Winchester Family Physicians

★★★☆☆
  • 11 Shore Rd

    Winchester, MA 01890

    Map & Directions
  • 781-729-1810

2.7895 19
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I think most of these negative reviews are a couple of years old.

We have been going to WFP for over 10 years and I have nothing but great things to say about Dr. Salomon and Dr. Guera. Lately, every time we bring one of our children or have need to get seen ourselves, we have had great experiences with everyone involved. They have definitely made a number of very positive changes and based on the quality of the staff here.

You should absolutely should not hesitate to take your family here, it is an excellent office. The whole staff really know how to handle kids so that they are not afraid of going to the Dr.'s. Great place.

5
★★★★★

I think most of these negative reviews are a couple of years old.

We have been going to WFP for over 10 years and I have nothing but great things to say about Dr. Salomon and Dr. Guera. Lately, every time we bring one of our children or have need to get seen ourselves, we have had great experiences with everyone involved. They have definitely made a number of very positive changes and based on the quality of the staff here.

You should absolutely should not hesitate to take your family here, it is an excellent office. The whole staff really know how to handle kids so that they are not afraid of going to the Dr.'s. Great place.

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I have been here for at least 10 years and Loved it.... untill about a year ago. The Office staff is extreemly Rude. Go ahead and try to leave a voicemail.. you are crazy if you think they will call you back! Sick... well i hope you know where there urgent care is because thats all they will refer you to!!!
Refils.... they require at least a 2 1/2 week notice... good luck with that to! If you have time on your hands this is the place for you!

1
★☆☆☆☆

I have been here for at least 10 years and Loved it.... untill about a year ago. The Office staff is extreemly Rude. Go ahead and try to leave a voicemail.. you are crazy if you think they will call you back! Sick... well i hope you know where there urgent care is because thats all they will refer you to!!!
Refils.... they require at least a 2 1/2 week notice... good luck with that to! If you have time on your hands this is the place for you!

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Dr. Jones was my primary for about a year. I found her to be kind and compassionate. She always made me feel like she had time to talk. However, that changed when she went on maternity leave. The covering doctor refused to continue prescribing my medication and I have been on a 3 month journey to find a doctor who will care for me the way Dr. Jones did. The covering doctor did not seem to care that I was in cosntant pain and I was told that the practice did not want "patients with chronic pain" - well that makes no sense, are you doctors who only want to have patients that are completely healthy? Isn't that what you are there for? to take care of sick people? I saw him on April 9th and last week received, out of the blue, 2 referrals that I did not ask for, one was for a psychiatrist! I already have one thank you and would not go to anyone recommended by this office. I only hope that Dr. Jones is having a relaxing and wonderful time with her new baby but that she does come back. I cannot deal with unsympathetic doctors. As for the office staff, I haven't really experienced much rudeness towards me but there are delays in call-backs and I did hear 2 front desk employees yelling at each other one day. Very unprofessional!

1
★☆☆☆☆

Dr. Jones was my primary for about a year. I found her to be kind and compassionate. She always made me feel like she had time to talk. However, that changed when she went on maternity leave. The covering doctor refused to continue prescribing my medication and I have been on a 3 month journey to find a doctor who will care for me the way Dr. Jones did. The covering doctor did not seem to care that I was in cosntant pain and I was told that the practice did not want "patients with chronic pain" - well that makes no sense, are you doctors who only want to have patients that are completely healthy? Isn't that what you are there for? to take care of sick people? I saw him on April 9th and last week received, out of the blue, 2 referrals that I did not ask for, one was for a psychiatrist! I already have one thank you and would not go to anyone recommended by this office. I only hope that Dr. Jones is having a relaxing and wonderful time with her new baby but that she does come back. I cannot deal with unsympathetic doctors. As for the office staff, I haven't really experienced much rudeness towards me but there are delays in call-backs and I did hear 2 front desk employees yelling at each other one day. Very unprofessional!

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THIS MIGHT BE NOT ONLY THE WORST DOCTORS OFFICE TO DEAL WITH BUT THE WORST BUSINESS TO DEAL WITH. I HAVN'T SEEN MY DOCTOR IN ABOUT 5 YEARS BECAUSE HE IS ALWAYS AWAY. I ALSO HAVE BEEN TRYING TO GET A HOLD OF SOMEONE THERE FOR THE PAST TWO DAYS STAIGHT AND CAN'T SEEM TO GET PAST THE VOICE MAIL AT 3:00 pm ON WEDNESDAY. THIS IS NO WAY TO CONDUCT A BUSINESS. IF ANYONE CAN TELL ME A BETTER PLACE TO GO COULD YOU HELP ME OUT. BECAUSE I CAN'T DEAL WITH THEM ANYMORE AND WOULDN'T RECOMMEND THEM TO ANYONE NOT EVEN FOR THERE DOG.

