Dion's World of Watches

★★★☆☆
  • 4301 Orchard Lake Rd # 175

    West Bloomfield Township, MI 48323

    Map & Directions
  • 248-539-1181

About Dion's World of Watches

Hours
Mon-Fri, 10am-6pm; Sat, 10am-5pm

Shopping

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I first learned of Dion Zaniewski's business from an article in the December 5, 1991 edition of the O & E newspaper. I received excellent service on March 2,1994 and February 1, 2001. I look forward to stopping by again this month to renew

3
★★★★★

I first learned of Dion Zaniewski's business from an article in the December 5, 1991 edition of the O & E newspaper. I received excellent service on March 2,1994 and February 1, 2001. I look forward to stopping by again this month to renew

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Beware of this store. You wont see your watch again for 8 months to a year. The louder you complain the quicker you will get it. He has no business taking in new customers if he cant fix other watches in a timely manner. Owner also

3
★★★★★

Beware of this store. You wont see your watch again for 8 months to a year. The louder you complain the quicker you will get it. He has no business taking in new customers if he cant fix other watches in a timely manner. Owner also

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Dion richly deserves the poor-to-mediocre overall rating he gets in these reviews. I have used his store for the last five years, have bought at least three watches there and have used him for repairs and service. No longer. He once had a woman working with him that actually understood customer service, but I haven't seen her there for a couple of years. Dealing with Dion himself requires that you be made to feel like you are doing him a favor to patronize his store, and his current front-counter person does not compensate enough to justify putting up with the insulting tone of the answers you get when you ask Dion a question. I walked into his store today for a service question -- but of course he wouldn't have known whether I was about to buy a new watch -- and watched in disbelief as another guy walked in behind me, went to the other side of the counter, demanded service -- and got it! I said I was next, and wound up in a verbal exchange with the jerk customer, while Dion did nothing to intervene or to take control of his own customer line. He literally walked away from the "discussion". I walked out. I won't walk back in.

1
★☆☆☆☆

Dion richly deserves the poor-to-mediocre overall rating he gets in these reviews. I have used his store for the last five years, have bought at least three watches there and have used him for repairs and service. No longer. He once had a woman working with him that actually understood customer service, but I haven't seen her there for a couple of years. Dealing with Dion himself requires that you be made to feel like you are doing him a favor to patronize his store, and his current front-counter person does not compensate enough to justify putting up with the insulting tone of the answers you get when you ask Dion a question. I walked into his store today for a service question -- but of course he wouldn't have known whether I was about to buy a new watch -- and watched in disbelief as another guy walked in behind me, went to the other side of the counter, demanded service -- and got it! I said I was next, and wound up in a verbal exchange with the jerk customer, while Dion did nothing to intervene or to take control of his own customer line. He literally walked away from the "discussion". I walked out. I won't walk back in.

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Dion's is a great place to go to, to get your watch repair. Although, the wait for the repair might be a little longer than expected, it is worth it. Out of all the watches I had repaired, I have not had any problem with any of my watches. Ive purchase all my current watches and watch winders from the store. He has been in the buisness of watch making for over 30 years and knows what he is doing. YOU can not rush excellent work. And for the price of the repairs Ive gotten fix, YOU can not beat it. THE BEST IS TOWN! I love dions watch store!

5
★★★★★

Dion's is a great place to go to, to get your watch repair. Although, the wait for the repair might be a little longer than expected, it is worth it. Out of all the watches I had repaired, I have not had any problem with any of my watches. Ive purchase all my current watches and watch winders from the store. He has been in the buisness of watch making for over 30 years and knows what he is doing. YOU can not rush excellent work. And for the price of the repairs Ive gotten fix, YOU can not beat it. THE BEST IS TOWN! I love dions watch store!

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I have gone to a couple of places before this watch shop. I had to wait a while before I got service but once I got the service it was the best. I understand that I can not rush good work. It is hard to find a quality place that doesn't send stuff out. I had a great experience and would recommend this place to everyone I know!

2
★★★★★

I have gone to a couple of places before this watch shop. I had to wait a while before I got service but once I got the service it was the best. I understand that I can not rush good work. It is hard to find a quality place that doesn't send stuff out. I had a great experience and would recommend this place to everyone I know!

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I mailed Dion my Swiss Army Watch to have it's erratic digital display operation diagnosed. Dion e-mailed me an estimate, and I sent a cashier's check. Two new batteries and a complete cleaning and button repair for $50, including UPS back to me four states away. I didn't even ask to have the band cleaned, but it's sparkling like new. I recommend Dion for repairs by mail.

