and you truly feel like you walked into a spa. Jessica was my stylist and I can't say enough good things about her. She washed my hair and it was like a head and neck massage - nice. Not only was Jessica professional, friendly and easy to talk to, she cut my hair just like the picture I brought in. (I was coming in after about a year of cutting my own hair due to a tragic haircut I received at my old salon.) When we were done Jessica escorted me to the front desk. The phone rang while I was checking out and the call was promptly put on hold. Unlike most businesses I was not required to stand and wait as the conversation took place. I appreciate being given the complete attention of the person I am doing business with. I am very happy with every aspect of my visit to this salon and will be going back.

Pros: Friendly, Nice Decor and Clean

Cons: None

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heres the deal... i'm a laid back person and let many things slide, i mean everybody has bad days ect... but after coming in for many different appointments (mainly massage) and spending plenty of my hard earned money to get the relaxation much needed... everytime, it was hard to get anyone to answer the phone to make the reservation had to call a few times, i felt like i knew their message recording by heart. while in a massage i could hear the owners in their back office laughing and talking bout somebody, when i mentioned it to the therapist during the service she said " thats the owners and they do that all the time". Another time the therapist acted as if she didnt want to be there, kept sighing and the massage was horrible... worst part was she only did 45 min!!! when i paid for one hour! i didnt say anything at the time i just wanted to get outta there. few months later trying to get a last min. appointment somewhere i gave in and called as a last resort requesting not to get the therapist i had last. when i found out the receptionist was the owner i took the oppurtunity to explain how i only received 45min when i paid for 60 the past time and thats really why i havnt been back, her response.... " sorry bout that you should let us know when that happens" what does she think i was doing!!

0
★☆☆☆☆

heres the deal... i'm a laid back person and let many things slide, i mean everybody has bad days ect... but after coming in for many different appointments (mainly massage) and spending plenty of my hard earned money to get the relaxation much needed... everytime, it was hard to get anyone to answer the phone to make the reservation had to call a few times, i felt like i knew their message recording by heart. while in a massage i could hear the owners in their back office laughing and talking bout somebody, when i mentioned it to the therapist during the service she said " thats the owners and they do that all the time". Another time the therapist acted as if she didnt want to be there, kept sighing and the massage was horrible... worst part was she only did 45 min!!! when i paid for one hour! i didnt say anything at the time i just wanted to get outta there. few months later trying to get a last min. appointment somewhere i gave in and called as a last resort requesting not to get the therapist i had last. when i found out the receptionist was the owner i took the oppurtunity to explain how i only received 45min when i paid for 60 the past time and thats really why i havnt been back, her response.... " sorry bout that you should let us know when that happens" what does she think i was doing!!

Pros: nice decor, aveda products

Cons: horrible customer service

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The first time I went to Natural Retreat I left unhappy but thought to myself maybe it was the stylist. So I decided to try it a second time, this time with a different person. I left crying. My hair has NEVER looked so bad. I wouldn't wish this place upon my worst enemy. This is the first post in my life I have ever written and I am writing it to help the community of Cypress out. If you need more specifics I would be more than happy to give them to you but I didn't want this post to be a novel. Enter at your own risk.

0
★☆☆☆☆

The first time I went to Natural Retreat I left unhappy but thought to myself maybe it was the stylist. So I decided to try it a second time, this time with a different person. I left crying. My hair has NEVER looked so bad. I wouldn't wish this place upon my worst enemy. This is the first post in my life I have ever written and I am writing it to help the community of Cypress out. If you need more specifics I would be more than happy to give them to you but I didn't want this post to be a novel. Enter at your own risk.

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I recently dropped by Natural Retreat for a haircut and was given a fantastic cut by Amy. She was thoughtful and listened to my concerns about my hair. She was terrific and I will definitely be going back! That reviewer below who did not like Natural Retreat or the service must have been having a bad day!