1
★☆☆☆☆

THIS MIGHT BE NOT ONLY THE WORST DOCTORS OFFICE TO DEAL WITH BUT THE WORST BUSINESS TO DEAL WITH. I HAVN'T SEEN MY DOCTOR IN ABOUT 5 YEARS BECAUSE HE IS ALWAYS AWAY. I ALSO HAVE BEEN TRYING TO GET A HOLD OF SOMEONE THERE FOR THE PAST TWO DAYS STAIGHT AND CAN'T SEEM TO GET PAST THE VOICE MAIL AT 3:00 pm ON WEDNESDAY. THIS IS NO WAY TO CONDUCT A BUSINESS. IF ANYONE CAN TELL ME A BETTER PLACE TO GO COULD YOU HELP ME OUT. BECAUSE I CAN'T DEAL WITH THEM ANYMORE AND WOULDN'T RECOMMEND THEM TO ANYONE NOT EVEN FOR THERE DOG.

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If this doctors office represents the state of health care in the U.S. then we have got big problems!The office staff is incredibly rude and unprofessional - often talking socially on the phone, with office staff, or simply speaking rudely to patients (and usually acting bothered by inquiries and most other aspects of their JOB.)Also, my PCP, Dr. Poppe is never available, and when I finally do get an appointment with her, I am often called by the office staff and told that Dr. Poppe will "be on vacation" at that time. The final straw came recently when I needed the PA I saw to fill out a medical health form that was required by the college I will be attending in the fall. It took 3 separate visits and a phone call to get the form completed because the PA kept missing things. On top of that, even though the form states that it has to be sent out by the doctors office, they gave it back to me and pretty much told me it would never get done if I didn't do it. At that point, I had already had a sour taste in my mouth because, upon meeting the PA (the only person I could get an appointment with), she looked overwhelmed when I gave her my medical form and then immediately looked at the clock and rushed to get it all done.I always feel rushed at this doctors office - like I am waiting in line at the convenience store instead of being treated by a medical professional. At my last annual physical I didn't even get the annual blood panel - how will they even know if something is wrong with me?Overall - incredibly unprofessional office and medical staff who are entirely incompetent to handle even the smallest responsibility.Go elsewhere!!!

1
★☆☆☆☆

If this doctors office represents the state of health care in the U.S. then we have got big problems!The office staff is incredibly rude and unprofessional - often talking socially on the phone, with office staff, or simply speaking rudely to patients (and usually acting bothered by inquiries and most other aspects of their JOB.)Also, my PCP, Dr. Poppe is never available, and when I finally do get an appointment with her, I am often called by the office staff and told that Dr. Poppe will "be on vacation" at that time. The final straw came recently when I needed the PA I saw to fill out a medical health form that was required by the college I will be attending in the fall. It took 3 separate visits and a phone call to get the form completed because the PA kept missing things. On top of that, even though the form states that it has to be sent out by the doctors office, they gave it back to me and pretty much told me it would never get done if I didn't do it. At that point, I had already had a sour taste in my mouth because, upon meeting the PA (the only person I could get an appointment with), she looked overwhelmed when I gave her my medical form and then immediately looked at the clock and rushed to get it all done.I always feel rushed at this doctors office - like I am waiting in line at the convenience store instead of being treated by a medical professional. At my last annual physical I didn't even get the annual blood panel - how will they even know if something is wrong with me?Overall - incredibly unprofessional office and medical staff who are entirely incompetent to handle even the smallest responsibility.Go elsewhere!!!

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I had heard that Dr. Poppe was good, but that has not been my experience. She works very few hours, so it is difficult to get an appt. When I did see Dr. Poppe, all she wanted to talk to me about was losing weight -- yeah, I could drop 10 lbs, but it's not like I'm seriously overweight! Also, the staff is nice enough but incompetent -- they kept telling me my co-pay was $15, but I know it's $20. They wouldn't take my $20, so I paid them the $15 they wanted, then inevitably would get a bill in the mail for $5. So annoying when it happened over and over again! Not a great experience overall, so I'm switching.

