First Wireless Group Inc

★☆☆☆☆
  • 1850 Lakeland Ave

    Ronkonkoma, NY 11779

    Map & Directions
  • 631-471-1200

About First Wireless Group Inc

Communications & Utilities

Communications & Utilities
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1.0 4
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I agree, they are worse than horrible! I sent my phone for repairs. They kept it 3 weeks and mailed it back broken! They actually made it so the ringer and speaker phone options no longer work! I mailed it back to them to fix it and they want to charge me for repairs! They broke it! They should fix it for free. If they didn't want to fix it the first time, they should have mailed it back in the same condition, not worse. Bad business. You can't contact them either. Filed a complaint with the BBB.

1
★☆☆☆☆

I agree, they are worse than horrible! I sent my phone for repairs. They kept it 3 weeks and mailed it back broken! They actually made it so the ringer and speaker phone options no longer work! I mailed it back to them to fix it and they want to charge me for repairs! They broke it! They should fix it for free. If they didn't want to fix it the first time, they should have mailed it back in the same condition, not worse. Bad business. You can't contact them either. Filed a complaint with the BBB.

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i agree with the reviews above. this is the worst place to have to send your phone and the customer service is AWFUL! i was told my phone would be covered under warranty and low and behold it wasn't... not a problem i will just pay for the repair and get my phone back right? wrong! the only method of payment they offer is by credit card and i do not have one, so i was told i could mail it in and then it would take another 4 to 6 weeks. mind you they have already had my phone for almost 3 weeks. i have registered a complaint with the business bureau. i suggest others who have a bad experience do the same.

0
★☆☆☆☆

i agree with the reviews above. this is the worst place to have to send your phone and the customer service is AWFUL! i was told my phone would be covered under warranty and low and behold it wasn't... not a problem i will just pay for the repair and get my phone back right? wrong! the only method of payment they offer is by credit card and i do not have one, so i was told i could mail it in and then it would take another 4 to 6 weeks. mind you they have already had my phone for almost 3 weeks. i have registered a complaint with the business bureau. i suggest others who have a bad experience do the same.

Cons: awful is the only word that comes to mind

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It is ridiclous how slow this outfit is in getting phones repaired and returned. I have been waiting 2 1/2 months.
Phone was sent June 4, 2007 and it hasn't been returned yet.,
They held it until July 16, then it was sent to Nokia in Alabama for repair. It was returned to this outfit on July 26, and I have no idea what they have been doing with it up to now.
Gayle Kantack

0
★☆☆☆☆

It is ridiclous how slow this outfit is in getting phones repaired and returned. I have been waiting 2 1/2 months.
Phone was sent June 4, 2007 and it hasn't been returned yet.,
They held it until July 16, then it was sent to Nokia in Alabama for repair. It was returned to this outfit on July 26, and I have no idea what they have been doing with it up to now.
Gayle Kantack

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Spoke with Amanda today concerning the repair of my Lg LX225 that was sent in for repair on April 26, 2007. They called me in June to state that they needed $40.00 to repair my phone. I mailed that in and she said she received the payment on June 18, 2007. Today's date is July 17 and she stated that they are waiting on parts to come in for my phone. You know it's been 4 months now and I said to her "well maybe I'll have it back before Christmas." This is not the best place to send your phone in for repair. Try somewhere else.

0
★☆☆☆☆

Spoke with Amanda today concerning the repair of my Lg LX225 that was sent in for repair on April 26, 2007. They called me in June to state that they needed $40.00 to repair my phone. I mailed that in and she said she received the payment on June 18, 2007. Today's date is July 17 and she stated that they are waiting on parts to come in for my phone. You know it's been 4 months now and I said to her "well maybe I'll have it back before Christmas." This is not the best place to send your phone in for repair. Try somewhere else.

 

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