2
★★★★★

I recently dropped by Natural Retreat for a haircut and was given a fantastic cut by Amy. She was thoughtful and listened to my concerns about my hair. She was terrific and I will definitely be going back! That reviewer below who did not like Natural Retreat or the service must have been having a bad day!

Pros: Customer service

Cons: none

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I had a bad color job done somwhere else and I was reffered to Ashley by a friend that has been going to, to fix my color. Ashley looked at me face to face when explining what I wanted in the first place. I danced my way outta there happier than ever. She gave me exactly what I was looking for!! I highly reccomend Ashley. I already made my next appointment!

2
★★★★★

I had a bad color job done somwhere else and I was reffered to Ashley by a friend that has been going to, to fix my color. Ashley looked at me face to face when explining what I wanted in the first place. I danced my way outta there happier than ever. She gave me exactly what I was looking for!! I highly reccomend Ashley. I already made my next appointment!

Pros: VERY EDUCATED

Cons: the phones

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I went to the Salon two days in a row. The first visit was for a pedicure, the second day to style my hair, and do make-up for my wedding. The reason I chose this spa was because I figured a high end Aveda Spa would do a great job for such a special occasion. I noticed right away that the receptionist was rude. When you walk in the door, she just stares at you until you say something. She acts the same way when you pay as well. No thank you, no nothing. Amy did my hair and makeup. It was obvious she did not know how to style hair well. She was never able to do what I asked her. Then we moved on to makeup. That was just as bad. My daughter told me I looked like a vampire. I had to go home and try to fix the hair and makeup the best I could, as I was an hour away from getting married. The cost to style my hair, my daughter's hair, and do my makeup was $200.00. Absolutely not worth it. I will say that the ladies that did our pedicures the day before did do a good job, and they did well with my daughter, who is nine. I will never go to this place again.

1
★★☆☆☆

I went to the Salon two days in a row. The first visit was for a pedicure, the second day to style my hair, and do make-up for my wedding. The reason I chose this spa was because I figured a high end Aveda Spa would do a great job for such a special occasion. I noticed right away that the receptionist was rude. When you walk in the door, she just stares at you until you say something. She acts the same way when you pay as well. No thank you, no nothing. Amy did my hair and makeup. It was obvious she did not know how to style hair well. She was never able to do what I asked her. Then we moved on to makeup. That was just as bad. My daughter told me I looked like a vampire. I had to go home and try to fix the hair and makeup the best I could, as I was an hour away from getting married. The cost to style my hair, my daughter's hair, and do my makeup was $200.00. Absolutely not worth it. I will say that the ladies that did our pedicures the day before did do a good job, and they did well with my daughter, who is nine. I will never go to this place again.

Pros: Good Pedicure

Cons: Rude and inexperienced staff

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Went in for a perm and my hair fell out! They were not concerned when I called to olet them knw, it fell out the next day. Enough said

0
★☆☆☆☆

Went in for a perm and my hair fell out! They were not concerned when I called to olet them knw, it fell out the next day. Enough said

Pros: none

Cons: all

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The receptionist is horrible. She lost my appointment on a night when I had an event and did not apologize or do anything to make it up to me. Later, I left a message about the Bridal service and filled out the online form, but no one contacted me. I finally went in and the receptionist who handles the bridals on her lunch and too "busy." The owner claimed she didn't know much about her own shop's service and passed the message that the price was $340 when it is advertised online as $95 hair, $45 makeup. Apparently the $100 pre-bridal is mandatory, despite it not saying anything about this on their website. Who do they think they are charging that much??? Paul Mitchell himself?? They have lost a customer and an entire bridal party, along with mothers. Too bad because the hair stylists are good and the decor is nice. The customer service is too much to get past.

1
★★☆☆☆

The receptionist is horrible. She lost my appointment on a night when I had an event and did not apologize or do anything to make it up to me. Later, I left a message about the Bridal service and filled out the online form, but no one contacted me. I finally went in and the receptionist who handles the bridals on her lunch and too "busy." The owner claimed she didn't know much about her own shop's service and passed the message that the price was $340 when it is advertised online as $95 hair, $45 makeup. Apparently the $100 pre-bridal is mandatory, despite it not saying anything about this on their website. Who do they think they are charging that much??? Paul Mitchell himself?? They have lost a customer and an entire bridal party, along with mothers. Too bad because the hair stylists are good and the decor is nice. The customer service is too much to get past.