2
★★☆☆☆

I had heard that Dr. Poppe was good, but that has not been my experience. She works very few hours, so it is difficult to get an appt. When I did see Dr. Poppe, all she wanted to talk to me about was losing weight -- yeah, I could drop 10 lbs, but it's not like I'm seriously overweight! Also, the staff is nice enough but incompetent -- they kept telling me my co-pay was $15, but I know it's $20. They wouldn't take my $20, so I paid them the $15 they wanted, then inevitably would get a bill in the mail for $5. So annoying when it happened over and over again! Not a great experience overall, so I'm switching.

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Both myself and my husband have been with Winchester Family Physicians for a number of years now. We have Dr. Kerouz as our Primary Physician. We have nothing but praise for her. If I have a problem I will call the office and leave a message for her to call me back in the evening. She always follows up with a phone call. Her knowledge and care has been superior. I am an RN myself and have high standards of care. She gives very thorough yearly physicals and follow ups. She always makes sure I am on the correct medication and dosage. I have always gotten referrals requested for any specialized care outside her practice. Thank you for keeping me and my family happy and healthy.

5
★★★★★

Both myself and my husband have been with Winchester Family Physicians for a number of years now. We have Dr. Kerouz as our Primary Physician. We have nothing but praise for her. If I have a problem I will call the office and leave a message for her to call me back in the evening. She always follows up with a phone call. Her knowledge and care has been superior. I am an RN myself and have high standards of care. She gives very thorough yearly physicals and follow ups. She always makes sure I am on the correct medication and dosage. I have always gotten referrals requested for any specialized care outside her practice. Thank you for keeping me and my family happy and healthy.

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hello I both myself and my husband have been patience of the WFP for many years. I have to give Dr. Soloman five to ten stars. He is a wonderful doctor who really knows his profession. He just works magic. Thanks for all the wonderful care you have given to us in the past and present!!!

5
★★★★★

hello I both myself and my husband have been patience of the WFP for many years. I have to give Dr. Soloman five to ten stars. He is a wonderful doctor who really knows his profession. He just works magic. Thanks for all the wonderful care you have given to us in the past and present!!!

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Dr. Poppe is great, but the office staff is BEYOND RUDE!! After my appointment one day I waited at desk to make an appointment for my husband. I was yelled at by the front desk person because she had "patients to deal with". Hello? What am I? Before yelling at me she embarrassed a young man in his 20s because he didn't have insurance and couldn't pay anything for the visit. She was loud and obnoxious about it. The poor kid! Anyway, she wouldn't book my husband's appointment. I had to drive 5 min home and call to make the appt. This is only one example of how rude they are. I have many. I can't stand going here! I dread seeing the office staff. You would think the doctor's would care at how the front staff are treating their patients.

1
★☆☆☆☆

Dr. Poppe is great, but the office staff is BEYOND RUDE!! After my appointment one day I waited at desk to make an appointment for my husband. I was yelled at by the front desk person because she had "patients to deal with". Hello? What am I? Before yelling at me she embarrassed a young man in his 20s because he didn't have insurance and couldn't pay anything for the visit. She was loud and obnoxious about it. The poor kid! Anyway, she wouldn't book my husband's appointment. I had to drive 5 min home and call to make the appt. This is only one example of how rude they are. I have many. I can't stand going here! I dread seeing the office staff. You would think the doctor's would care at how the front staff are treating their patients.

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Dr Guerra recently agreed to be our family Doctor. I had an injury to my leg and I was able to see him immediately due to a cancellation. I was extremely impressed with Dr Guerra just from that one visit. Then My wife got sick on saturday Night into Sunday Morning. Without realizing how early it was (5 am), I called the Winchester Family physicians to see if someone could help her. I figured I would have to take her to the hospital emergency room. Dr Guerra called back within 10 minutes and provide the correct direction for my wife. Dr Guerra, we thank you from the bottom of our hearts. We could not have been luckier in finding such a good doctor and caring person to be our family doctor.

5
★★★★★

Dr Guerra recently agreed to be our family Doctor. I had an injury to my leg and I was able to see him immediately due to a cancellation. I was extremely impressed with Dr Guerra just from that one visit. Then My wife got sick on saturday Night into Sunday Morning. Without realizing how early it was (5 am), I called the Winchester Family physicians to see if someone could help her. I figured I would have to take her to the hospital emergency room. Dr Guerra called back within 10 minutes and provide the correct direction for my wife. Dr Guerra, we thank you from the bottom of our hearts. We could not have been luckier in finding such a good doctor and caring person to be our family doctor.