4
★★★★☆

I mailed Dion my Swiss Army Watch to have it's erratic digital display operation diagnosed. Dion e-mailed me an estimate, and I sent a cashier's check. Two new batteries and a complete cleaning and button repair for $50, including UPS back to me four states away. I didn't even ask to have the band cleaned, but it's sparkling like new. I recommend Dion for repairs by mail.

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After being a customer of Dions for many years, I just came home from MY LAST VISIT THERE. I bought an ESQ watch there 2 weeks ago. My past purchases include a Rado for my husband, a Tissot, and a Daniel MInx watch. I ran in today and was contemplating a Gucci watch purchase. While I was there I need links taken out of two watches as they were too large. Dion never got off the phone even while doing the link removal, but managed to tell me I owed him $25.00 for his service!! I could have taken these watches anywhere closer to my home, but figured I would take them to him, as I have been a customer there for over 10 years. I never even got a receipt, he was too busy on the phone. How about saying I appreciate your business over the years?? He won't see me again. In these hard times, you would think a 2 minute watch link removal from someone who has spent several thousand dollars might have been a service offered.

0
★☆☆☆☆

After being a customer of Dions for many years, I just came home from MY LAST VISIT THERE. I bought an ESQ watch there 2 weeks ago. My past purchases include a Rado for my husband, a Tissot, and a Daniel MInx watch. I ran in today and was contemplating a Gucci watch purchase. While I was there I need links taken out of two watches as they were too large. Dion never got off the phone even while doing the link removal, but managed to tell me I owed him $25.00 for his service!! I could have taken these watches anywhere closer to my home, but figured I would take them to him, as I have been a customer there for over 10 years. I never even got a receipt, he was too busy on the phone. How about saying I appreciate your business over the years?? He won't see me again. In these hard times, you would think a 2 minute watch link removal from someone who has spent several thousand dollars might have been a service offered.

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I took my watch simply to get the battery changed. I usually do this every couple of years, but the battery I got at Dion's didn't even last a year before it died.

1
★☆☆☆☆

I took my watch simply to get the battery changed. I usually do this every couple of years, but the battery I got at Dion's didn't even last a year before it died.

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0 out of 1 people found this review helpful.

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please avoid this business at all costs. they have had my watch for 6 months and keep giving me promises of 3 more weeks, as originally promised every time i call, which has been a 1/2 dozen times. Owner refuses to call me back even after employee told me he would. This store needs to be on FOX 2 Problem Solvers. In fact, I think I would call. I little empathy and honesty would go a long way with me, unfortunately those qualities don't seem to exist at this place.

AVOID THIS STORE AT ALL COSTS. I should not have listened to my colleagues recommendation and went to Karogosian to have my rolex serviced.

0
★☆☆☆☆

please avoid this business at all costs. they have had my watch for 6 months and keep giving me promises of 3 more weeks, as originally promised every time i call, which has been a 1/2 dozen times. Owner refuses to call me back even after employee told me he would. This store needs to be on FOX 2 Problem Solvers. In fact, I think I would call. I little empathy and honesty would go a long way with me, unfortunately those qualities don't seem to exist at this place.

AVOID THIS STORE AT ALL COSTS. I should not have listened to my colleagues recommendation and went to Karogosian to have my rolex serviced.

Cons: very poor customer service, false promises, no follow up

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I would NOT recommend Dion's to anyone. After being referred to Dion's, I took my Rolex watch to them for a overhaul, and some minor repairs. Estimated repair time was 3-4 weeks. It has been 6 months and I still do not have my watch back. I have called over 6 times and keep getting the run around. The owner refuses to call me back even after the female who spoke to me promised that he would call back.
VERY POOR SERVICE
WOULD NOT RECOMMEND TO ANYONE

1
★☆☆☆☆

I would NOT recommend Dion's to anyone. After being referred to Dion's, I took my Rolex watch to them for a overhaul, and some minor repairs. Estimated repair time was 3-4 weeks. It has been 6 months and I still do not have my watch back. I have called over 6 times and keep getting the run around. The owner refuses to call me back even after the female who spoke to me promised that he would call back.
VERY POOR SERVICE
WOULD NOT RECOMMEND TO ANYONE

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1 out of 1 people found this review helpful.

.

I love this store the people are friendly and knowledgable about any watch! I got the best service and the best price on my new watch!! I love to shop every weekend at Dions store he has also helped me with fixing many of my Rolex watches.

5
★★★★★

I love this store the people are friendly and knowledgable about any watch! I got the best service and the best price on my new watch!! I love to shop every weekend at Dions store he has also helped me with fixing many of my Rolex watches.

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0 out of 1 people found this review helpful.

 

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