Stitching Around Inc

★★☆☆☆
  • 4862 SW 72nd Ave

    Miami, FL 33155

    Map & Directions
  • 305-665-1600

About Stitching Around Inc

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I have had just the opposite experience. I have ordered several times from this store. I have found them to be both courteous and professional. The finished product was beautiful and everyone i have given the gift to has been delighted to receive it.

5
★★★★★

I have had just the opposite experience. I have ordered several times from this store. I have found them to be both courteous and professional. The finished product was beautiful and everyone i have given the gift to has been delighted to receive it.

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Stitching Around had friendly service (except their manager that ignored customers and was always on the phone) but the quality of their embroidery is horrible. Had only FIVE letters embroidered and resulted in a disaster. Told them I wanted it to span across the entire width of product only to have it CROOKED, UNCENTERED, and definately NOT across the entire width of product. Asked for LARGE letters, they agreed it was do-able but picked it up with lame 3-inch high letters. Fabric was also ruined and bunched up behind the crappy embroidery. Width of letters also NOT consistent. They promised large, wide letters but failed and gave excuses like "we cannot predict what the machine can do to the fabric" only to contradict themselves and say "we have done these type of jackets many many times". Other excuses were "that's as big as the letters can be" even though something else was promised. They didn't even match the color of the thread to the color of the fabric. They also took a very long time (half a week) just to embroider FIVE letters when I know kiosks at the mall do it in front of you.

they acknowledged that large letters bunches up the fabric and that this fabric is hard to work with (even though they just said they've done many jackets like his) but WHY DID THEY NOT WARN ME BEFOREHAND?! I would have saved my money and time as well as a great (or used to be great) looking jacket.

Definately did not offer at least half of my money back. Did not offer additional service. Did not offer to fix it. Said "There's nothing we can do about it."

I wasted $20 on their service but wasted more on a $50 jacket that is now useless to me.

1
★☆☆☆☆

Stitching Around had friendly service (except their manager that ignored customers and was always on the phone) but the quality of their embroidery is horrible. Had only FIVE letters embroidered and resulted in a disaster. Told them I wanted it to span across the entire width of product only to have it CROOKED, UNCENTERED, and definately NOT across the entire width of product. Asked for LARGE letters, they agreed it was do-able but picked it up with lame 3-inch high letters. Fabric was also ruined and bunched up behind the crappy embroidery. Width of letters also NOT consistent. They promised large, wide letters but failed and gave excuses like "we cannot predict what the machine can do to the fabric" only to contradict themselves and say "we have done these type of jackets many many times". Other excuses were "that's as big as the letters can be" even though something else was promised. They didn't even match the color of the thread to the color of the fabric. They also took a very long time (half a week) just to embroider FIVE letters when I know kiosks at the mall do it in front of you.

they acknowledged that large letters bunches up the fabric and that this fabric is hard to work with (even though they just said they've done many jackets like his) but WHY DID THEY NOT WARN ME BEFOREHAND?! I would have saved my money and time as well as a great (or used to be great) looking jacket.

Definately did not offer at least half of my money back. Did not offer additional service. Did not offer to fix it. Said "There's nothing we can do about it."

I wasted $20 on their service but wasted more on a $50 jacket that is now useless to me.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Stitching Around had friendly service (except their manager that ignored customers and was always on the phone) but the quality of their embroidery is horrible. Had only FIVE letters embroidered and resulted in a disaster. Told them I wanted it to span across the entire width of product only to have it SLANTED, UNCENTERED, and definately NOT across the entire width of product. Asked for LARGE letters, they agreed it was do-able but picked it up with lame 3-inch high letters. Fabric was also ruined and bunched up behind the crappy embroidery. Width of letters also NOT consistent. They promised large, wide letters but failed and gave excuses like "we cannot predict what the machine can do to the fabric" only to contradict themselves and say "we have done these type of jackets many many times". Other excuses were "that's as big as the letters can be" even though something else was promised. They didn't even match the color of the thread to the color of the fabric. They also took a very long time (half a week) just to embroider FIVE letters when I know kiosks at the mall do it in front of you.

Definately did not offer at least half of my money back. Did not offer additional service. Did not offer to fix it. Said "There's nothing we can do about it."

I wasted $20 on their service but wasted more on a $50 jacket that is now useless to me.

0
★☆☆☆☆

Stitching Around had friendly service (except their manager that ignored customers and was always on the phone) but the quality of their embroidery is horrible. Had only FIVE letters embroidered and resulted in a disaster. Told them I wanted it to span across the entire width of product only to have it SLANTED, UNCENTERED, and definately NOT across the entire width of product. Asked for LARGE letters, they agreed it was do-able but picked it up with lame 3-inch high letters. Fabric was also ruined and bunched up behind the crappy embroidery. Width of letters also NOT consistent. They promised large, wide letters but failed and gave excuses like "we cannot predict what the machine can do to the fabric" only to contradict themselves and say "we have done these type of jackets many many times". Other excuses were "that's as big as the letters can be" even though something else was promised. They didn't even match the color of the thread to the color of the fabric. They also took a very long time (half a week) just to embroider FIVE letters when I know kiosks at the mall do it in front of you.

Definately did not offer at least half of my money back. Did not offer additional service. Did not offer to fix it. Said "There's nothing we can do about it."

I wasted $20 on their service but wasted more on a $50 jacket that is now useless to me.

Pros: ONE friendly employee

Cons: quality, timing, made excuses, HORRIBLE OVERALL

 

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