Bernies Audio Video Store

★★★☆☆

About Bernies Audio Video Store

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I purchased a replacement warranty on a dvd player. When I bought it the policy was you bring it in broken--they test it--you leave with a comparable replacement. I brought my dvd player back on year 2 of the 3 year warranty and they said, "You need to wait for GE to approve it, we'll call you in 24 hours" I called back in 2 days because I hadn't received a phone call. They said "GE doesn't have record of it, but I know you have a warranty because we have your receipt and paperwork. I'm now on day 6. I knew this company was a little sketchy, but changing a contract like that is ridiculous.

1
★☆☆☆☆

I purchased a replacement warranty on a dvd player. When I bought it the policy was you bring it in broken--they test it--you leave with a comparable replacement. I brought my dvd player back on year 2 of the 3 year warranty and they said, "You need to wait for GE to approve it, we'll call you in 24 hours" I called back in 2 days because I hadn't received a phone call. They said "GE doesn't have record of it, but I know you have a warranty because we have your receipt and paperwork. I'm now on day 6. I knew this company was a little sketchy, but changing a contract like that is ridiculous.

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We got our TV and TV stand from Bernies. They gave us a fine deal, and took time to explain things about the TV before we left the store. They delivered promptly. The entire experience was a very good one.

4
★★★★☆

We got our TV and TV stand from Bernies. They gave us a fine deal, and took time to explain things about the TV before we left the store. They delivered promptly. The entire experience was a very good one.

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