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I want to recommend this Family Practice. It is very rare these days to find a doctor's office that treat you as a person. I am a new patient to the office and found the staff and providers, friendly,personable and caring. I will not hesitate to recommend this office to my family and friends.

4
★★★★☆

I want to recommend this Family Practice. It is very rare these days to find a doctor's office that treat you as a person. I am a new patient to the office and found the staff and providers, friendly,personable and caring. I will not hesitate to recommend this office to my family and friends.

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I have been going to them for 9 years. Dr. Backer who retired was my favorite, but Dr. Guerra is indeed kind, thoughtful experienced caring and I can recommend him highly.

As to the other negative comments on other reviews, we all have our troublesome days. Yes the wait may be long, but it's only because they take more time with YOU.

4
★★★★☆

I have been going to them for 9 years. Dr. Backer who retired was my favorite, but Dr. Guerra is indeed kind, thoughtful experienced caring and I can recommend him highly.

As to the other negative comments on other reviews, we all have our troublesome days. Yes the wait may be long, but it's only because they take more time with YOU.

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I've had problems there in the past. I had a doctors appointment scheduled at 10AM. I went in and they had told me that I missed my appointment at 10AM the previous day. That was totally impossible because I made the appointment 5 hours after I was supposedly scheduled to be there...? what? I had scheduled another appointment while I was in the office. I didn't notice right away but the receptionist wrote down the completely wrong date and time and I ended up missing my appointment again! I also have trouble every time I call there. I call when they open and no one ever answers. Sometimes I'm put on hold only to be hung up on. I would NOT recommend this place to anyone. It's pretty unfortunate because I like the doctor I see there. Because of the poor customer service and the way the receptionists handle issues, I am considering finding another PCP. Another time I was there waiting for my appointment, I listened to the receptionist talk to a friend on the main line about her trip to Florida. No wonder I can never get through. They are all too busy caring about themselves.

1
★☆☆☆☆

I've had problems there in the past. I had a doctors appointment scheduled at 10AM. I went in and they had told me that I missed my appointment at 10AM the previous day. That was totally impossible because I made the appointment 5 hours after I was supposedly scheduled to be there...? what? I had scheduled another appointment while I was in the office. I didn't notice right away but the receptionist wrote down the completely wrong date and time and I ended up missing my appointment again! I also have trouble every time I call there. I call when they open and no one ever answers. Sometimes I'm put on hold only to be hung up on. I would NOT recommend this place to anyone. It's pretty unfortunate because I like the doctor I see there. Because of the poor customer service and the way the receptionists handle issues, I am considering finding another PCP. Another time I was there waiting for my appointment, I listened to the receptionist talk to a friend on the main line about her trip to Florida. No wonder I can never get through. They are all too busy caring about themselves.

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We have been going to WFP for the last 5 years since we moved in. My Dr. only works limited days a week - which is a pain. My husband's Dr. can't even figure out a simple sinus problem.

What's worst is the office staff. They are rude, impatient and incompetent in my opinion. We had a change of insurance mid year, and my husband had an urgent visit before we have the insurance card. They keep sending us bills for that visit - even after I send in the new insurance card, called and left msg for the billing supervisor at least 3 or 4 times. I just left another msg hoping to hear something back.

I have already changed my PCP to Beth Isereal, and I am going to have my husband change his PCP as well. I would rather drive longer than to deal with this office.

1
★☆☆☆☆

We have been going to WFP for the last 5 years since we moved in. My Dr. only works limited days a week - which is a pain. My husband's Dr. can't even figure out a simple sinus problem.

What's worst is the office staff. They are rude, impatient and incompetent in my opinion. We had a change of insurance mid year, and my husband had an urgent visit before we have the insurance card. They keep sending us bills for that visit - even after I send in the new insurance card, called and left msg for the billing supervisor at least 3 or 4 times. I just left another msg hoping to hear something back.

I have already changed my PCP to Beth Isereal, and I am going to have my husband change his PCP as well. I would rather drive longer than to deal with this office.

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After being completely mistreated by Dr Kerouz...I received no help from WFP and was essentially shut out of their office. I should have gotten an attorney then , but was so ill I could barely function..thanks to them. I would recommend staying as far away from her as possible.

