Abercrombie

★★★☆☆
  • 21100 Dulles Town Cir Ste 173 Ste 131

    Sterling, VA 20166

    Map & Directions
  • 703-433-0142

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I purchased a very expensive hoodie for my teenage son at this store...Christmas present. After wearing approximately five times, washed TWICE, the zipper fell apart. Of course, I could not find my receipt but took my credit card statement in, to exchange for exact same item (my son did really like it).

I was told by the sales clerk (the manager was not working that day) that they could not accept an item that had been "worn or washed" ! I explained that I was not looking to return it, but to have this faulty product replaced with exact same hoodie (which was now on clearance, 60% less than I'd paid). She refused to accept my credit card statement as "proof of purchase" because how did she know that this was in fact the item I'd purchased?! She also refused to take my information to follow-up with her manager, just handed me an Abercrombie business card and told me to email customer service.

Outrageous, unacceptable...do not go to this store if you want customer service or a quality product!

Hilary B.

1
★☆☆☆☆

I purchased a very expensive hoodie for my teenage son at this store...Christmas present. After wearing approximately five times, washed TWICE, the zipper fell apart. Of course, I could not find my receipt but took my credit card statement in, to exchange for exact same item (my son did really like it).

I was told by the sales clerk (the manager was not working that day) that they could not accept an item that had been "worn or washed" ! I explained that I was not looking to return it, but to have this faulty product replaced with exact same hoodie (which was now on clearance, 60% less than I'd paid). She refused to accept my credit card statement as "proof of purchase" because how did she know that this was in fact the item I'd purchased?! She also refused to take my information to follow-up with her manager, just handed me an Abercrombie business card and told me to email customer service.

Outrageous, unacceptable...do not go to this store if you want customer service or a quality product!

Hilary B.

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This is your basic A&F store. Loud music, decent service, stylish clothes that are expensive if you're on a budget. But if you love it, then pay a visit

4
★★★★☆

This is your basic A&F store. Loud music, decent service, stylish clothes that are expensive if you're on a budget. But if you love it, then pay a visit

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