Fresh Wireless Corp

★☆☆☆☆

About Fresh Wireless Corp

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  • Cellular Phone Companies
  • Cell Phone Service Providers

Communications & Utilities

Communications & Utilities
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Wireless Touch

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Wireless Touch Inc

1925 Wantagh Ave Wantagh, NY

1.0 3
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In a nutshell - Went to this store to find out how to upload photos from my phone. Clerk advised me that this could only be accomplished by purchasing a $35 software package. Purchased the package. Brought it home and installed it. It did not upload photos. Called Verizon Wireless Customer service. They advised me that photos can be uploaded for free and questioned why I had been sold this software (Fresh Wireless is a reseller). Returned to Fresh Wireless. Clerk apologized, admitting he had provided incorrect advice. I said ok, not a problem, just looking for a refund. Clerk and Store Manager both refused to provided refund, despite the fact that they told me to purchase the item in the first place. Store manager became rude. Perhaps a masochist would appreciate this level of customer service, but I didn't.

1
★☆☆☆☆

In a nutshell - Went to this store to find out how to upload photos from my phone. Clerk advised me that this could only be accomplished by purchasing a $35 software package. Purchased the package. Brought it home and installed it. It did not upload photos. Called Verizon Wireless Customer service. They advised me that photos can be uploaded for free and questioned why I had been sold this software (Fresh Wireless is a reseller). Returned to Fresh Wireless. Clerk apologized, admitting he had provided incorrect advice. I said ok, not a problem, just looking for a refund. Clerk and Store Manager both refused to provided refund, despite the fact that they told me to purchase the item in the first place. Store manager became rude. Perhaps a masochist would appreciate this level of customer service, but I didn't.

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I had a terrible experience with this store. Based on their advice, I purchased a software package to upload files. Shortly thereafter, I discovered that their recommendation was wrong and the software did not perform this function. I returned to the store and they agreed that they had provided incorrect information. However, they then refused to provide a cash refund.! The excuse was that this is their store policy. I then spoke with a manager, inquiring why I should have to pay for their mistake. He quickly became rude and said words I will not repeat here. This store is located in the Sunrise Mall. The mall directory lists the store as "Verizon Wireless". However, they are not "Verizon Wireless", rather a reseller.

0
★☆☆☆☆

I had a terrible experience with this store. Based on their advice, I purchased a software package to upload files. Shortly thereafter, I discovered that their recommendation was wrong and the software did not perform this function. I returned to the store and they agreed that they had provided incorrect information. However, they then refused to provide a cash refund.! The excuse was that this is their store policy. I then spoke with a manager, inquiring why I should have to pay for their mistake. He quickly became rude and said words I will not repeat here. This store is located in the Sunrise Mall. The mall directory lists the store as "Verizon Wireless". However, they are not "Verizon Wireless", rather a reseller.

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Located in the same shopping center like the BJ's store, I absolutely do not recommend this store to anybody!!! Buyers beware!!!! This store is a scam!!! They only have 7 days "exchange only " policy and they sell refurbished items. Purchased car charger for $20.00 and the girl assured me that "if it doesn't fit right or "anything" I can always return it, no problem. She didn't mention to me about 7 DAYS exchange only policy!!!!! So, unfortunately the charger stopped working after only 2 days, but I went back to the store after about 10 days (thinking that I have 30 days anyway, right? Plus, is only a stupid charger for God's sake!!) So the girl working there, who claimed to be a store manager, told me that there is nothing she can do about it, since 7 days already passed. She was very unprofessional and unhelpful at all. Guys, I only lost $20.00, so you don't have to. Now, imagine, if you purchased something really expensive there. I wouldn't recommend this store to nobody, and they ?claim? to be a T-Mobile authorized dealer, yeah, right!!!!

0
★☆☆☆☆

Located in the same shopping center like the BJ's store, I absolutely do not recommend this store to anybody!!! Buyers beware!!!! This store is a scam!!! They only have 7 days "exchange only " policy and they sell refurbished items. Purchased car charger for $20.00 and the girl assured me that "if it doesn't fit right or "anything" I can always return it, no problem. She didn't mention to me about 7 DAYS exchange only policy!!!!! So, unfortunately the charger stopped working after only 2 days, but I went back to the store after about 10 days (thinking that I have 30 days anyway, right? Plus, is only a stupid charger for God's sake!!) So the girl working there, who claimed to be a store manager, told me that there is nothing she can do about it, since 7 days already passed. She was very unprofessional and unhelpful at all. Guys, I only lost $20.00, so you don't have to. Now, imagine, if you purchased something really expensive there. I wouldn't recommend this store to nobody, and they ?claim? to be a T-Mobile authorized dealer, yeah, right!!!!

Pros: location, parking

Cons: 7 days exchange only policy, they sell refurbished items, since they break down easily.

 

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