1
★☆☆☆☆

After being completely mistreated by Dr Kerouz...I received no help from WFP and was essentially shut out of their office. I should have gotten an attorney then , but was so ill I could barely function..thanks to them. I would recommend staying as far away from her as possible.

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They give you the time you need, the test that are needed, and medications (IF NEEDED). I too have been a patient for 7 years and have no interest in changing. No matter which of the fine doctors that I can get an Appt with. They are all good.

4
★★★★☆

They give you the time you need, the test that are needed, and medications (IF NEEDED). I too have been a patient for 7 years and have no interest in changing. No matter which of the fine doctors that I can get an Appt with. They are all good.

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My whole family is seen by doctors at Winchester Family Physicians. My husband and I have been seeing Dr. Kerouz for about 7 years now and we both love her. She always takes the time to ask questions and, more importantly, listen to the answers. She always returns phone calls--she even called me on a Sunday once to check in.
Our children see Dr. Guerra and we couldn't ask for a better family doctor.

PROS: Doctors take time with their patients, phone calls always returned
CONS: Hard to get a quick appt. with Dr Kerouz

5
★★★★★

My whole family is seen by doctors at Winchester Family Physicians. My husband and I have been seeing Dr. Kerouz for about 7 years now and we both love her. She always takes the time to ask questions and, more importantly, listen to the answers. She always returns phone calls--she even called me on a Sunday once to check in.
Our children see Dr. Guerra and we couldn't ask for a better family doctor.

PROS: Doctors take time with their patients, phone calls always returned
CONS: Hard to get a quick appt. with Dr Kerouz

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I was a patient of Dr. Kerouz for 6 yrs. As she took on more and more patients, she ecame too busy to deal with patients that required ongoing care (takes 3 months + to get an appointment). When I did see her, it was a quick 15 minutes and she would keep writing more & more prescriptions.
Her staff is unbelievably unprofessional. I received doctor's notes for a leave from my job and several absences that were not signed by the doctor (forged). This came to light when an employer called Dr. Kerouz to verify information on a medical leave form and she denied any knowledge of the form. Subsequently, I was fired from my job due to her staff's malfeasance. When I attempted to speak with Dr. Kerouz about the problem, she terminated my care with no notice & no reason & refused to speak with me about it at all. She never investigated the problem although I had been her patient for 6 years and she was well aware of staff problems. Her office manager then began supplying anyone who called their office with my medical information, address, phone number and other personal information. In addition, she refused to provide my medical records to my new physician for 3 months and sent my ex-husband's medical records to an unknown address without his consent.

PROS: If you want a prescription fast...
CONS: Doesn't care about patients, staff is dangerously unprofessional

1
★☆☆☆☆

I was a patient of Dr. Kerouz for 6 yrs. As she took on more and more patients, she ecame too busy to deal with patients that required ongoing care (takes 3 months + to get an appointment). When I did see her, it was a quick 15 minutes and she would keep writing more & more prescriptions.
Her staff is unbelievably unprofessional. I received doctor's notes for a leave from my job and several absences that were not signed by the doctor (forged). This came to light when an employer called Dr. Kerouz to verify information on a medical leave form and she denied any knowledge of the form. Subsequently, I was fired from my job due to her staff's malfeasance. When I attempted to speak with Dr. Kerouz about the problem, she terminated my care with no notice & no reason & refused to speak with me about it at all. She never investigated the problem although I had been her patient for 6 years and she was well aware of staff problems. Her office manager then began supplying anyone who called their office with my medical information, address, phone number and other personal information. In addition, she refused to provide my medical records to my new physician for 3 months and sent my ex-husband's medical records to an unknown address without his consent.

PROS: If you want a prescription fast...
CONS: Doesn't care about patients, staff is dangerously unprofessional

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I am a patient at this office for endocrinology and have a wonderful doctor. Her Name is Dr. Nada Kerouz (Cruise).
She is professional, caring and follows up with phone calls and refill requests quite quickly. I had one dispute with a bill and after a letter to their office, it was quickly taken care of.

5
★★★★★

I am a patient at this office for endocrinology and have a wonderful doctor. Her Name is Dr. Nada Kerouz (Cruise).
She is professional, caring and follows up with phone calls and refill requests quite quickly. I had one dispute with a bill and after a letter to their office, it was quickly taken care of.

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