Pros: Stylists/decor

Cons: Getting past the horrible scheduling lady

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Ive only gotten to use this salon a few times and Ive given up, you have to book an appointment well in advance. And Im sorry a salon closing its doors at 5 on a monday? ok, I guess they rely heavily on house wives. The times I have been there they are not packed, they have alot of chairs for the hair area with most empty, so its obviously a staffing issue. Otherwise the girls that have done my hair were sweet and did a good job, but Im not going through all that for slightly above average hair care.

1
★★★☆☆

Ive only gotten to use this salon a few times and Ive given up, you have to book an appointment well in advance. And Im sorry a salon closing its doors at 5 on a monday? ok, I guess they rely heavily on house wives. The times I have been there they are not packed, they have alot of chairs for the hair area with most empty, so its obviously a staffing issue. Otherwise the girls that have done my hair were sweet and did a good job, but Im not going through all that for slightly above average hair care.

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I have gone to this salon several times and it has always turned out great. I love the aveeda products they use because they are natural (even the highlighting products) so it's not as damaging to your hair. The staff are all very friendly. Althought I have never had any of the spa treatments I'm sure that they are just as great. They hire well trained people to work there so you won't have someone cut your hair who has no idea what they are doing. The only con I have had recently is they have become short staffed. So when you book appointments you have to wait a while to get in. But it's worth the wait if you want a great quality hair cut and/or color!

2
★★★★★

I have gone to this salon several times and it has always turned out great. I love the aveeda products they use because they are natural (even the highlighting products) so it's not as damaging to your hair. The staff are all very friendly. Althought I have never had any of the spa treatments I'm sure that they are just as great. They hire well trained people to work there so you won't have someone cut your hair who has no idea what they are doing. The only con I have had recently is they have become short staffed. So when you book appointments you have to wait a while to get in. But it's worth the wait if you want a great quality hair cut and/or color!

Pros: clean, great atomsphere, friendly employees

Cons: need to hire more hair stylists

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Jerry is a fantastic stylish and a wonderful person to boot. My mother uses him for her color and my dad has even started going to him to get his "silver fox" look. Book him in advance, have a focused idea about the results you want to achieve, and your hair is guaranteed to look wonderful. Having lived in NYC and paid 200 dollars for a cut before, I find the 40-60 prices very reasonable. I have not had any of the spa services, but judging on the other aspects of the salon, I imagine they are equally good. Relax and enjoy.

2
★★★★☆

Jerry is a fantastic stylish and a wonderful person to boot. My mother uses him for her color and my dad has even started going to him to get his "silver fox" look. Book him in advance, have a focused idea about the results you want to achieve, and your hair is guaranteed to look wonderful. Having lived in NYC and paid 200 dollars for a cut before, I find the 40-60 prices very reasonable. I have not had any of the spa services, but judging on the other aspects of the salon, I imagine they are equally good. Relax and enjoy.

Pros: Jerry, very polite staff, flexible with schedules (they are not datebook freaks and will try to work you in)

Cons: A bit far out for those living closer to loop

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Once I started going to Natural Retreat, I could never think of going any place else. I have enjoyed just about every service here and I like the fact that this isn't a stuffy place. It is a very welcoming, warm friendly enviroment. I always leave feeling refreshed and feeling good.

2
★★★★★

Once I started going to Natural Retreat, I could never think of going any place else. I have enjoyed just about every service here and I like the fact that this isn't a stuffy place. It is a very welcoming, warm friendly enviroment. I always leave feeling refreshed and feeling good.

Pros: Atmosphere

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An Aveda concept salon and spa that combines pure plant products with personalized treatments and professional service.

 

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