Windy City Diamonds

Terrific service on ring resizing / retouching - friendly service, high quality work, less than 1/3 of estimate, and a day early.

I stumbled upon Windy City Diamonds after wasting my time in Jeweler's Row. The service at Windy City is second to none. I felt like everyone at the store knew my name and was happy to help me. I was helped by Sarah Duprey and I cannot find one bad thing to say about her. The attention and time she gave me was unbelievable. She listened and then made great suggestions. I couldn't be happier with our purchase. Obviously, after I purchased our engagement ring we went back for our wedding bands. With service like that how could we not? They can make anything for you. My fiance walked in with a picture of a ring from a magazine and they were able to make exactly what she wanted. I can't say enough about them especially Sarah. I recommend her to everyone I know that is thinking about making the leap. Great job Windy City!!! You have a 1st rate establishment!

I searched all of Jeweller's row looking for that special diamond ring to melt my love's heart away. The conversations I had with most of the stores I stopped at seemed very cold and impersonal, as if buying a diamond was merely a business transaction. Although it kind of IS a large financial transaction, Gary Zimmerman from Windy City Diamonds made the entire process personal, reassuring, and quelled my anxiousness. With the state of the economy right now, affordability and quality was very important to me, and Gary took the time to explain to me what I was spending my hard-earned money on, and patiently offered me different options within my budget. Within 3 days, I had my engagement ring in hand, and needless to say, it is BEAUTIFUL! Thanks Gary! I definitely will refer you to everyone who is looking for a diamond ring to celebrate their love.

My story starts in February, when I first contacted Garry about a ring. I told him that I wouldn't be purchasing until at least August, and he was more than willing to accommodate me via email from across the country. We wrote tens of emails back and forth deciding on engagement ring. After three months of not emailing (due to my job), I was finally able to meet Garry at Windy City Diamonds. At first I was concerned with how relaxed the store looked - it was casual and didn't have the classic stuffiness of other jewelers - but I was put at ease when Garry met with my girlfriend and I. We played with different settings and looked at different diamonds. Garry gave my girlfriend the basics of the 4 C's, diamonds were new to her. He was patient and really began to understand what she wanted. Turns out our emails were right on. And the best part was, when it was time for my girlfriend and I to leave, I told Garry I'd be in touch with him and we shook hands. No pressure, no guilt. Just a pleasant conversation about diamonds and rings. It was very professional and personal at the same time. I visited again by myself 3 days later and decided to buy the ring we talked about building. He told me it usually takes 10 business days, but I needed it sooner than that. I don't know what kind of strings he pulled but I picked up the ring 4 days later. The ring was absolutely STUNNING. Some time after I left the store Garry called me back and told me that I left my credit card at the store. I was stuck in traffic and needed it for dinner that night. That's when he blew me away. He said that he would drop off my card at the restaurant I was going to so I wouldn't be late picking up my girlfriend. That was exactly the kind of service that I would hope for from a ma and pop store and would never get from a chain. I was blown away by the service and the value of the ring. Garry has an excellent store at Windy City Diamonds. You won't find a better experience or product in Chicago.

Having looked at the reviews I decided to give Windy City a call. I wanted to make an appointment. At this stage I am not clear what I want. I found the person at the other end of the phone very pushy, asking what kind of diamond/ring I wanted. I don't know that yet and I found her manner disappointing.