Darque Tan

★★★★☆
  • 5002 Round Table Dr

    San Antonio, TX 78218

    Map & Directions
  • 210-541-8260

About Darque Tan

Categories

Personal Services

Personal Services
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I have never written a formal complaint in my life. I always think it is better to turn my cheek and just not do business with that company again. In this case I feel I have been so wronged that I would be doing an injustice to the public

3
★★★★★

I have never written a formal complaint in my life. I always think it is better to turn my cheek and just not do business with that company again. In this case I feel I have been so wronged that I would be doing an injustice to the public

Cons: They will lie and steal from you.

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I recently bought a one-month membership. Of course, like all tanning salons, they constantly badgered me about upgrading and purchasing $100 bottles of lotion. I can handle the badgering and annoying salespeople, but I don't like being lied to and mislead, which is exactly what happened at Darque Tan.
When I purchased my one-month membership, I made sure to tell them I did not want automatic payments taken out. I asked detailed questions to insure I would not have any unauthorized payments taken out from my credit. I knew to ask because I work for a credit card company and I see gyms, tanning salons and other membership type establishments continue billing even after the service was canceled. I was specifically told that I was paying a ONE TIME charge for my one-month membership. After a month, I had stopped going, but I continued to be billed. When I called, the best explanation I got was that I may not have signed up for automatic payments, but they continue to bill my credit card until I cancel. Well, the last time I checked, that counts at automatic payments. The bimbos at the salon couldn't help me. They gave me a phone number to call and an email address to write, which I did. It's been a month, and I have yet to get a response. Luckily, I was able to dispute the charge with my credit card company, so I did get my money back. However, if I wouldn't have disputed the charge, I would still be out my money.
It's one thing to lie about automatic billing, but then these so called "managers" don't even respond back to me because they know they are in the wrong. Very shameful.

0
★☆☆☆☆

I recently bought a one-month membership. Of course, like all tanning salons, they constantly badgered me about upgrading and purchasing $100 bottles of lotion. I can handle the badgering and annoying salespeople, but I don't like being lied to and mislead, which is exactly what happened at Darque Tan.
When I purchased my one-month membership, I made sure to tell them I did not want automatic payments taken out. I asked detailed questions to insure I would not have any unauthorized payments taken out from my credit. I knew to ask because I work for a credit card company and I see gyms, tanning salons and other membership type establishments continue billing even after the service was canceled. I was specifically told that I was paying a ONE TIME charge for my one-month membership. After a month, I had stopped going, but I continued to be billed. When I called, the best explanation I got was that I may not have signed up for automatic payments, but they continue to bill my credit card until I cancel. Well, the last time I checked, that counts at automatic payments. The bimbos at the salon couldn't help me. They gave me a phone number to call and an email address to write, which I did. It's been a month, and I have yet to get a response. Luckily, I was able to dispute the charge with my credit card company, so I did get my money back. However, if I wouldn't have disputed the charge, I would still be out my money.
It's one thing to lie about automatic billing, but then these so called "managers" don't even respond back to me because they know they are in the wrong. Very shameful.

Pros: Clean

Cons: Poor business practices

 

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